My iPod 160 GB Classic won't sync at all

Alright, so I got this iPod at Christmas. It randomly started to erase my music, and then it wouldn't register on my computer whatsoever. I've gone to the Apple store itself, asking the manager for some help. They told me they were too "busy" to deal with me- and that I should just contact the Support Groups on line on iTunes. So here I am. Her only advice was to try erasing iTunes on my computer and reapplying it to my computer- and I just tried that, but it hasn't worked. Another thing my iTunes is saying is that there are two files on my computer for this device? The exact wording is- "The iPod "Laura's Ipo" cannot be synced. A duplicate file name was specified." What does that even mean?! I'm really sick and tired of running into dead ends and nothing working for me- I loved this iPod before it crashed on me... Can someone please help? I don't know how much more of this I can take...

I'm having the same issue. Old ipod 160 gig worked for years; it crashed. I bought a new "used" ipod. It starts reading all my music and syncs a few songs then crashes. I get the same screen you do about duplicate, etc. Very frustrating. I'm downloaded the new iTunes (not impressed). I've tried unchecking most of my music to see if that would help but it didn't. Any suggestions? Thanks

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