My iPhone won't "restore." (error code 1604)

I got it to the point where the iTunes logo is showing on the screen with the picture of the plug underneath it (meaning: sync your iPhone) and when iTunes opens it tells me that it's "detected an iPhone in recovery mode" and my iPhone "needs to be restored." So I click on "restore" then I click on "restore and update" and after doing so it tells me: "extracting software" and then a new window pops-up after that one that says: "preparing iPhone for restore" and then after about two minutes it gives me this error message: "the iPhone could not be restored. An unknown error occurred (1604)" what am I doing wrong? I'm freaking out right now, is my iPhone dead or what? Why won't it freaking restore already and start working again? The last time this happened after an update it only did this a few times and then it magically worked. This time I've been trying with no such luck for hours and it's frustrating me beyond belief!
HELP, PLEASE?!?!

I had the same problem wen I updated to 2.0 Found an article telling me to remove the 2.0 software update from my Library/iTunes/iPhone file... which I did. Worked fine as long as I hit cancel restore when plugging in the iPhone. It would then sync normally. So the genius bar said to plug in the iPhone and click restore ... once the software started to load, eject the iPhone... that way I would have the current software on my computer, and could stop the "continue retore" prompt. So I did it. Changed the prompt, but still wanted to restore - so I clicked OK. Went through a loop of this several times before a prompt came up asking if I wanted to cancel the restore all together (which I selected!!). And it finally worked (yeah!) No more prompts or weird errors about file not found. PS The Genius also said to try deleting the iTunes preferences and restart if the first fix didn't work (in case this helps anyone else.)

Similar Messages

Ipad stuck in recovery mode and won't restore--error code 1604

I tried to backup and update my ipad this evening and when doing so it now is stuck on the itunes and USB screen. When I connect the Ipad to the Itunes it says the Ipad is in recivery mode and to restore. I click ok and it tells me i can't restore the ipad and gives me an error code of 1604. I have no idea where to go from here or what happened. Any ideas?

Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
   1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
   2. Restore and wait for error 1604.
   3. When prompted, click OK.
   4. Close and reopen iTunes while iPhone remains connected.
   5. iPhone should now be recognized in Recovery Mode again.
   6. Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
http://support.apple.com/kb/TS3694

HT201210 iphone won't restore error code 3194

My husband's phone failed to update to new ios6 software, it just had the apple logo on, so he tried to restore, it said error code 3194 and wont connect to itunes now, his phone just has the apple sign on and he cant use, any ideas please would be much appreciated? thanks

Disable your firewall / anti-virus software and try again:
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

TS3694 trying to restore and update my iphone 3g but it keeps saying the iphone cannot be restored error code 1015 can anyone help?

i am trying to restore and update my iphone 3g which i have just brought but it keeps saying iphone cannot be restored error code 1015 can anybody help please?

This Error Code is indicative of the Device being jailbroken / Hacked...
Sorry... But...
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
You will need to look elsewhere.

Iphone 3G ... error code 1604

I was trying to update my iphone to the new software and it got interrupted somehow... Anyways itunes told me to restore the iphone, but when I started the restore it wouldn't go further than preparing the iphone for restore. Then it just stops and says the error code 1604.
I've updated my itunes, my computer is upto date as far as I know, I've reset the computer, tried a different USB port, tried 2 other computers, and tried holding the home button when I plugged the USB cord into the computer. I've tried everything that I can find on the internet pretty much and I'm at my wits end.
I bought the phone April 15th, 2010; less than a year ago! and every time I update it, there is always a problem, it constantly freezes even though I don't have many apps on it... very frustrated... Please help me fix my iphone? I signed a 3 year contract for the plan and I can't change phones now... not after spending 500$ on this one!

Hi,
Had the same problem. Turned off! Zonealarm and update went along very smoothly. So if you haven't got zonealarm disable any firewall you have got for the time of the update . Hope that helps.

Iphone 4s stuck in recovery mode and won't restore. error code 9

My iphone 4s will not start past the apple logo. When I try to restore using itunes, it will not restore, and I get error code 9. I have tried different computers and USB ports with no luck. Any other suggestions?

Hello pradacxnt,
Do you get an error code when you are trying to restore your iPhone? If you do, then check out the article below to isolate and resolve the issue.
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694
Regards,
-Norm G.

TS3694 iPhone - Unable to restore - Error code 3004

Hi... I persistently encounter an unknown error (3004) when trying to restore my iPhone. I am using Windows 7. Would any one be able to advise how I can resolve the problem. Thank you.

Did you ever use tinyumbrella to hack your phone? It may have altered your computer hosts file, blocking access to Apple servers (gs.apple.com)
"Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network."
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

Won't restore - error code 1602

I (stupidly) updated my phone to ios4, nothing but issues now. the phone won't stay on, unless its plugged in. i tried to restore it, but keep getting error code 1602. so now i just have a phone that needs to be plugged in to stay on. not very useful

Have you had a chance to look at this troubleshooting page? It may be of some help: Error 1415, 1417, 1418, or 1428 when restoring or updating an iPod in iTunes 7 or later

My ipod touch has entered restore mode, but when I attempt to restore it I get the error code 1604.

My daughters ipod touch has entered restore mode, but when I attempt to carry out a restore I get an error code 1604.
Any easy solution to this problem?

Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above from:
http://support.apple.com/kb/TS3694

HT201210 error code "1604" occured while restoring

how should i restore my iphone 3G if there is an error code "1604"

See this support document http://support.apple.com/kb/TS3694 for error codes, however I do not see anything for an error 3. You might try experimenting when things listed near that, such as error code 2.

TS3694 when restoring my iphone i get an error code of 1015 , why is this and how do i restore my phone as now its stuck in recovery mode ?

when restoring my iphone i get an error code of 1015 , why is this and how do i restore my phone as now its stuck in recovery mode ?

Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

I get an error code 1604 when I try to restore my 3gs. Any quick fix?

I get an error code 1604 when I try to restore my 3gs. Any quick fix?

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HT1414 iphone stuck in recovery mode cant restore error cod 2001

My phone is not able to turn on and when i plug it in on a charger it just says plug into i tunes. When i plug it into i tunes it says its in recovery mode and its going to restore then my phone just restarts and it says unable to restore Error code is 2001 Anybody know whats wrong????

Hi Matt,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error2001
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
Hope this information helps ...
- Judy

Error code 1604

I keep getting Error code 1604 when trying to restore my Ipod Touch (keeps entering restore mode. never jailbroken)
Ive checked all my USB ports they are all 2.0 and all have up to date driver software. Does anyone have any other suggestions for this?
I have also tried updating Windows, and Itunes, shutting down my computer, creating a new user account, stopping the software from running and restarting it.
I am ready to throw the thing through the wall.
I can send it in for repairs but cannot call apple for support

This may help:
"Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the USB 30-pin dock-connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and re-open iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection."
Above from:
http://support.apple.com/kb/TS1275

My 3GS went black today. How do I fix Error Code 1604?

My 3GS went black today. At first, I just thought the battery was dead. But when I went to charge it, it behaved differently. Eventually the Apple logo popped up, and then a message appeared that stated that I needed to activate the phone. The next screen said that I needed to hook it up to iTunes.
When I did that, it said that I needed to "restore" the device. Upon doing so, I eventually got a message that said there was a problem, and referenced Error Code 1604. I can see the online instructions of what to do, but none of that works.
So should I toss the phone in the garbage? Or take it 60 miles to the nearest Apple store? Or is there some brilliant person out there that can tell me how to fix this? :-)
Thanks!

Well, as the article says about 1604, if none of the steps work, it needs service;
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
So you can either take it into an apple store, or call Apple and use one of their mail services.

Liquid Contact Indicator? iPhone 4 not restoring (error 1611)

My iPhone won't restore even though it is recognised by iTunes. After an initial 'restore attempt' process, I get the following error code (Error 1611).
I have taken the iPhone to a technical repair store and after a quick examination, I was told that the iPhone had suffered water exposure and was out of warranty. I explained that this could not be possible as the phone had not been in water, was well looked after and was in immaculate condition. He proceeded to explain that the Litmus Paper indicator at the base of the device had turned colour. I again explained that I had not exposed the iPhone to water and queried how the iPhone could be perfectly functional during the evening, not be exposed to water during the night, but was dead the next morning due to apparent damage from water?
After again explaining that the iPhone had not been exposed to water, I asked whether or not humidity could be a cause of water damage. He said yes, this was possible.
Has anyone else experienced this type of issue? What can be done about a 1611 error?

Try getting your phone in DFU mode. If this doesn't work, you most likely do have a hardware failure:
1. Close iTunes.
2. Connect your iPhone to your computer and then launch iTunes.
3. Turn your iPhone off (hold down the power button at the top of the iPhone).
4. Then, hold down the sleep/wake button and home button together for EXACTLY 10 SECONDS, then release the sleep/wake button.
5. Continue to hold down the Home button until a message appears in iTunes telling you an iPhone in recover mode has been detected. When you are in DFU mode your iPhone screen will be completely black. Remember that if you see the restore logo, iTunes logo, or any message on the iPhone screen, you are not in DFU mode but standard Recovery Mode.
6. Hit the OK message that should popup to restore your phone.

My iPhone won't "restore." (error code 1604)

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