My iphone5 is stuck in recovery mode and keep getting error message 4014

Iphone5 stuck in recovery mode. Keep getting " could not be restored" message and error code 4014
Someone please help

Hello Nigel38,
Thank you for the details of the issue you are experiencing with your iPhone.  I recommend the following steps for error 4014:
Error 4000, 4005, 4013, 4014, and 4016
After you perform each step, try to restore your device.
Restart your computer.
Disconnect all your USB devices from your computer and connect to another USB port.
Use a different USB cable.
Uninstall third-party security software.
Try restoring using an alternate computer.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

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    Hello Nigel38,
    Thank you for the details of the issue you are experiencing with your iPhone.  I recommend the following steps for error 4014:
    Error 4000, 4005, 4013, 4014, and 4016
    After you perform each step, try to restore your device.
    Restart your computer.
    Disconnect all your USB devices from your computer and connect to another USB port.
    Use a different USB cable.
    Uninstall third-party security software.
    Try restoring using an alternate computer.
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

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    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
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    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
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