My iphone4's battery went dead and when I put it on charge it asked for itunes. I dont have my macbook at the moment and I am worried I may loose content. Any suggestions how I can get into my phone?

Copy the iTunes folder from the disk to the Mac, and the iPhone backup to the right place on the Mac (Google for "iphone backup location"). Then when you restore you can reload the last backup.

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Elements 13 - a jpg file always opens in B & W raw and I cannot get it to open in colour. Same file open OK in colour in Elements 9. Any suggestions how I can get it to opens in colour in Elements 13?

Elements 13 - a jpg file always opens in B & W raw and I cannot get it to open in colour. Same file opens OK in colour in Elements 9. Any suggestions how I can get it to open in colour in Elements 13?

Thanks for your reply - I just open the file with "Open" in the File menu - all my own jpg files open fine in colour. This is someone else's photo given to me and it does not matter how I open it "Open", "Open in raw" or "Open with ..." it always opens in B & W raw in the raw dialogue box. In Elements 9, which I also have on my PC it opens fine as jpg in colour so I can edit it there, but I am just wondering why I am getting this problem in elements 13. If I open it in any other programme such as Windows Photo viewer or Office 2010 viewer it opens fine in colour.
Not sure what you mean by "basic settings" menu.
Thanks for the reply

TS1702 The apps which were due for update won't update when asked on our iPad and the apps remained blacked out. Does anyone have any suggestions how we can get the apps downloaded? We updated the device last week.

Our iPad 2 won't update e apps for some reason they just appear greyed out and won't complete. We have the latest software so can't understand why it won't update.
Any help would be appreciated.
Thanks

rtilghman wrote:
telling me to buy a new router is NOT a solution.
And why not? Apple is selling these things like BigMacs. They can't make enough of them. You've been suffering since May because you refuse to get a decent router.
Can you imagine if a company that makes a refrigerator told me that I needed to upgrade my electrical system to rectify a problem with their device? What kind of response IS that?!?!
What if the problem with their device is that it requires a new-fangled "grounded" outlet and your circa 1890 house doesn't have grounded outlets. Would you refuse to purchase a $ 25 adapter on principle?

Messages icon indicates that there is an unopened message but when i go into it the message is blank and no option to delete it. Any ideas how i can get rid of this and stop it from opening up in the blank message each time i open my messages?

The message icon on my iphone indicates that there is an unopened text message, but when i go into it, it just opens up a blank message, and there is no option to delete it. Any suggestions how i can get rid of this message, and prevent my phone from always opening up in the blank message whenever i go into my messages, rather than just opening as my inbox?
Many thanks

Hard restart.. While the phone is powered in, hold the power and home button. Hold them down and keep them held down. the phone will eventually shut itself off and reopen. keep held down till you see the appl elogo, then release. This will not delete anything off your phone, it will just force all apps to stop their current process. If you just turn the phone on and off, it will just pick up where it left off. Good luck

I'm unable to download iMovie/iphoto, as i didn't buy the mac brand new, it only gives me the 'accept' button when i try to download, i don't mind purchasing, it just doesn't give me the option. any ideas how i can get around this?

I recently purchased a second hand new macbook air, although it was second hand to me the previous owner had never actually turned it on. So i went through all the set up steps when switching it on for the first time.
My problem is that iPhoto and iMovie are not installed, and when i go to the app store the icons have an accept button, it then prompts me for my apple ID, obviously these a registered to the original owner, and says i need that ID in order to download them, or i'll have to purchase them.
I'm happy to purchase them, but it doesn't give me that option, every time i search for them in the app store they always come up with the accept option and no purchase option.
Any idea how i can get round this would be great fully appreciated.

I recently purchased a second hand new macbook air, although it was second hand to me the previous owner had never actually turned it on.
Something doesn't make sense here, though I'm not saying the previous owner is lying....
Time to send your serial # to iTS and let them see what's happening here.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

When I open a new tab I'd like it to open in my home page (my favourite search engine). Any suggestions how I can set this up, please?

When I open a new tab I'd like it to open in my home page (my favourite search engine). Any suggestions how I can set this up, please?

Found the answer in another thread discussing the same problem. Hit Ctrl and click the Home icon at the same time. Works great!

Having a problem with dates when I send my numbers doc to excel. dates are all out and that they have to cut and paste individual entries onto their spreadsheet. Any idea how I can prevent this

having a problem with dates when I send my numbers doc to excel. dates are all out and that they have to cut and paste individual entries onto their spreadsheet. Any idea how I can prevent this.
I'm using Lion on an MBP and Numbers is the latest version

May you give more details about what is wrong with your dates ?
M…oSoft products aren't allowed on my machines but I use LibreOffice which is a clone of Office.
When I export from Numbers to Excel and open the result with LibreOffice, the dates are correctly treated.
To be precise, dates after 01/01/1904 are correctly treated. dates before 01/01/1904 are exported as strings but, as it's flagged during the export process, it's not surprising.
Yvan KOENIG (VALLAURIS, France) mardi 3 janvier 2012
iMac 21”5, i7, 2.8 GHz, 12 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.2
My iDisk is : http://public.me.com/koenigyvan
Please : Search for questions similar to your own before submitting them to the community
For iWork's applications dedicated to iOS, go to :
https://discussions.apple.com/community/app_store/iwork_for_ios

TS3276 When I send an email no matter how small it now seems to take a much longer time than usual (by watching the gear wheel spinning). Anyone have any ideas how I can get my sending back to a much shorter time?

When I send an email no matter how small it now seems to take a much longer time than usual (by watching the gear wheel spinning). Anyone have any ideas how I can get my sending back to a much shorter time?

Have you burned Discs with other programs using this computer? Are you certain that you have a drive that will burn discs?

I am renewed my cc subscription yesterday, and it works fine on my main computer, But my Second computer is telling me I need to renew my subscription, But when I go to the Adobe applications manager, my subscription isn't showing. Any idea how I can acti

I renewed my cc subscription yesterday, and it works fine on my main computer, But my Second computer is telling me I need to renew my subscription, But when I go to the Adobe applications manager, my subscription isn't showing. Any idea how I can activate my subscription on a second computer?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I lost my iphone, got a new sim card and put it in my boyfriend's old iphone. When I synch it in itunes it will only synch with his stuff and not mine. Any ideas how I can get it to synch with my itunes??

I lost my iphone, got a new sim card and put it in my boyfriend's old iphone. When I synch it in itunes it will only synch with his stuff and not mine. Any ideas how I can get it to synch with my itunes??

Are you using a Mac? It sounds like you are using his computer to sync to. If this is the case, then it will sync to all of his stuff unless a new user is created with your personal stuff on it.
When you want to sync your iPhone to that computer, switch to your user first, and then everything will sync with your stuff. If he wants to hook up his iPhone to sync it, then he needs to switch back to his own username first.

HT1212 my ipad asks for a passcode but I never entered a passcode. this happened after the ipad battery went dead and i recharged.how do i get around the passocde prompt?

My ipad battery went dead and after recharging and booting up the ipad, it is asking for a passcode. however, no one remembers ever entering a passcode in to this ipad, isnce it used by everyone in the house. how do i get around this passocde prompt?

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

I backed up my phone before i went on vacation. I dropped my phone in a pool and now it doesn't work, is there any way that i can get the pictures that I took on vacation off of the phone?

I backed up my phone before i went on vacation. I dropped my phone in a pool and now it doesn't work, is there any way that i can get the pictures that I took on vacation off of the phone?

IF you had icloud backups and Camera Roll turned on in Settings on the wet phone, then you can restore that backup to an iOS device, but not a computer.
http://support.apple.com/kb/HT1766?viewlocale=en_US&locale=en_US
Once you get a replacement phone...
Go to Settings>General>Reset and tap Erase All Content and Settings. This will erase your device. Then you will go through the setup screens again as you did when your device was new, and when given the option, select Restore from iCloud Backup.
This link gives another overview of backup and restore:
http://support.apple.com/kb/HT4859?viewlocale=en_US&locale=en_US

I forgot my passcode any idea how i can get on to my device?

i have forgotten to link my iphone to itunes and i have forgotten my passcode any idea how i can get on to my device

If you cannot remember the passcode, you will need to Restore the device...
1) Connect to iTunes on the computer you usually Sync with and Restore...
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

I spilled water on my laptop and my "i", "j" and "k" letters don't work on my laptop. However my main problem is that my password contains an "i" so i am locked out of my computer. Any ideas how I can get around the password and login.

I spilled water on my laptop and my "i", "j" and "k" letters don't work on my laptop. However my main problem is that my password contains an "i" so i am locked out of my computer. Any ideas how I can get around the password and login. I tried the method where you go into single user mode and type in commands, however that method uses some of the letters that are not working on my laptop.

You didn't mention which version of OS X your running but there are password reset utilities provided OS X: Changing or resetting an account password (Snow Leopard and earlier) - Apple Support or OS X: Changing or resetting an account password - Apple Support
Alternately you can use an external keyboard to log in and change the password. Make a backup if you don't have one, it's likely that your problems aren't over. If that water continues to migrate downward and fries the logic board your macbook will be toast.

HI, I need to jre 1.6 update 26 on my mac system to make some aaplication work. However latest available is jre 1.6 update 29. Could you suggest how I can get jre 1.6 update 26? I tried downloading older version on java. COuldn't find it on your site.

HI, I need to jre 1.6 update 26 on my mac system to make some aaplication work. However latest available is jre 1.6 update 29. Could you suggest how I can get jre 1.6 update 26? I tried downloading older version on java. COuldn't find it on your site.

What are you missing?
I inherited this app and signing the third party jars is how it was setup, I was wondering the same thing too, why was it necessary to sign the third party jars?
The applet runs in either JRE 1.6.0_13 or JRE 1.6.0_27 depending on the other Java apps the user uses. JRE 1.6.0_13 does not have the mixed code security (so it is like is disable), but JRE 1.6.0_27 does have the mixed code security and the applet will not launch with mixed code security enable, so we have to disable it. With all the hacking going on in the last two years, is important to improve security; so this is a must.
Yes, I always clear up the cache.
Any idea on how to resolve this problem?

My iphone4's battery went dead and when I put it on charge it asked for itunes. I dont have my macbook at the moment and I am worried I may loose content. Any suggestions how I can get into my phone?

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