My iphone suddenly can't connect to itune but my ipad can still connect.
my iphone suddenly can't connect to itune but my ipad can still connect. i am using window 7 and the latest itune.
Did a diagnostic test and this is the result.
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite P850
iTunes 12.0.1.26
QuickTime 7.7.6
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 772513C00B220A08
Current user is an administrator.
The current local date and time is 2015-01-29 01:18:49.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is not supported. (16002)
Video Display Information
NVIDIA, NVIDIA GeForce GT 630M
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26. Device is working properly.
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D. Device is working properly.
Intel(R) USB 3.0 eXtensible Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano running firmware version 1.3.1
Serial Number: 7L******SZB
iPhone 4 (GSM) running firmware version 7.1.2
Serial Number: 68*****QA4S
iPad (3rd Generation) (Wi-Fi + Cellular) running firmware version 8.1.2
Serial Number: DYVH******GH
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
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Re: My iPhone won't connect to iTunes, after the new update. What should I do? in response to jillymerri
Hy there,
In order for you to solve this problem you have to follow these stept if your running windows:
1'st step is to go into the device manager
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4 step is to brows your drivers from C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
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Make a Genius Bar Reservation
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