My iphone started deleting folders when syncing or updating

My iPhone has started deleting folders when I sync or update my apps. This is a brand new problem since my recent software upgrade. Never occurred before. Any ideas what is going wrong?

Standard troubleshooting...
- Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
- If still a problem restore with your backup.
- If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
I think your next step is to restore with your backup. FWIW, I've not seen or heard of this issue.

Similar Messages

IPhone 5 error 4005 when trying to update with itunes

iPhone 5 error 4005 when trying to update with itunes

Hello mjy75,
Thank yoj for using Apple Support Communities.
The following article covers error 4005 when updating your iPhone.
iOS: Restore errors 4005, 4013, and 4014 - Apple Support
Regards,
Jeff D.

Can i bring back my iphones ios5.0.1 when i already updated it to ios5.1?

can i bring back my iphones ios5.0.1 when i already updated it to ios5.1?

No. You can not downgrade iOS.
Why do you want to? Let's try to solve whatever problem you're having instead.
If youre reason involves hacking or jailbreaking, you're out of luck.

HT4623 my iphon 4s got problem when i was updating it and screen become black and there is a usb & itone icon on it it dose not work any more ..any feedback about this guys?

my iphon 4s got problem when i was updating it and screen become black and there is a usb & itone icon on it it dose not work any more ..any feedback about this guys?

Connect it to iTunes and restore it.

IPhone loses play counts when syncing with iTunes

I would like to repeat the question from this thread, which has mistakenly been marked "answered".
When syncing with iTunes, not all play counts are transferred into iTunes. When I turn the iPhone off, it even forgets the complete list of played songs (it is even deleted from iTunes itself).

I have similar problem. Played podcasts becomes UNPLAYED after synch with iTune.

Iphone 4s getting stuck when syncing...

my iphone is getting stuck when trying to finish sync saying, "waiting for changes to be applied"
anyone have this problem and how to fix?
please.

It's me again!
I think I've located the problem (at least in my case). I use a ringtone program called iToner 2 and that is what's apparently causing a conflict and syncing issues with my iPhone. I installed my ringtones from iToner 2 and the sync issues re-occurred. After deleting my iToner 2 ringtones, I was able to sync again.
My guess is that some application that you are using that works in some way with iTunes or your iPhone is what's causing the sync issues. I would suggest finding that particular application and not using it until it gets updated to work with iTunes 10.5 and iOS5.
I hope this helps! Good Luck!

IPhone 3G 8GB Crashes when syncing with iTunes. URGENT HELP NEEDED.

I have latest iTunes and OS on my iPhone 3G...
Every time i plug my iPhone in it begins to sync and then iTunes will freeze and not respond..
I have tried re installing iTunes.. I can't reset my iPhone as i can't create a backup..
URGENT HELP NEEDED PLEASE!

I don't have an iphone, but if it's anything like my click-wheel ipod, a reset doesn't delete anything.
It just resets the ipod's operating system, kind of like a PC restart. Did you try this Sleep/Wake button thing mentioned here?
http://support.apple.com/kb/HT1737
Maybe it's a podcast of voice memo causing the problem like it did for this person
http://discussions.apple.com/message.jspa?messageID=10907809#10907809
That's all I got. You might have better luck on an iPhone forum. Everyone there would probably have one. Like I said, I don't.

I have 2 iphone 4 and iphone 5 in use,when syncing 1 phone on computer,it want let you sync other iphone on different computer,it want to erase content

have 2 iphone 4 and iphone 5 in the house under use,when syncing on 1 laptop in itunes placing songs that not brought from itunes from disk that was added,when another party try to down load there music from their laptop,it want do it,says that it want to erase content on iphone because 1 iphone was already use on itunes,each iphone is recognize by one name joyce iphone,tell me how can i down load my music on my on laptop without erasing my content

Iphones will sync with one and only one computer at a time. Sycning to anohter computer will indeed erase the current content from your iphone.

My iphone starts playing music when I'm not even touching the phone

My iphone 4 starts playing music when the phone is in my purse and I'm not touching it or even going through my purse. I've tried making sure the ipod is not set to a song but rather to a menu screen when I close it. Sometimes I haven't even used the ipod recently. My phone also calls people when I'm not touching it. Does anyone else have this problem? It must be something I'm doing but I can't figure out what it could be. I'd appreciate any help!

Mine plays music when I have the iPhone 4 in my pocket and bend over a little, I know that kinda 'scrunches' the phone slightly but no other iPhone I've had ever did this and I've treated them all the same. I'll be walking along, pick up something and then the music starts playing. I don't touch anything, never attach headphones, basically the phone is asleep but somehow something triggers the music to start playing. I've entered this as a separate thread but no one seems to know why this happens. I suppose I could take the phone back and exchange it for a new one, but it would be better to know what is causing this.

HT4236 My pictures get shuffled into wrong events folders when syncing to iPad mini. Any suggestions?

My pictures get shuffled into wrong events when syncing to iPad mini. Any suggestions?

Photos are sorted by date modified when you sync from iTunes. If you have them arranged out of date sequence, they will not sync that way onto the iPad. You can read more here.
http://support.apple.com/kb/HT4221

Cant get "sent" or "deleted" folders to sync?

treo vx....new user..others at my company get these 2 folders to sync....but not me. nothing syncs for only these 2.
what am I doing wrong or where is the setting to control this?
thanks,
Post relates to: Palm Vx

also the 2 folders are setup to sync.
Post relates to: Palm Vx

Why can I delete songs from iPhone if they return when synced??

Why is there an option to delete songs from iPhone if it dosn't really delete them?? When you delete songs from the iPhone it will put them right back in as soon as you press sync. The only way around it is to manage you music manually witch is allot harder and now when you delete from iPhone it won't sync them back in but you now don't know what you removed. So you won't be able to put them back in unless you put back to auto and put all songs back in. What should happen is when you sync with pc the songs you removed from iPhone should automatically be unmarked so they are not synced back in and you know what you have deleted. Why is this so hard for apple to do!!!!!?????

This is a user-to-user forum. You're not addressing Apple here. Submit your feedback directly to Apple using the appropriate link on the Feedback page:
http://www.apple.com/feedback

Deleting apps on itunes 11 not deleting them when syncing with Iphone 4s!

Before I updated to Itunes 11 I used to delete unwanted apps on Itunes and then when sysncing through PC running windows 7, apps used to be deleted on iphone. After updating to Itunes 11 this is not being done. You can sync purchased apps from Itunes to Iphone and also from Iphone to Itunes both directions, but when deleting both directions won't work, therefore in order to delete the app I have to delete apps both on Iphone and Itunes!

This is a user to user support forum. Apple don't monitor for feedback or to give direct support.
Ideally you would delete any apps you no longer want on the device either directly on it, or by unticking them when you sync. They would stay in your library in case you want to reinstall later. You can discard from the library also, and in most cases you would be able to download again later if you wanted, but apps do get removed from time to time, or updated so that they no longer work with older versions of iOS. Keeping all your content, and a backup uof it, keeps you in control. Either way removing from the device, then later from the library if you wish, is probably the best way to do it.
You may find that setting the option under Edit > Preferences > Devices to Prevent automatic syncing... will mean that you get the warning to transfer or remove back when you do sync. Alternatively try Edit > Preferences > Advanced > Reset warnings.
tt2

IPhone wipes out photos when syncing

I think this issue may be connected to the iTunes 8.2 update. Twice now, when I have synced my iPhone it claims that no photos were synced as there was not enough memory for all of them. This in spite of the fact that there was 40MB of space left WITH all the photos on it prior to syncing. Does anyone have an idea about what is causing this? Apple's lack of e-mail customer support is really infuriating.

Sit on the phone with customer support "all day"? You sound like a woman. I bet you use the words always and never often also.
Have you ever called AppleCare? If not, you do not know what you speak. Your original post was posted 2 hours ago. Had you called AppleCare at that time instead, you would have been off the phone long ago and likely would have the problem resolved. But since your time is so valuable, you would rather exchange email instead starting with you explaining the problem, followed by recieving an email maybe with some questions that need to be answered before troubleshooting steps are provided, or with a form letter response that includes troubleshooting steps for you to try. You try the troubleshooting steps provided, which may work but if not, back to exchanging email. Sounds like a great time saver, for someone who has no experience whatsoever with calling AppleCare.
The handful of times I have called AppleCare, I wasn't on hold for more than 5 minutes, and I was off the phone in less than 30 minutes with an answer or the problem resolved. Certainly not "all day", which my GF sometimes uses when she is whining about something.
Call, I mean email Dell Technical support and ask if they recommend using 99% of your hard drive's storage capacity, or if using over 90% is recommended. I'll bet you dollars to donuts they won't recommend it since data loss is very likely when doing so, and it affects performance.
The iPhone runs an optimized version of OS X, and has RAM, a limited amount of RAM. OS X makes use of RAM dynamically, but the optimized version of OS X with the iPhone doesn't seem to do this as well as the full OS X version on a Mac. Possible that the optimized version of OS X makes use of a RAM disk when the RAM has been depleted.

IPhone 4 crashes itunes when syncing..

as the title says when i try and sync my brand new iphone 4 it crashes itunes so i cant get any music or anything onto it.

SOLUTION!!!
Ok so the deal is, that it is in fact a rogue song/album messing up the sync. To find the error, I was fortunate to have a second Iphone 3G (My Old One).
I synched the songs step by step in Itunes. That is, I unchecked "Sync Entire Library" and went step by step through each artist. To expedite this you can go "All the A's" or "All the B's" whatever works for you. Sit and watch where things go wrong and you get the "Iphones has encountered a problem and needs to close"
I found one album that caused the break. Note, as soon as you locate the problem area that's crashing, uncheck the block of artists you were synching. Begin to synch step by step until you find the problem Album / Artist.
Next, I tried to fix things in a variety of ways. I noticed some file names were long, and this had been causing earlier issues. Convert long song names to AAC, Itunes will make a smaller file name. I did this and was able to continue the synching process. Other times, I'd try this and Itunes would crash just turning a file into AAC. I deleted these files from the library and voila, continued synching.
Really odd issues, hopefully this works for you. please feel free to let me know if you're still having issues.

My iphone started deleting folders when syncing or updating

Similar Messages

Maybe you are looking for