My iPod 3g said it had no songs, the wifi was greyed out, my videos wouldnt work,bluetooth wouldnt work, and apps crashed
So i'm travelling in Vietnam. Staying at this hotel, my ipod suddenly stopped being able to search for wifi, and constantly had the 'circle' indicating loading.. however my music and apps were still intact. However, i restarted my ipod, and when i turned it back on it said had no songs and no videos when i loaded Music, and when i tried using apps they showed the initial default screen of the app and then crashed. i tried connecting it to itunes, but itunes said it could not read the ipod, so it suggested i restore it. i googled solutions but none of them worked, and my music for itunes is scattered in my laptop and my computer back home. not being able to find solutions, i restored my ipod, and so now all my music is gone. i have to say im extremely disappointed with Apple for not giving solutions that work. im sure countless other people have this problem ( from what i read on forums, they do) . anyone had this problem and actually fixed it without restoring? i'd like to know for the future. thank you.
Here is Apples' troubleshooting for grayed out wifi. Frequently however, it does not solve the problem and an appointment at the Genus Bar of a an Apple store is in order.
Similar Messages
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About three days ago my ipod said i needed to sync and so i did . when i did it stop working and the wifi is grey out and says no wifi . Ive tried rebooting it , reseting , restarting but nothing seems to work . Can anybody help me ? Please !
Hello Philly,
I believe that when you reset your ipod(command given from the computer, right?) touch WHILE the ipod was updating, It cleared the system in the middle of writing files, thus corrupting(equivalent of cutting of in the middle of a sentence) the basic running system.
I suggest you go to an apple store and ask for a technical diagonosis in person. they may offer to help if the problem is fixable. If your ipod is still under warrenty, i would guess it would be free/low cost.
~Remember, I am just giving an educated guess on limited information -
I would like to sync ITUNES to my IPOD. When I click on devices the sync is greyed out. can anyone help. I am running Windows 8
You need to select your iPod in iTunes. The command (from the menu bar?) is disabled because you have not selected a device for which the command is applicable.
The latest iTunes may hide the sidebar. To show the sidebar, from the menu bar, under View, select Show Sidebar. In the sidebar, find and select the iPod under DEVICES.
Once the iPod is selected, you can select the Sync command under File -> Devices in the menu bar. You can also just click the Sync button at the bottom left corner of the iTunes window (when the iPod is selected). -
I am having problems installing new software for my ipod
I keep getting a message that the network has timed out.
I have tried two different computers and networks what else can I do?Try temporarily disabling your firewall and anti virus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/ -
i have an iphone 4s. Recently the wifi settings greyed out when i was using ios 7.0.4. When i connected it to itunes, it showed that update your iphone. At an apple forum they said that updating will solve this problem. I just updated it to 8.0.2 but still wifi is greyed out. In settings>general>about, there is an option of wifi address which shows N/A. What is the problem? Is is the hardware? Kindly guide me.
There are many threads on this forum about this issue. Do a forum search for "wi-fi greyed out" and see if any of the solutions therein will work for you. Best of luck.
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after ios 5 the ipod that changed to music shows all my songs but they are greyed out and will not play
did uncheck all music and resynced afterwards. Got all my music back on the phone. Next morning, the phone had greyed out 1/3 of the songs all by itself. Seems to have something to do with syncing over wifi. No solution yet other than resyncing all my playlists one by one,
Combined with a battery that drained 5% every 5 minute before I reset the network settings, I am not impressed with Apple's premature launch of their new os. This is what beta testing is for, folks. The iPhone should be done with the growing pains. Shame.
(iPhone4 upgraded to ios5) -
i had 200 song the i have bought and now i only have 4 purchased songs where did they go and why dd this happen i didnt spend all this money for them to disappear.
sorry to hear that. You can try redownloading them from iTunes in the Cloud or from your purchased page:
Downloading past purchases from the iTunes Store, App Store, and ...
support.apple.com/kb/ht2519
This article may also help you locate them:
iTunes: Finding lost media downloads
http://support.apple.com/kb/TS1408 -
So last night before i went to bed my iphone 4 was charging and it was at 6%.the next morning i woke up the phone said it had still been charging but was still at 6%. so i took it off and it died.now it wont come on.it keeps saying the charging sign. i tried rebooting and the charging sign just shows up. how can i fix it?
sounds like a hardware issue with the battery
1. you can try different chargers if you have any
2. while plugged in, Hold the Home+Power at the same time for about 20 secs, if the apple comes up then release both buttons
3.if that doesn't work you may have to go into Apple store -
My ipod touch 2nd generation 8gb wont turn on, i was on my way to my next class at school and it just randomly shut off, its been off ever sense and i don't know whats wrong, it had a good charge and i don't know what to do please help me.
Try here:
iOS: Not responding or does not turn on -
I cannot turn my wifi on. The button is greyed out. This problem started after I update my software. First tech I spoke to said it was my problem because I chose to update the software and since I was out of warrenty, I would have to pay $19.99 for service agreement before anyone would talk to me. The next tech admitted this had happened to ssomeone else and stated it was a problem with my phone triggered by the software update, and because I was 57 days out of warrently, it would cost me $199 for replacement phone. So basically, anyone that chooses to upgrade their software, risk messing up their access to wifi and have to pay the developer of the software to fix the problem, their program caused. Does anyone have a clue how to fix this. Why wasn't I informed of the risks that could occur if I updated my device. I hNave reset, restored my device with no change. I have even reset to original with all my data deleted. Now what??
You are correct. This is a very bad hardware error of the WiFi Chip on the Logic Board. The Chip malfunctioned or was previously damaged, but the initialization error was not detected until you Update/Restore the iPhone recently. The Problem was there, just not detected yet. The repair or replacement of the WiFi Chip is very difficult. Because Apple does not repair iPhone 4S, they only replace iPhone 4S, it costs $199.
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I cannot turn my wifi on. The button is greyed out. This problem started after I update my software. First tech I spoke to said it was my problem because I chose to update the software and since I was out of warrenty, I would have to pay $19.99 for service agreement before anyone would talk to me. The next tech admitted this had happened to ssomeone else and stated it was a problem with my phone triggered by the software update, and because I was 57 days out of warrently, it would cost me $199 for replacement phone. So basically, anyone that chooses to upgrade their software, risk messing up their access to wifi and have to pay the developer of the software to fix the problem, their program caused. Does anyone have a clue how to fix this. Why wasn't I informed of the risks that could occur if I updated my device.
FYI, this is a user to user technical support forum.
No one from Apple monitors, reads, or responds here.
Try the following:
Settings > General > Reset > Reset Network settings
If the Wi-Fi is still not working, basic troubleshooting from the Users Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
The vast majority of users upgrade with absolutely no issues. -
First i had also the problem that the iphone didnt sync wreless, but after a reboot, it was fixed. Still the music stayes greyed out, and this is not a very nig problem, but: it has to work (it is brand new) + if i want listen to my music trough the itunes of a friend, it is a problem...
i already did read the other 'greyed out songs posts', and tryed the solutions..
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I have done all of the steps that Apple have said to do, including completely restarting my phone and registering it as a new one, but still my wifi is greyed out, can anyone help me?
http://support.apple.com/kb/ht5621
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Dear Mr./Mrs.,
I had an iPhone 4 , then I bought iPhone 5s , I faced a problem when I started installing any new application other than I already had on my iCloud , I was asked to enter my password of my apple account and I entered it correctly , then I was asked to answer two questions , but I forgot the answers !! I click on forgot the answers , they send me check your email , I check my email and they send me the password that I have already entered not the answers of the questions ! How can this problem be solved ?! Hope to take my message into consideration.
Yours sincerely,
Hesham.Welcome to the user to User Technical Support Forum provided by Apple.
For your issue...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
My iPod touch 4g has stopped connecting to the wifi yet all my other devices are fine?
My iPod 4g hasn't been connecting to the wifi here since last night. It gets up to the point where the little wifi sign next to the server name becomes blue but then the tick never comes up next to the name to verify the connection. I have tried restarting my iPod multiple times, resetting network settings, turning wifi on and off and turning iPod on and off but nothing seems to be working... Anyone got any ideas as to why this might be happening and how to resolve it?
Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
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