My iphone screen doesnt turn black when im on the phone

my iphone 4 screen doesnt turn black when im on the phone and its not the case and i havent dropped it, is there anything i can do without having to get a new phone. i would get a new phone if i need to but i would like to fix it without having to.

The Ambient Light Sensor may be malfunctioning. Unfortunately there is not much you can do without tampering with the phone internally and voiding the warranty. Your best bet is to bring the phone to a local Apple Store and have them inspect it.

Similar Messages

  • HT201269 I have an IPhone 4 that turns off.When I plug the phone into a outlet, it says to connect to iTunes. But my phone doesn't connect. I need to backup info to sync to a new iPhone. Is there another way to get the info from the old one?

    I have an IPhone 4 that turns off on its own. When I plug the phone into an outlet, it says to connect to iTunes. When i connect my phone to itunes, the screen displays the apple icon and doesn't connect to iTunes.  I need to backup info on this phone so I can apply my back up to a new iPhone. Is there any another way i can do this? My older phone will not show it's connected to iTunes. I used iCloud on the phone with problems, but I didn't back up all the info thru iCloud. Is there another way to back up?

    Sounds like your phone is in recovery mode.  In this case, all data on it is gone.  There's nothing to back up.

  • My iphone screen has turned black, phone is still on as screen shots can be taken. When home button and power button are held - no apple icon will appear. Please help

    My iphone screen has turned black, phone is still on as screen shots can be taken. When home button and power button are held - no apple icon will appear. Please help??

    If this iPhone has had the screen replaced previously, possibly LCD Display connector has simply come loose from the Logic Board. Possibly the LCD Display is faulty and the front screen assembly needs to be replaced. If you have Warranty or AppleCare make Genius reservation or set up service and take or send to Apple. This is handled by Apple with Replacement iPhone 4S.

  • My iphone screen is broken and i wanna restore the phone but i can't because i enable the 'find my iphone' and now i cant restore it . what can i do? help me plz

    my iphone screen is broken and i wanna restore the phone but i can't because i enable the 'find my iphone' and now i cant restore it . what can i do? help me plz

    There's no way to "restore" your phone, but, you can login to iCloud.com, using your computer, locate your phone, then erase it.

  • My iphone screen has turned black

    Help my screen has turned black and can't get anything up on my phone

    See Here for  >  Frozen or unresponsive iPhone
    Try this First...
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    http://support.apple.com/kb/ht1430
    More Info here...
    https://discussions.apple.com/message/19521062

  • My iphone4 screen doesnt go black when answer a call and my cheek presses buttons?

    My iphone 4 screen dosent go black when i answer a call and my cheek presses button?

    If you have a case or screen protector then remove it and see if that solves it.
    If that fails, then try the basics from the manual:  Restart, reset, restore.
    If these fail then make an appointment at the genius bar.

  • Iphone screen is black when I remove the phone from my ear; can't end call

    This is annoying! It doesn't happen all the time -- only some of the time but at least two times a day. The phone works but it just doesn't show the "end call" option -- or anything for that matter. I can turn it off when I have my headset on but if I don't have the headset on, I have to press the lock key on the top of the phone to get it to do anything. Then it locks, and then when I touch the on button at the bottom of the phone, it shows the display again. Anyone have any ideas or should I take it in?

    Hey jps42247,
    Do you have a protective case on the iPhone? If its covering the Proximity sensor on the iPhone, the iPhone could think the phone is still being held up to your head. In that case the iPhone screen would remain locked so the call could not be ended accidentally.
    If you don't have a case on the iPhone, try resetting or restoring the iPhone.
    http://docs.info.apple.com/article.html?artnum=305743
    http://docs.info.apple.com/article.html?artnum=305744
    Jason

  • Why does my screen keep flashing and then turn black when I use the marquee tool?

    When I bring up a photo to work on and i try to draw circle or square with the Marquee tool my screen flashes black and then stays black until I use the move tool?

    This issue is associated with your graphics driver not being compatible with PS' hardware acceleration. Updating the driver if possible would be advisable, otherwise turn off OpenGL drawing under Preferences --> Performance.
    Mylenium

  • My macbook pro doesnt turn on when i push the power button

    I was working on my mac the other day and as usual shut it down when i was done. A couple hours later i wanted to turn it on again to check my emails and it didnt start up when i pushed the power buttin. i light on the lid lock bottun lights up but it does nothing else. Battery is fully charged so i don't understand why it refuses to turn on... HELP please?

    Portables that will not Power on.
    http://support.apple.com/kb/TS1365
    Go step by step.
    Note: Steps 5 and 6
    Step5
    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
    Reset SMC, hold the keys down for 20 seconds or more.
    Keep it charging for 2 hours or more.
    Best.

  • HT4061 i tried to updated my iphone through my computer there was an error and then my phone became frozen on the conect to iphone screen and now itunes dose not recongize the phone

    I tried to update my iphone through my itunes and recieved an error message.  The phone then became frozen on the conect to itunes screen and I can not use the phone.  I tried to reconect to itunes but it does not recoginze my phone it just stays frozen.

    Try recovery mode as described here.  You may have to try to get into recovery mode more than once to succeed.
    http://support.apple.com/kb/HT1808

  • Iphone 6 lost connection error when PC READS the phone since iTunes update. t

    Lost connection error when trying to sync iphone 6 since iTunes update. Has anyone else had this issue its VERY FRUSTRATING, when the PC reads the phone?
    Message was edited by: marcityme

    Get a replacement nanoSIM from Rogers and see if this helps.

  • Your update 33.0 is not compatable with Norton antivirus and the screen only turns black when trying to open firefox. Please help

    Please see question. I have tried uninstalling and reinstalling, but with no success. Chrome and Int. Exp both work fine, but nothing comes up but a black screen covering most of my monitor in Firefix.

    Sorry but it is always the other way. Norton needs to update their Firefox extension to work with the new major version Release so it can tie in with their antivirus client.
    The good news is that Norton as usual has a live-update patch for Firefox 33.0 which was available on October 13, the day be fore Firefox 33.0 was Released.
    *http://community.norton.com/forums/firefox-33-support-norton-toolbar-0
    *https://community.norton.com/blogs/product-update-announcements/firefox-33-und-norton-toolbar
    As for the black screen it may be due to old graphic drivers
    https://support.mozilla.org/en-US/forums/contributors/710777?last=62406#post-62379
    start Firefox into safemode '''by pressing the shift key while the application is launching''' & disable Hardware Acceleration in the Firefox ''menu ≡ > Options > Advanced > General'' (You will need to restart Firefox to take effect).

  • TV goes black when i change the channel?

    On my Toshiba LCD TV quite frequently (at least once a night) the screen will go black when I change the channel (via cable box) or if I change the input. I then have to turn the TV off then back on to get the picture back.

    I have the same problem and it is frustrating. I called the cable company who told me to unplug everything from the wall for 1 minute and the plugit back in. "Duh" Unfortunately I had to do this every few hours. I called them back an they performed a reset from their end. It has worked fine ever since.
    Mark
    "Faith is the ability to see the invisible, believe in the incredible, and achieve the impossible".
    Medical Billing And Coding Jobs

  • My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode

    My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.

    Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
    Resolve specific iTunes update and restore errors

  • I have an iphone 5s and my phone was working perfectly fine then it turn into a blue screen and after that i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?

    i have an iphone 5s and my phone was working perfectly fine then it turn into a blue screen and after that i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?

    The Basic Troubleshooting Steps are:
    Restart... Reset... Restore from Backup...  Restore as New...
    Malvinfromny wrote:
    ... i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?
    If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

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