My iPhone shows up as a portable device with a blue camera logo instead of the Apple device/model with the appropriate device image (mine used to show a Black iPhone 5s)

Hi,
I've recently done a complete format of my OS and reinstalled it. I reinstalled all the drivers etc. such as the USB drivers/controllers and the new iTunes12. To confirm I have tried everything from this article (iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support) along with my general knowledge and understanding of PC's but this one has stumped me.
Prior to my OS reinstall, My iPhone 5s used to show up as the appropriate device under "My computer" with the image being a Black iPhone 5s.
After the fresh install of Windows 7 and the drivers and iTunes12 I now have the problem of my iDevice showing as a blue camera as a "portable device".
If anyone can offer some advice or has come across this problem before it would be much appreciated if you could help me fix this problem. Here's a photo attachment to help you understand the issue (Ignore the names of the devices on each, I got both these images from the net).
Kind regards
Struthers88

im not sure this is related but on my mac my various iPhones would show up in a similar way if i had photos on the phone that needed to be imported to the mac - i dont know what application is used on a PC to import photos (and there may be a setting in iTunes to automatically import them when the iPhone is connected to the PC)
I know Dropbox offers to import photos every time i connect my Iphone to my mac - but if dismiss the offer iTunes comes up with the iPhone listed properly
but if you do have photos on the Iphone that have not yet been imported to the PC you might try importing them and see if that helps

Similar Messages

  • I have recently purchased a used iPhone 4, when i plugged it into my pc a skull came up instead of the apple icon.  My pc does not recognise the iPhone, I have tried everything that I can think of.  Has anybody any ideas on how I can fix this?

    I have recently purchased a used iPhone 4, when I pulg it into my pc a skull icon appears instead of the apple.  The pc also does not recognise the iPhone.  The phone was originally purchased in March of this year, so it is under 12 months old.  Has anybody encountered this problem and or know how I can fix the phone? Thanks

    You have apparently purchased a jailbroken phone.  You can try to get it into recovery mode, then restore as new, but no guarantee it will work.
    http://support.apple.com/kb/ht1808

  • My Iphone doesnt turn on after updating. It keeps on blinking the apple logo, even after seeing the low battery image, i tried to charge the iphone. Then I tried to connect to itunes. But itunes cant recognize the device. What should I do?

    My Iphone doesnt turn on after updating. It keeps on blinking the apple logo, after seeing the low battery image, i tried to charge the iphone. After charging for 30 minutes, it still wont turn on but keeps on blinking the apple logo. It has been blinking for 2 days. Then I tried to connect to itunes, but itunes cant recognize the device. What should I do?

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps..
    But... if the Device has been Modified... this will Not necessarily work.
    Unauthorized modification of iOS  >  http://support.apple.com/kb/HT3743

  • My iphone 4s would either show up in itunes or as a portable device..

    i desperately need help.
    i plugged in my iphone 4s into my PC running on XP, but it only appeared in itunes.
    it does not start the auto play to prompt me if i wanted to open the files in my phone. i went to "my computer" but could not find the iphone on a separate drive. i gave up on the XP now, but the same thing happens when i plug it into my other PC with Win 7.
    when plugged in, it shows that a software is being intalled. Half way thru it, it stops, and i am shown a message that the MTP USB Device os not working.
    i cannot transfer my photos from the phone, so how to sync?
    i tried all ways, even called the helpdesk but they told me they have never experienced such problems.i even had my set changed.
    still, the phone shows up in itunes when plugged into the pc, but not as a different drive.
    i have to unplug the phone and reconnect it again, then I had to go into "device manager" to open the MTP USB Device which would show up under the portable device.
    then, i have to disable it, and enable it, to allow the auto play to run, so that i can transfer my photos from the phone.
    this doesnt seem right.... my iphone 4 does not work this way, when i plug it into my PC, the itunes would run, and at the same time, the auto play would come on as well and i could easily transfer the pictures...
    what on earth is going on????
    anyone knows the solution to it?
    also, when itunes runs, it prompts me to upgrade and install the newer version. after 40 min, it always show that my phone is not compatible with the firmware.. what does this mean???? what do i have to do???
    thanks... appreciate some advice.

    today i went to my local telco and they too cannot resolve the problem.
    they took out 3 new sets and plugged it into their pc. same thing, if it shows up in itunes, it does not show up at the other drive.
    so how to transfer my photos? they dont even have an answer for me.
    my colique has a 4s that works perfectly fine. when plugged into the pc, it shows up both in the itunes as well as a portable device on the other drive AT THE SAME TIME!

  • HT4528 iphone 5 not recognized as portable device in Windows 7 ultimate (64)

    My iPhone 5 refuses to show up under my computer as a portable device, but syncs perfectly with itunes 11.0.1.12.  Oddly, my wife's iPhone shows up on her Dell XPS 9100 which is also running W7U x64.  I have a newer version of the same PC (the only real major difference being an intel 990x hexacore processor in mine vs the wife's quadcore 930 but I can't imagine why that would make any difference).  I thought that maybe the apple mobile device driver needed to be updated but that's not it. I tried uninstalling and reinstalling it but no luck.  I find it extremely odd that my iPod touch 5 gen is actually showing up as it should. Since my iPhone is now my primary everyday camera for quick snapshots (carrying my SLR for other than specialty photos is far too cumbersome), I need to be able to transfer my pictures.  I could try the wife's computer but would prefer to save my pics on my computer and not have to transfer from hers to save time.  Anyone have any ideas?

    I FIGURED IT OUT. THANK FREAKING GOD!
    This is what I did:
    I went to control panel and unistalled iTunes completely, then I installed 10.6.3
    http://support.apple.com/downloads/#itunes which you can find here
    It came up with an error saying that my library had beed used with a more updated verision, basically had to upgrade. I installed iTunes 10.7
    After it had installed and iTunes was running I hooked up both my iPhone and my flash drive, I have more than 1 usb port I figure most computers do now, and by the time and date in the bottom right corner a small icon came up showing that I had devices hooked up. It showed both my iPhone (but did not know what it was) and my flash drive. If you right click on the iPhone it has the option to Troubleshoot it. I did it and my iPhone 5 now FINALLY SYNCS!
    I'm sooo happy now.

  • IPhone 4 doesn't appear in the portable device list of windows 7

    Hi there,
    My iPhone used to appear in the portable device list in windows 7, so I was able to open iPhone in Explorer and copy the photos from the camera roll.
    In iTunes, when asked to update it, a problem occurred when installing QuickTime. I had to unistall iTunes+QuickTime and download the last version from Apple website. Installing was performed Ok but since then the iPhone doesn't appear in the portable device list anymore.
    I tried to restart the service, to re-install it, but nothing.
    Is there any other way to copy the photos from the camera roll?
    Anyone please could give me any help?
    Thanks in advance.

    No dice. See my comment above; I already turned that on before posting.
    To get your device to appear in iTunes and to automatically sync with iTunes, simply disable backup to iCloud on your iOS device. Voila! Your iOS device will appear in iTunes and auto-sync the selected content. For example, I'm now subscribing to a ton of podcasts that I used to manually download one-by-one b/c the tethered syncing process was just too painful. Now that my iPhone 4S appears as an always-connected device in iTunes, the latest versions of my podcasts shall auotmatically appear on the iPhone when I awake in the morning before my long commute to work.

  • TS1538 I do not have the Driver folder in this folder C:\Program Files (x86)\Common Files\Apple\Mobile Device Support like it says I should and myApple Iphone appears in Portable Devices. I tried uninstalling the driver and reinstalling it.

    I do not have the Driver folder in this folder C:\Program Files (x86)\Common Files\Apple\Mobile Device Support like it says I should and my Apple Iphone appears in Portable Devices only, not in Universal devices. I tried uninstalling the driver and reinstalling it. My Iphone is still not recognized by Itunes when I plug it in. I can see my photos in the internal storage folder on my Windows 7 system though. So I know my PC sees the device. The Iphoneis an Iphone 4 with IOS 6 installed. It was working fine until I had to reinstall my Windows system. Now Itunes does not see it. I've uninstalled Itunes and reinstalled it (64bit) to no avail. Where is the Driver folder article TS1538 talks about?

    Sorry I missed your post. Anyone else with the same issue should find useful resources at Troubleshooting issues with iTunes for Windows updates.
    tt2

  • I am have vista 64 and the computer does not recognize my iphone 5 under portable devices, please help

    I have been trying to get the photos off of my iphone 5, to transfer them to my computer. I am using vista 64-bit system and when I plug in my iphone it does not recognize it under portable devices? I have tried downloading drivers and software updates but no luck. Please help.

    Hi jtdsupport,
    If you are having issues with your iPhone not being recognized on your Windows machine, you may find the following article helpful:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Regards,
    - Brenden

  • IPod shows as Portable Device

    HELP! i changed my iPod's name in iTunes but the name it shows as a portable device in MY COMPUTER has it's previous name..
    How to change it?

    There is no fix for this that I know of. My iPod comes up as the name of my sister’s iPod name. it does not affect anything technically, it’s just not as pretty.

  • IPhone and other portable devices

    I have to make one of my sites 'portable-device friendly', so
    I have been
    researching the methods by which I might accomplish my task.
    Basically, I've found two different methods: Client-side
    logic (detect user
    agent and apply the correct CSS file) or server-side (detect
    user agent and
    redirect if user is mobile). Yes, there's a couple of
    sub-variations, but
    these are basically it.
    So, for anybody who's done this, what was your preferred
    method? I'm leaning
    towards server-side (detect and redirect).

    >> So, for anybody who's done this, what was your
    preferred method? I'm
    >> leaning towards server-side (detect and redirect).
    >
    > The iPhone uses Safari and displays pages as-is. There's
    nothing to do
    > specifically for the iPhone.
    >
    > This could be a good resource for you, though:
    >
    >
    http://mobilewebbook.com/
    Thank you.

  • How to rename portable device on my computer?

    why i can"t rename portable device on my computer? i had already checked my iphone, the name is correct. But when i connect my iphone to computer, the portable device name was showed others person name. Can i know how to solve this problem?

    It's been a while since I checked but as I recall you can right-click on it, choose Properties and rename it there.  (Might be wrong though.)

  • N80 vista x64 portable device driver

    Hi,
    When connecting the N80 to USB and selecting "Media Player" mode, vista doesnt find an appropriate driver. I installed nokia suite 6.83. I remember that this worked at somepoint, but I somehow managed to delete the nokia n80 entry via uninstall from the Device Manager->Portable Devices. It now shows up under Device Manager->Other Devices with an "exclamation mark". If I right-click and do an "Update Driver Software...", vista doesnt find anything. Forcing it to use the "Portable Devices->Nokia Windows Portable Device Driver" doesnt really help either: windows media player 11 doesnt show the device to sync with.
    Any help would be appreciated.
    Thanks,
    Chris

    I would try re-installing the PC-suite.
    My favorite N80 applications: Nokia Mobile Search, Smart2go Beta,
    S60 Internet Radio, Mobile Weather.
    N80ie Firmware: V 4.0707.0.7 (March 28, 2007).

  • IPod touch 4g is not recognized in my computer as a portable device, help?

    I have an iPod Touch 4th generation (4.2.1) and the computer it was initially synced with (a Dell Inspiron laptop) is no longer working.  I would like to update the iPod software via iTunes, and I have already transferred purchases and backed up my iPod, but now I need to secure my music before it restores my iPod and I am left with none of my music from my Dell laptop. 
    I know that I can easily transfer my songs from my iPod to a folder on my computer just as long as I can actually get my iPod to show up in "My Computer" under "Portable Devices".  But as of now, my iPod only shows up as a "Digital Camera". 
    Please, someone, anyone, HOW CAN I GET MY IPOD 4G TO SHOW UP UNDER "MY COMPUTER > PORTABLE DEVICES?"
    I have been working at this for HOURS, I just want to update my iPod and keep all of my music, I don't think this is "illegal", nor should it be so difficult to simply secure music from a previous PC.
    Thanks in advance.

    Did you already try these suggestions? iOS: Device not recognized in iTunes for Windows

  • I restored my 3gs iphone and now it shows only black screen with apple mark... dont know what to do?

    i restored my 3gs iphone and now it shows only black screen with apple mark... dont know what to do?

    I would suggest you try to update your iOS 8.0.2 to the latest iOS 8.1.0 with iTunes on your computer. Don't try to do the update on your iPhone, it takes time and some error always occur. After updating to iOS 8.1.0, if your iPhone can't restart properly, try Wondershare Dr.Fone for iOS trial version. It will say that your iPhone is not in normal mode, offering you the option 'restart the device'. Just click the button to let your iPhone restart.

  • Portable Device will not playback all tracks loaded into dev

    Zen V 4GB, now has 3.8 MB of tracks in it, but when we playback in car or thru headphones, it barely plays half the contents; in fact, cannot even access the tracks to select the hidden tracks(!) for playback, because we can't find them. We know they're in there only because it - the entire list, approx 800 tracks - appears on screen, when we connect device to pc screen. Noticed, while on pc, the tracks that don't show up in portable player, are marked "protected". Is this why? How do we 'unprotect' them? We know the protected files are in tact and working well, as we tested them -but only by transferring them into iTunes. Help!/ccreids

    Sockatume wrote:
    Sounds like the music in question has DRM on it, probably Apple's Fairplay. This locks the music to particular players, for example the PC the music was downloaded on, or a particular iPod. Unless Apple start providing support for Creative players (not going to happen) you're stuck. There are lots of tools out there to take the DRM off the files and let them play freely, but they may be illegal depending on the regulations in your location (if you're in the US, the DMCA applies and explicitly bans you from doing this).
    Our only option here appears to be: to grin and bear it. Have decided to playback/listen to the half we are able to, (fortunately we can still listen to the rest via the pc) and stay away from creative portable devices and software from now on...seems, one needs to be fairly expert at it to get it right. Thanks, Sockatume, for your explanation and help.

Maybe you are looking for

  • Why are Windows 'APP's so much harder to code than a Windows Forms application?

    For example I have been smashing my head against a wall trying to save an image file from a share target, the best help I can find is the below code: https://social.msdn.microsoft.com/Forums/en-US/65a61679-0da8-4109-8a69-b918be351dfa/how-to-save-a-bi

  • ISE 1.2 CWA Redirect URL

    Hi, Just wondered was there anyway to manipulate what webauth URL is sent to a client in the redirect string. Currently my ISE sends clients the internal machine name, I was wondering if there was anyway I can change this. I know on local webauth on

  • Smartform spacing

    Hi all, if I use a box or a grid with my text in smartform, letters are too close to box/grid lines. How can I set a space in my layout? Thank you Massimo

  • I was finally able to get a movie into my movie folder

    but no matter what I try I can't burn it, what do I do once the movie is in the folder.

  • Converting fltp

    hi experts i need to convert ausp-atflv that it data-type is fltp into a date data-type dats the field for convert looks like that 2.0080801000000000E+07 thanks Amit