My iPhone won't connect when apple support calls me

I am trying to contact apple support regarding resetting the answers to my security questions. I submit my date and time I would like to be called and when the time comes I get automated call-back but when it prompts me to press 1 to speak to the representative, it never goes through. The automated message thinks that I don't press anything and I get nowhere. I've made a handful of attempts and each time this is the scenario that plays out.
Any ideas?
Ryan

Hello, 02633.
Thank you for visiting Apple Support Communities.
If your iPhone is disabled, you will need to process the steps in the article below.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Cheers,
Jason H.

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I can turn my phone on only when connected to power. however it cant pick up signal it says connect to apple/support but I cant plug in to computer as it needs power I think the battery aerial is stuffed can I still backup phone if i put into get repaired

can turn my phone on only when plugged into the power. everything is still accessable on the when when this is done. but it cant pick up a signal its just serching.
a message says i need to connect to apple/support but i can plug into the computer as its not getting any power and i cant turn on.
I need pictures and stuff baked up on it as i dont want to loose them.
I think the battery/aerial in stuffed as it go some water on it.
will it be possible to save the data when getting repaired???

Hello there stidhambr15,
I was researching the issue you are having and recommend a couple of things. First it might be a good idea to reset the device following iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting found here http://support.apple.com/kb/ht1430
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't quite get the device going again, I recommend restoring the device.
iTunes: Restoring iOS software
http://support.apple.com/kb/ht1414
Might even be a good idea to turn off the phone, reseat the SIM card, and turn it back on.
iPhone and iPad: How to remove the SIM card
http://support.apple.com/kb/ht5163
iPhone 4 (GSM model)
iPhone 4S
Cheers,
Sterling

I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from under about this mac and it is the same as the one one the bottom of the MAC any ideas ?

I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from about this mac and it is the same as the one on the bottom of the MAC any ideas ?

Did you purchase this product direct from Apple online, in an Apple Store, or through a third-party authorized reseller? Or did you buy it from an original owner whose Applecare plan was supposed to be transitioned to a new owner, by them?
Do you have an original shipping carton the unit arrived in?
If the product was a retail 'open carton' purchase and no
back-track is possible, contact the reseller.
And if the computer had seen a major service with logic
board replaced, etc, it may have other issues with serial
number vs one they may have assigned it. Usually a
new logic board may have the SN flashed or if a unit
was determined to be a reman, a new # assigned. But
that would appear in System Profiler, if officially reman.
If you registered a product anywhere with Apple, it would show on a web page along with its serial numbers, going back several years, at this page after you log in there.
https://getsupport.apple.com/GetproductgroupList.action
A blue text with triangle See all products and services opens an Apple ID
sign-in window, then the page changes to show your items & info about them.
If you run the serial number through online Lookup, what appears?
http://www.powerbookmedic.com/identify-mac-serial.php
Not sure if this helps, 'your product' should appear - if registered.
Good luck & happy computing!

IPhone won't sync when plugged in...

After upgrading to iTunes 9, my iPhone won't sync when I plug it it in. When I connect it, iTunes opens automatically and the phone/application will say it's syncing, but then after a couple of seconds it just stops and nothing has changed on the phone or my music library. I ran the syncing diagnostics test and it didn't detect any errors... Here's the message I got from it:
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
Dell Inc. Studio XPS 1640
iTunes 9.0.1.8
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 125C405DD5FE7227
Current user is an administrator.
The current local date and time is 2009-10-01 22:25:59.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 4670
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.1.8 is currently running.
iTunesHelper 9.0.1.8 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** iPhone/iPod Touch Sync Tests **
Sync tests completed successfully.
Any ideas what could be going on and how I can fix it? Thanks in advance for any help!

We have 2 iPhones and two computers, one Mac and a PC. We recently downloaded iTunes v9 and now iTunes cannot “see” either of our phones on either computer. I have contacted Apple by phone and spent over an hour trying to resolve this connection problem. The Apple rep suggested that the issue might be in the “dock” and recommended I take the phones to iPnone supplier. Incidentally I can charge the phones using the “dock” which suggests that the “dock” is not the issue.
The iPhone supplier connected one one phone to his Mac computer and it immediately connected to and “saw” the phone. Interestingly, the supplier was only running iTunes v8. The supplier suggested there was a “patch” for iPhone to operate with itunes v9. Is this correct and if so how do I get it.
So my problem is that I cannot ever get to the stage of "syncing".
I have also noted on several “chat” sites people have had problems with iPhone and iTunes v9 connectivity.
Help!!!! please!!!

My iphone 4s wont connect in apple tv 3rd gen dont show the airplay icon, but apple tv can connect in Bose sound touch 20 via airplay, and the iphone also connect to sound touch 20 via airplay, so it means theres something wrong in my iphone.

my iphone 4s wont connect in apple tv 3rd gen dont show the airplay icon, but apple tv can connect in Bose sound touch 20 via airplay, and the iphone also connect to sound touch 20 via airplay, ive just buy it yesterday in Mediamarkt Spain,, so it means theres something wrong between my iphone and the apple tv? please me

Hi jaredfox06,
If I understand the issue correctly, you have recently purchased a used iPhone and you do not see your Apple TV in the control center in order to AirPlay. To troubleshoot this issue please follow the steps outlined below.
Try these steps first
Make sure that you have the latest software on your iOS device and Apple TV.
Make sure that both devices have Wi-Fi turned on.
On your iOS device, go to Settings > Wi-Fi.
On your Apple TV, go to Settings > General > Network.
If you're trying to use peer-to-peer AirPlay, make sure that both devices have Bluetooth turned on.
On your iOS device, go to Settings > Bluetooth.
On your Apple TV, go to Settings > General > Bluetooth.
If you don't see AirPlay in Control Center
When an AirPlay-enabled device is available, you'll see AirPlay in Control Center on your iOS device.
If you don't, try these steps:
Restart your iOS device and Apple TV.
Connect both devices to the same Wi-Fi network.
On your iOS device, go to Settings > Wi-Fi.
On your Apple TV, go to Settings > General > Network. If your Apple TV is connected using Ethernet, make sure that it’s plugged in to the router you're using for Wi-Fi.
On your Apple TV, make sure that AirPlay is turned on. Go to Settings > AirPlay.
Get help using AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch - Apple Support
Have a good one,
Alex H.

Iphone won't connect to windows 7 hotspot

Hello,
My iphone won't connect to a windows 7 hotspot (which I created in my laptop). I do find it in the iphone's WiFi menu, but it appears under devices rather than as usual WiFi coneection. When I try to connet, the following message appears: "JorgeHOTSPOT has no connection to the internet. are you sure you want to use this newwork?"
Can anyone help me to solve this.
Cheers,
Jorge.

One day later: My solution
I went to the Apple Store with a Genius onliine appointment a few hours after posting this. They couldn't connect it either. One of the terminals had CORRODED. In 4 months. They replaced the phone. I think I used it in the rain once.
My comment:
I had a Radio Shack TRS-80 Model I long ago in the stone age. This was one of the first PC's and competed with the Apple model I. It connected to external floppy drives with uncoated steel terminals on the connectors. It cost $2200 in 1977 dollars, now at least $6500, because you could buy a VW for $4000 at the time. It was necessary to go over the terminals with a pencil eraser every few months to get the corrosion off and polish them up. At least they were external and you could do this in a couple of minutes. My point is Radio Shack made a computer that cost half as much as a car unreliable because they saved pennies using cheap metal connectors. Ditto with the iPhone. Apple, what are you thinking? At least please make a terminal-polishing kit, because I can't get a pencil eraser in that tiny slot to clean them myself next time.

HT201412 My iPhone won't connect to computer

My iPhone won't connect to a computer. I can't update my phone

http://support.apple.com/kb/TS1538

Why does my iphone loss WIFI connection when I leave the room? When other mobile devices stay connected?

Why does my IPhone loss WIFI connection when I leave the room? When other mobile devices stay connected?
I can not send text messages to other IPhones if I do not have wifi or 3G on, the texts are sent as emails.

Hey Linders1987,
Welcome to the Apple Support Communities! I understand that you are experiencing issues with Wi-Fi on your iPhone 5. The following resource may provide a solution:
iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
http://support.apple.com/en-us/TS1398
Wi-Fi disconnects or signal strength is less than expected
Move closer to the Wi-Fi router (access point).
Check for sources of potential interference.
Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings including
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings
Thanks,
Matt M.

TS1398 My iPad & iPhone won't connect to iTunes store.... it worked just fine earlier today... but not now. Nothing has changed. I've gone through all of Apples suggested troubleshooting guides but it still won't work! Help?

My iPad & iPhone won't connect to iTunes store.... it worked just fine earlier today... but not now.
My daughter also has an iPad and an iPhone and these too won't connect either (use the same iTunes account)
Nothing has changed since this morning, I've gone through all of Apples suggested troubleshooting guides but it still won't work!
Help?

p.s. I just signed out of my apple id on daughters iPad and tried to create a new apple ID and still got the message CANNOT CONNECT TO ITUNES STORE......
so is this a problem with apple rather than my devices? Just seems weird that all our apple devices are doing this this afternoon when they were just fine this morning.......
P.P.S Just got a text from a friend with iphone and ipad......they are having same issue so at least I know it's not just me, so what's going on here APPLE?????

IP Address Is Duplicate and iPhone Won't Connect

Everything was working for last 2+ years, then my modem died yesterday. I replaced it, but can't get back to where I was. I ended up restoring network to factory settings and then doing connection.
I have AT&T DSL service. When setting up the connection with my AirPort Extreme, have Ethernet with Bridge Mode. I receive message that "another device on the network is using your computers IP address." I didn't have this issue when setting up 2+ years ago. So, I manually changed the IP address, but this caused a message about DNS not being correct, which I ignored, because this at least gave me access to Internet, and I didn't have to "borrow" from one of my neighbors unprotected networks. I have implemented WPA2 security (which I had prior to this also).
Issues I now have are:
- iPhone won't connect, and it did before all this
- HP Photosmart printer (which is wireless) also won't connect, as it did before
I assume that all my issues are from not configuring correctly, and that it revolves around the IP address conflict.
Any assistance?

You need to do a Factory Default Reset on the AirPort Extreme (AEBS) to clear out all the old settings and IP conflicts.
Pull the power plug on the AEBS
Hold in the reset button and while you continue to hold it in, plug the power back in to the AEBS
Release the reset button after 10 seconds.
Open AirPort UTility and set it up again to Create a wireless network.
It's easiest to click Continue and follow the guided setup.
Ignore the Double NAT message when/if it appears.
I know this works. I have the exact same equipment on my desk now.
Message was edited by: Bob Timmons
Message was edited by: Bob Timmons

IPhone won't connect to Macbook Pro Hotspot!

When I make my Macbook Pro into a hotspot my iPhone won't connect to the network. It'll detect, but won't connect. Running OS X 10.8.2 and iOS 6.1 on an iPhone 5. Help!

Post in the iPhone forum in as much as your settings need adjustment.

Iphone won't connect to wifi

My iphone won't connect to my home wifi. It say's connected but when i try and go online it say's unable to connect. I've tried forgetting the network, turning wifi off and on. The ip address is ok and my laptop connects ok.
Has anyone got any ideas about how i can fix it?

I am having the same issues as GirlyGirl. Every other day or so my iPhone 3GS won't connect to wifi. Before I was showing the wifi signal as if it were attached but I couldn't surf Safari. Now even though under the wifi settings it shows I'm connected, I don't get the wifi fan showing I'm connected. I've done the following:
Renewed lease
Forgotten network
Reset Network Settings
Reboot my iPhone
Two days ago when I rebooted the router and Reset Network Settings it started working correctly.
I've been working with my internet provider, they tell me my firmware on my 2wire is up to date & the issue is definitely with my iPhone.
Security Settings: WPA-PSK (TKIP) and WPA2-PSK (AES)
My iPhone is attaching to the 169.x IP Address and the Subnet is 255.255.0.0. The router, DNS and Search Domains are blank.
Also to note, I changed the name of my device through the gateway router so I could identify it more easily. As of today it had defaulted back to the old name which is the ip address. Even if I don't change anything it isn't keeping those settings.
Other than restarting my router and taking everything down for 15 minutes each time, what else can I try?

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Has anyone found a solution to the above. I am having the same problems!
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HT4993 How do I fix this??? HELP!!!! My iPhone won't connect to my iTunes

My iPhone won't connect to my computer. Every time I pulg it in I get a message from my iTunes that says "iTunes could not connect to the iPhone because an invalid response was received from this device"
I am opperating the current versions of both software (iphone and itunes).
Any help would be great!
Thanks!

1. Try and delete stalled Podcast
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Why is my serial number for iPhone 3GS not accepted with apple support?

I tried to register my iPhone 3GS serial number with apple support but could not. Why?

You need to contact Apple for the answer to that question
Apple Contact USA
http://www.apple.com/contact/
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http://support.apple.com/kb/HE57

My iPhone won't connect when apple support calls me

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