My iPhone won't connect when apple support calls me

I am trying to contact apple support regarding resetting the answers to my security questions. I submit my date and time I would like to be called and when the time comes I get automated call-back but when it prompts me to press 1 to speak to the representative, it never goes through.  The automated message thinks that I don't press anything and I get nowhere.  I've made a handful of attempts and each time this is the scenario that plays out.
Any ideas?

Hello, 02633. 
Thank you for visiting Apple Support Communities. 
If your iPhone is disabled, you will need to process the steps in the article below.
iOS: Forgotten passcode or device disabled after entering wrong passcode
Jason H.

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