My iPhone will not advance past the wake-up page when the Apple is displayed.

I charged my 100% dead iPhone today via a USB port and afterwards it would, when turned on, not advance past the wake-up Apple display page, then would go back to charging. What can I do?

You'll probably have to put it in recovery mode in iTunes and restore it. Hold the home button down while you connect to iTunes via USB 2.0 or higher, iTunes should pop up and say "iTunes has detected an iPhone in recovery mode" then give you the option to restore it. Hopefully you had everything backed up.... Before you try that, though, you could always try doing a hard reset. (hold down home and sleep/wake at the same time for about 15-20 seconds and see if it will boot back up to your homescreen.) Hopefully you can do that and not lose any data. But putting it in recovery mode and restoring it will at least get it working again.

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This can be a corrupted software/firmware on your iPod touch. If the recovery mode you did was not forced, then try to force it into recovery mode. This is how:
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2. Have iTunes running. Hold down the home button and plug the USB cable that came with your iPod into it. Keep on holding on the home button until a picture of a USB cable going into the iTunes logo appears. You are now in a forced recovery mode. (In case your not so tech-savvy forced recovery is the same as a normal recovery mode that an iPod might do if it knows an update or restore failed.)
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4. iPod will reboot when restore is completed. When I update my iPod it one time showed the apple logo for one whole sync until it showed the slide to unlock screen, so do not worry. P.S if that does not work do a DFU mode restore ( I've been told DFU mode stands for device firmware update mode) I'm running out of room, so google it. Hope this helped ;)

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Place the phone in recovery or DFU mode (search Google) and restore.

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Try DFU Mode Restore. Open iTunes on computer, connect iPhone to computer, hold both Home and Power buttons for exactly 10 seconds, then release the Power button, keep holding the Home button, for about 20 seconds until iTunes recognizes iPhone in Recovery Mode. Then click the Restore button of iTunes.

Drive will not move past the apple

What can I do to get past the apple with the spinning ball to reinstall Mavericks?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

My iPhone will not get past the connect to iTunes screen. I tried downloading iOS 8.0.2 and it downloaded but then cancelled because of an error. My iPhone will not do anything at all.

So my iPhone 5s will not let me get past the connect to iTunes page.
Thursday night I went to go download iOS 8.0.2 and it said I needed to connect to iTunes. So I plugged my cord into my laptop and it opened up iTunes and proceeded to tell me that I needed to update and restore. So I clicked it and it began updating. After over a day, and many different attempts, it finally downloaded all the way through and then said it was processing the item. After this, there was a said error and I had to restart the update. I haven't been able to use my phone at all and it will not let me get past the connect to iTunes page. Please help.

I was able to restore my phone!!!
I called Apple and they said there was nothing more I could do. I called my carrier Verizon and was able to get my computer to recognize my device after trying this-
Solution:
After trying EVERYTHING this is the ONLY thing that worked-
I took the USB connector cable out of the USB port it was in, and tried another one on the otherside of my laptop and iTunes was able to discover my phone in recovery mode. My phone was reset and everything is fine ( thank gosh for backup copies!)

HT201263 my iphone will not get past the restore screen no matter what i try. Any ideas please?

i have tried everything suggested on the web but nothing works

1. Restore after rebooting and disabling your security software.
2. Try to restore it on a different computer.
3. Take it to the Apple Retail Store (or a friend with a Mac) and try to restore it there. You will need an appointment at the genius bar.
Good Luck! Mine worked after rebooting computer, reseating cables, disabling security software, and only running iTunes. If I sync once with the security software running it is a matter of time before the computer won't be able to recognize the iPhone, and if I forget to turn off security software before restore it fails to restore.

HT4623 My iPhone 4s will not go past the apple logo screen after I did the recent software update. If anyone knows what I can do to rectify this please let me know.

I set my phone to update overnight, woke up this morning and it showed an icon to plug the phone into iTunes. Upon plugging in the phone, itunes said the phone needed to be restored first. iTunes downloaded an update and went through the motions, then said that the phone was not eligable.
What do I do? It won't show anything other than the apple logo.

Try updating to the latest version of iTunes.

3g (3.1) Will not boot past the apple screen

I have been having the random shut off issue intermittently for a while now. I woke up Wed morning and my phone worked fine. I checked it 20 minutes later and the screen was black. Completely unresponsive.
I plugged the phone into the wall and thought all was fine as I saw the apple appear when I pressed the sleep/wake button, but the phone shuts off. The phone will continuously show the apple on bootup and then shut off when I press the sleep/wake button. I booted the phone and managed to get the "connect to itunes" to display, but the second I disconnect from the power source again the phone shuts off.
The phone is completely unresponsive when plugged in via usb. I have tried multiple computer and different cables.
I have tried, resetting, hard resetting, DFU mode and nothing works. My phone is out of warranty and I am running out of options outside of having the unit replaced.
Can anybody shed some light on this issue? It would be much appreciated.

Hi,
Try leaving the iPhone directly connected to a high-speed USB2 port the computer, using the cable that came with it, for 5 minutes. Then try to restore the iPhone from recovery mode as described here: http://support.apple.com/kb/HT1808
If that doesn't resolve the issue, the iphone will need service. This webpage: apple.com/support/iphone/service/faq/ provides answers to Frequently Asked Questions about iPhone service.
-Jason

My iPhone will not advance past the wake-up page when the Apple is displayed.

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