My iphone stopped working and won't connect to iTunes

My phone was working fine and suddenly it didn't want to switch on. I tried holding down the home/lock button but nothing worked. It didn't want to connect to iTunes either. What seems to be the problem?

Make sure it is charged, then try a reboot by holding both the power and home buttons until the apple logo appears and it restarts.  If this does not work, see http://support.apple.com/kb/TS3281.  If that does not help visit an Apple store genius bar and have the techs test it.

Similar Messages

  • Since downloading iOS 8 on my iPad 2 it has stopped working and will not connect to iTunes

    Since downloading iOS 8 on my iPad 2 it has stopped working and will not connect to iTunes to do a restore.  I have tried to do a reset using the sleep button and home key and all I get is a white band across the screen and then it boots into the main system but it is just a series of white lines going across the screen, how can I do a restore on this?

    Hey dbwithers,
    Thanks for the question. I understand that you are experiencing issues with your iPad after attempting to update to iOS 8. To isolate these issues, let’s try placing your iPad in recovery mode and attempting a restore with iTunes:
    If you can't update or restore your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT1808
    Thanks,
    Matt M.

  • My IPad original's wifi stopped working and won't connect to any hotspot.  What should I do?

    I have been using my IPad regularly and it would connect wifi at any hotspot including my home.  Now over the last couple weeks, it will not connect to any hotspot and says it cannot find an internet connection.  I have reset my wifi in the settings and updated the operating system to 4.3.5; and it still will not connect.  Before I take it in to be fixed, any other suggestions?

    You can start with this support article about troubleshooting WiFi on an iOS device.
    http://support.apple.com/kb/ts1398
    Normally I would also suggest that you update your iOS to version 5 which is out now, but you may want to hold off on that and see if you can resolve the WiFi issue with the troubleshootings steps in the article first.

  • HP C4280 Printer Just Stopped Working and Won't connect to Mac

    One day it just stopped letting me connect to it. Snow Leopard sees the printer in the list. I click the + button and it sees the printer. I click Add and it acts like it will add it. Then it goes back to the original screen and no printer.
    I downloaded HP software for it since I never did that originally. SL just used the builtin drivers. So I installed the HP driver and still nothing. I did open the HP Scan software, funny thing it actually let me scan something through that software but it won't let me print.
    What is up? It's way too hard to find any help on the HP Support site. It stinks.
    Please Help.
    Jim

    I found this post in Apple Support About the Reset Printing System feature.
    This fixed my problem and now I am back to printer. Very nice!! Thank You Apple!

  • WiFi randomly stopped working and won't connect, PLEASE HELP

    Okay, so, I have had my 32G, 3rd generation i-pod touch since Christmas and the WiFi has worked since day 1. Today, my WiFi worked all day until about 6 o'clock. I went to google something and it said that my WiFi wasn't connected. So, I went to settings and WiFi and clicked on my router. I entered in the password and it said it was "unable to connect". I have tried this multiple times, reset network settings, turned it off and back on, and tries some more and it still won't work. Then, I went to call Apple Support, but it was too late and the stupid 90 day thing where you can only get support for 90 days after purchase wouldn't have let me ask for help anyways! So, basically, what I am asking is: does anyone have a clue how I can fix my WiFi?
    Help is greatly appreciated!

    You can start with this support article about troubleshooting WiFi on an iOS device.
    http://support.apple.com/kb/ts1398
    Normally I would also suggest that you update your iOS to version 5 which is out now, but you may want to hold off on that and see if you can resolve the WiFi issue with the troubleshootings steps in the article first.

  • When syncing iPhone with iTunes I get an iTunes stopped working and the network connection timed out message. I reinstalled iTunes and checked settings still no go.

    When syncing iPhone with iTunes I get an iTunes stopped working and the network connection timed out message. I reinstalled iTunes and checked settings still no go.

    Disable or turn off your firewall, anti-virus, and all security software and try the download again.
    Stedman

  • My iphone 5 is in recovery mode and won't connect to itunes

    I was trying to update my phone using itunes but now my iphone 5 is stuck in recovery mode and won't connect to itunes.

    Hello nancarter97,
    Thank you for the details of the issue you are experiencing with your iPhone 5.  I would be concerned too if my iPhone was stuck in recovery mode and not recognized in iTunes so that you can restore it. 
    I recommend the following article for the issue you described and specifically this step:
    5. Use iTunes to restore your device.
    If you don't see your device in iTunes, follow these steps for Mac or these for Windows.
    Find the full article here:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • XI Pro stopped working and won't start

    I used XI Pro on my desktop for a year.  It worked perfect.  Now, when I click on the icon it looks like it's loading but nothing happens.

    Bill,
    The suggestion did not work.  I posted a response on the blog.
    Thanks for you assistance.
    In His Service,
    Gerry Washington
    Stewardship Technology, Inc.
    P.O. Box 987
    Mt Vernon OH 43050
    Toll-Free (866) 604-8880 Ext. 706
    www.egsnetwork.com
    www.stewardshippayroll.com
    "Bill@VT" <[email protected]> said:
    XI Pro stopped working and won't start created by ( https://forums.adobe.com/people/Bill%40VT ) in Acrobat Installation & Update Issues - ( https://forums.adobe.com/message/7258179#7258179 )
    On Windows (I just don't know how on a MAC), go to Control Panel>Programs & Features. Select Acrobat and run a repair. After the repair, open Acrobat and run Help>updates to be sure you are current.
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7258179#7258179 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7258179#7258179
    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
    Start a new discussion in Acrobat Installation & Update Issues by ( mailto:discussions-community-acrobat-installation_and_update_installatio[email protected] ware.com ) or at ( https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=47 14 )
    For more information about maintaining your forum email notifications please go to ( https://forums.adobe.com/thread/1516624 ).

  • How to solve the problem of connecting my iPad to Itunes while my iPad not working and show to connect to iTunes?

    Question to all iPad users please help in this issue
    How to solve the problem of connecting my iPad to Itunes while my iPad not working and show to connect to iTunes?
    Thank you for help out.

    Hi Jamalzoal,
    Dose your computer have the most recent iTunes on it? When you connect the iPad 2 to your computer what happens? dose iTunes tell you the iPad need to be restored?
    p.s. you post this question in the Apple Remote Desktop community. You would probable have gotten more an fast responses if you posted this in the iPad community.

  • HT1212 My iphone is Disabled and says to connect to itunes, i did the whole restore thing but then an error pops up and says' sorry we cannot restore the iphone 'iphone'" ... What do i do?

    My iphone is Disabled and says to connect to itunes, i did the whole restore thing but then an error pops up and says' sorry we cannot restore the iphone 'iphone'" ... What do i do?

    Use recovery mode, you might need to do it a few times.
    http://support.apple.com/kb/HT1808

  • HT1766 When in Itunes with my iphone connected to my computer I click on my iphone icon and itunes stops working and I have to close itunes, every thing is uptodate?

    Hi When I am in Itunes on my Windows 7 computer with my ipone connected (5s latest) it syncs OK I then click on the iphone icon and itunes stops working and I have to close down? all software is latest version? can any one help?

    Hello Dowad,
    Thank you for the details of the issue you are experiencing when connecting your iPhone to your computer.  I found an article with steps you can take if iTunes stops working when you connect your iPhone:
    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
    http://support.apple.com/kb/TS3219
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • IPhone stopped working.  Won't turn on or charge.  Stuck in recovery...

    Hello. I need some help with my iPhone... Please help.
    Here is my problem:
    The other day I dropped my phone during a call. After picking it up, I looked at the screen and saw that the call ended, and then the screen went black. I have been unable to turn the phone back on since. There is no physical damage seen on the exterior. The phone does not respond when plugged into a wall charger. It does not respond to a simple reset (holding home and power). It only responds when connected to iTunes.
    When plugged into the computer (Windows Vista machine), iTunes states "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes." I then click restore, and it goes through the process. The screen on the iPhone goes white for a few seconds, then shows the Apple logo - while iTunes is "Preparing the iPhone for restore." After a bit more, a progress bar shows up along with the Apple logo - while iTunes is "Restoring iPhone Software". The "restoring" process completes, showing approx 33% on the iPhone status bar, then iTunes shows "Verifying iPhone software". This completes, showing approx 60% on the iPhone status bar, then iTunes shows "Verifying iPhone restore." The iPhone status bar gets to about 66% and this is where it stops... iTunes never gets past the "Verifying iPhone restore" stage.
    I have left this on overnight, as well as tried process many many times over the course of 4 days. After reading various posts around the web, I have tried "Clearing the sync history" in iTunes, and manually deleting the files from these folders: 'AppData/Roaming/Apple Computer/iTunes/Device Support/' 'AppData/Roaming/Apple Computer/iTunes/iPhone Updater Logs/' and 'AppData/Roaming/Apple Computer/iTunes/iPod Updater Logs/'. I have also tried holding shift while clicking restore, and manually selecting the newest firmware.. I have tried with the SIM card in/out. No matter what, I still get the same results - stuck at "Verifying iPhone restore..."
    I am not sure what else to try, short of going to an Apple Store. My phone is 1 year and 3 months old, so it is out of warranty. Will taking it to Apple even help? Or will I have to purchase a replacement? ($199!) ... Because it shut off after being dropped, is there possible internal damage? If so, can this possibly be repaired? And what may the problem be? Any help or advice would be greatly appreciated.
    Thanks in advance.

    I believe your only option is making an appointment at an Apple store if there is one nearby where it can be determined if your iPhone can be restored with iTunes there.
    If not, more than likely there is a hardware problem with no way to know what the problem is without being diagnostically tested.
    Apple doesn't offer a menu of repair services for the iPhone except for replacing the battery for an iPhone that is no longer under warranty. Apple offers an out of warranty or not covered under the warranty "repair" price, which pays for an exchange at a discounted price off the full retail sales price ($199 plus tax) which doesn't require signing a new two year contract with AT&T.

  • IPhone stuck in restore and won't connect to itunes

    Yesterday I started having problems with my iPhone 4s - there would be no sound when a text or call came through, the ringer buttons on the side of the phone didnt display the volume dashes when pressed, and for most of the day the signal just said 'searching' and would only occassionally connect to the wifi.
    Tried to plug it into the mac last night (latest operating system, only a few months old) and the phone wasnt recognised on itunes nor would it back up.
    Gave up, and having left it over night I tried plugging it in to iTunes this morning and after a couple of attempts of unplugging it and plugging it in the phone was finally recognised and I managed to do a back up. As the phone still hasn't been working properly I thought I would try a restore, however the phone is now stuck in 'recovery mode' the iphone screen just shows the connect to itunes picture, although its plugged in to the mac, nothing is happening. The phone is now stuck in no mans land and I can't get it to connect to iTunes, the couple of occassions it did connect it wouldnt restore and just came up with error code 1604.
    I've tried different usb cables and different usb ports and have never had a problem connecting until yesterday, have also tried to restore the phone by pressing the home and power button but I cant get past the connect to itunes screen.
    Am at a loose end as to what to do now... any help/advice appreciated.
    Thanks

    Thanks for this, but it hasnt worked...
    the screen on the phone keeps changing on its own from the apple logo to the connect to itunes logo, and when i turn the phone off it just turns back on by itself straight away and shows the connect to itunes logo. itunes is still not detecting anything.
    any other suggestions out there?? am slowly admitting defeat and can see a visit to the apple store coming on

  • My iphone quit working and says to restore from itunes. Hope I havent lost anything? How do I get started?

    My iphone quit working and only has an apple and a message to restore from itunes. Will I loose texts and photos? How do I restore my phone?

    You are in a recovery mode follow this article http://support.apple.com/kb/HT1808
    If you have a backup you can restore your contents by following this article
    http://support.apple.com/kb/HT1414

  • My iphone was disable and it say connect to itunes. but when i connect it to my computer, my computer cant detact my device. how do i deal with this situation?

    hi, i have a problems. my iphone is being disable after my daughter play with it and been entering all the wrong code. so my iphone is now disable and it say connect to itunes. i already plug my iphone to my computer, how ever my computer could not detact my devic. and because of that i cant connect it to my itunes. how do i deal with this problems?

    iOS: Device not recognized in iTunes for Windows

Maybe you are looking for