My Iphone4 has frozen while updating on itunes. Shows a itunes icon on the screen with a usb plug with arrow pointing towards itunes icon.
My Iphone4 has frozen while updating on itunes. Shows a itunes icon on the screen with a usb plug with arrow pointing towards itunes icon.
The exact same thing happened me the other night.
Everything is wiped!!
I need my "itunes back-up password" - which not only do i not remember setting, but any password i every used does not work!!
Is there not hints, or way of resetting this if you do not know it?!??
Similar Messages
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I got a 8gig ipod touch from a freind and all I get on the screen is a usb plug with an arrow pointing towards the itunes logo. How do I resolve this? I don't know what operating system it runs, or what year it was manufactured, it is a chrome one.
http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
please help, thanks.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I was attempting to update iphone 4s today, laptop went flat during the last stages. The iphone now only displays USB cord, with an arrow pointing towards iTunes emblem. iTunes will not accept/read the iphone. HELP??
If you have the latest version of iTunes you should not have to download the ipsw file separately as jalp suggests. iTunes will download it automatically.
This error (9) most often means that your antivirus or firewall (or router) is blocking access to Apple's servers. In rare instances it can also mean that the phone was hacked (or "jailbroken") to unlock it. If this is the case you must do a DFU restore, not Recovery Mode, as follows:
Reboot your computer
Disable your antivirus and firewall. If you has Kaspersky you may actually have to uninstall it, as it can never be turned completely off.
Connect the USB cable to a USB port directly on your computer, not to a hub. DO NOT connect the other end to the phone
Disconnect all USB devices except for mouse, keyboard and iPhone cable.
Launch iTunes
On the phone hold the HOME and SLEEP buttons at the same time for EXACTLY 10 seconds, then release the SLEEP button but continue holding the HOME button. The screen should be black. If it has an Apple logo this means you held both buttons too long. Release the HOME button and do it again.
While holding the HOME button connect the free end of the cable to the phone.
After a short while iTunes should recognize a phone in "recovery mode" (iTunes doesn't know the difference between DFU and Recovery modes, but the phone does)
Release the HOME button and don't touch the phone or the computer until the process completes or you get an error message. Ignore any displays on the phone.
If the error recurs the phone was probably messed up when it was hacked. This is not a hardware problem, or if it is, it isn't one you can fix.
You can try repeating these steps with a different computer and a different cable. If that fails also the phone is probably not repairable. -
My Iphone5C shows plug and arrow pointing to Itunes symbol but when i plug into computer it says device not recognized
That screen is telling you the iPhone has gone into recovery mode, and you need to use the recovery mode instructions in http://support.apple.com/kb/HT1808 to attach to a computer running iTunes. Summary of instructions:
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Trying to down the latest update to my iphone 4s but my phone is now frozen with a picture of a USB cable visible and an arrow pointing to itunes. This remain whether my phone is connected to itunes or not. Any help please?
Hi d_diotte,
Thanks for using Apple Support Communities. If you're unable to update your iPhone and keep seeing the "Connect to iTunes" image, this article has some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari -
Why cant I erase all content and settings? When I choose this option from the menu it takes me to a screen with a USB plug and an itunes logo and freezes there.
What happens when you connect the iPod to your computer and restore via iTunes? That is how you restore to factory settings.
iTunes: Backing up, updating, and restoring iOS software -
Screen has picture of plug and arrow pointing to iTunes icon
My iPod Touch 3rd generation would not sync with iTunes. I uninstalled iTunes in the order recommennded. I installed iTunes again. A message popedup saying something about installing QuickTime, so I did. Then a message popped up say something about installing to do with the iPod. IniTunes the top bar was swirlintg, and the download circle was going for the device. TheiPod screen got a picture of a a;;ple plug, an arrow abobe that, and th iTunes logo above that. The iPod screen is now stuck there no matter what I do.
Start here to get iTunes to see the iPod. When it does, restore the iPod via itunes.
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
or
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows -
the old version of itunes had a drop down box listing songs that did not sync newer version does not how can i see what songs did not sync, The box message on the screen says 19 items did not sync to your ipad, see itunes for more information. Where do I look??
Hello Tonchee
If you are seeing an Apple ID that is not yours, then you have purchased content on your iPad that is tied to that Apple ID. You would need to know that password or remove the content that is associated with that Apple ID.
Using your Apple ID for Apple services
http://support.apple.com/kb/ht4895
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
HT5457 my iphone 3G has frozen while updating it?
my iophone froze when I was updating it
Start by going through the following
http://support.apple.com/kb/TS3281 -
Now my iPhone is non-functional and only shows the chord pointing to the iTunes logo.
What do I do? I'm not sure what happened to make it lock or to get the "Recovery" message.
Please help...Either the iPhone has crashed in some way to cause it to corrupt badly enough to need restoring to work (either hardware issue or software corruption) or it has been connected while holding down the Home button.
Try resetting the handset (Hold Home & Power together for 15secs until Apple appears) and if it still goes back to recovery mode it means there's a major software issue or a hardware fault -
help!
Connect the iPod to your computer and then restore via iTunes on the computer. If iTunes does not see the iPod try:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows -
cannot get the screen to upload itunes, the only screen i get is the power cord with an arrow pointing towards itunes symbol
hi i didnt understand . if are telling like your phone has the symbol to connect itunes right ??
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Since migrating from Windows 7 to Windows 8 and upgrading to iTunes 11, the latter has frozen while syncing my devices, usually while at the “determining apps to sync” stage of the process. If I am attempting to download app updates before attempting to sync, the problem normally occurs at the first “installing app x” stage. In addition, the whole iTunes experience is extremely sluggish and will even freeze while searching for a track. Everything worked fine on Windows 7. So far, I have repaired the program several times and have checked for compatibility issues, but there is no Windows 8 option in the combo box, obtained after right-clicking the icon and selecting Properties/Compatibility. As a result, I am unable to sync my devices. If I uninstall iTunes before re-installing, will this affect my iTunes libraries? Does anyone have any suggestions?
After going by elimination to isolate if the problem was from (1) iTunes app, (2) my computer or (3) my old iPhone 4G, I figured out what my problem was.
1) First I deleted & reinstalled iTunes on my Windows PC without succes, my playlist did not changed on my iPhone.
2) I tested a successful #sync from the iMac at work.
So my conclusion is: The hard drive on my Windows PC is full and that is affecting iTunes SYNC functionalities.
So I'll do a back-up then run a "Clean Install" of my Windows OS, hoping that it will fix my SYNC problems. -
My iPad has frozen while trying to update apps. How do I fix it?
My ipad has frozen while I was updating some apps. How do I fix it?
http://support.apple.com/kb/HT1430
Try restarting. If it doesn't promopt you with the power bar to slide it off, then follow the reset directions also listed on that page.
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