My iphone screen has totally frozen and i cannot even turn it on or off the screen is fixed including the time and i cannot receive calls or texts.
Hi. My iphone screen has totally frozen I went to slide across to use my phone and the arrow is stuck to the right and the screen is fixed. The time is frozen I have tried turning the power off but i can't even do this. I cannot receive calls or texts. Please help!!!
Follow http://support.apple.com/kb/TS3281
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Hello.
My iPad2 shows a message of iCloud"Ignore or Settings". When I press on either "Ignore or Settings" it does not do anything. The screen is totally frozen. I haved turned it OFF and ON , but message keeps coming back.
Any ideas?
Your help is highly appreciated.
Thanks,
CaroYou are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
My iPhone 4S has been frozen in the loading screen I don't know how to fix it:( my lock screen button doesn't work
Without a working lock screen button, you'll probably have to wait for the battery to go dead. Once it doesn't wake up by pressing the home button you can plug it into a charger and it will eventually reboot.
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My ipad has a red screen, is totally frozen, & can't switch off
my ipad has a red screen, is totally frozen, & can't switch off
have you tried to reset it? Hold down the sleep and home keys for about 20 seconds. When you see the silver apple let go of the buttons and see if it'll reboot.
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My software update screen has been frozen for weeks now and I can't update any software or even close the automatic update screen. It says searching for updates and I can't cancel or do anything. Any help is greatly appreciated.
You cannot update iPhone 4 to IOS 8.1.2, the highest you can update is IOS 7.1.2.
Unless you've iPhone 4S (looks similar to iPhone 4) -
My iphone 3 has completely frozen. Facebook and other apps were not loading properly so I deleted facebook and went to the apps store and reloaded. It was still loading and then my phone just froze - I turned it off and then tried to turn it back on and all I am getting is the apple logo in the middle of the phone and rather stupidly I have never synched it!! I know what an idiot!!! I have tried calling vodafone but not surprise they are closed for technical help at this time of night.
Any suggestions greatly received......
Thank youUnable to Update or Restore
http://support.apple.com/kb/HT1808
See Here for
Frozen or unresponsive iPhone -
My iPad screen is totally frozen with a message box asking me to go to photo stream settings but when either option (ignore or settings) is selected nothing happens. I can't turn off the device either because the screen won't respond. Help please
Try a reset:
Hold the Sleep and Home button down for about 10 second until you see the Apple logo. -
I am having trouble with my ipad. When I turn it on the message that I have not backed up my iphone appears on the screen. I cannot get rid of it or acces anything. The screen is frozen. I cannot even turn it off.
Hello Juno2162,
Thank you for providing the details of the issue you are experiencing with your iPad. I recommend following steps in the tutorial below to address an issue like this. I think the step to reset your iPad may be particularly useful in this scenario:
To reset iPad, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
You can find the full tutorial here:
Frozen or unresponsive iPad
https://www.apple.com/support/ipad/assistant/ipad/
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I bougnt my S5 a month ago and I am having two major issues. The screen is very slow to respond. When the screen is dark and I press the home button, it doesn't come on. I have to press the button anywhere from 4-10 times and then it usually flashes on and back off. It is very, very frustrating. The other issue is that the battery drains very quickly. I have called Verizon numerous times regarding these issues. They tell me to do different things that never help. We eventually did a factory reset and it still has the same issues. Help! It is a brand new phone and unfortunately I am in a new two year contract. Ugh. Is there anyone out there who can help me?
I have done that several times. In fact, every time I call Verizon with my phone problems, they have me do the same things repeatedly. I keep telling them I have already done them but they insist they are SURE it will work this time. It never does. After doing the factory reset and it still not working correctly, they act like they are confused, almost like I am lying. I did what you suggested above on the slim chance it would work this time but it did not. I bought two S5's that day and the other one works perfectly fine. I know I got a bad phone. Verizon just does not listen. It is a bad phone. I just want a new phone that works properly. Is that too much to ask? I bought a new phone that has been bad from day one. Why oh why do I have to spend hours of my time on the phone, in the store, on the computer, trying to rectify this? It shouldn't be this difficult! Help please!!!
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I have an IPhone 5. The screen flashes bright blue, then B & W snow, then makes a short hissing sound and shuts off. It did it 3-4 times and now it will not turn on. Should I try to have it serviced or replace it?
Get it looked at by visiting an Apple Store or Authorized Apple Service Provider. If you can't, contact Apple Support to get it serviced.
iPhone - Contact Support - Apple Support -
My screen is frozen. I cannot even turn the phone off? Any ideas?
My screen is frozen. I cannot even turn the phone off to restart it. Any ideas?
Hi MexTex!
I want to make sure your screen is "thawed" and no longer "frozen." Did the tip from breezex help with your issue? (Thanks to breezex!) Please let me know if you are still having this issue, I'm happy to assist further!
Christina B
VZW Support
Follow us on Twitter @VZWSupport -
My iPhone 5 has lost network coverage. Wifi is still ok just can't receive calls or text messages (iMessages are ok though? ). I've re set network settings but that hasn't helped. Has anyone else come across this? Thanks!
Hey K1978,
Thanks for the question. I understand that you are having cellular connection issues with your iPhone 5. The following troubleshooting assistant may help to resolve this issue:
Apple - Support - iPhone - Calls Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/calls/#section_1
For more in-depth troubleshooting, see the following article:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/TS3780
Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.
1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
2. Restart your iPhone.
3. Ensure that your software is up to date:
- Check for a Carrier Settings Update. Tap Settings > General > About.
- Check for an iOS Software Update. Tap Settings > General > Software Update. Note: Some updates may require a Wi-Fi connection.
4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
6. Try another location. If a different location works, but the original location still does not, contact your carrier to report the issue.
7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
8. Restore the iPhone as new.
9. Contact your carrier to:
- Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
- Verify that there are no account-related blocks.
- Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.
If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.
Thanks,
Matt M. -
My iPod touch screen just turned a white-ish green color and I can't turn it on or off. I can't connect it to iTunes, and the back is too scratched up to see the serial number so I have no way of getting it. Can someone tell me how to fix it? Please tell me quickly! I was right in the middle of something!
Did you try a reset?
iPod touch User Guide (For iOS 5.1 Software) -
cannot open the menu and cannot even turn it off, the white apple image is displayed on the screen. how can i get into the menu?
Hold down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple logo appears - ignore the red slider.
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My Ipod Touch is not responding. I have restored, I have recovered, I have followed the troubleshooting tips. It is still frozen and I can't turn it on or off. Is there anything else that can help?
Let the battery fully drain. After charing for at least an hour try a reset and restore.
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