My ipod 4 apps will not open i try to update and i get cannot connect to itunes store
My ipod 4 apps wil not open. They blink on then off real fast. I try to update but get the message "cannot connect to itunes store"> New apps work. I recently upgraded to windows 7, but our other ipod works fine. I recently deleted some songs and apps and since then have had this problem. i've tried all the suggestions I can find on appe support, nothing works
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
Similar Messages
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25 apps on my wife's phone need updating and now it "Cannot connect to iTunes Store" only when i try to update them for her. I can access the iTunes store for all other options but not to update. How can I get her updated?
Try quitting the App Store:
Tap the home button to get to the home screen. Then double tap the home button, and hold your finger over the App Store icon. Tap the red when it appears. Tap the home button again to return to the home screen.
Try resetting:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost. -
Hi - while attempting to update apps from the "App Store" the message "Cannot connect to the iTunes Store" but am not asked for a password or user id BUT I have no problem connecting to the iTunes store directly.
Thoughts?
Thanks....
MikeSee these previous discussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
My Pages App will not open after I recently updated it. I'm afraid to lose all my docs if I delete the App and re-install.
First of all - you are running the proper iOS in order to use the latest version of Pages - correct? You need iOS 6 now.
If so ....See if this helps. Maybe Pages will open after you try this.
Quit the Pages app completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Or ..... Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
If that didn't help backup and send your files into iTunes with file sharing.
You could lose all of your files if you delete and reinstall the app. That is precisely why you should backup your iPad and send your files into iTunes using files sharing on the iPad. Do you backup or use file sharing?
Backup your iPad, send the files from the iPad into iTunes using file sharing and then delete the app and reinstall it.
Start here ..... How to backup and restore from a backup
http://support.apple.com/kb/HT1766
iOS: About file sharing.
http://support.apple.com/kb/HT4094 -
I've downloaded the app clash of clans and I want to purchase an item on the game but when I go to purchase it something pops up and says I cannot connect to iTunes Store. Having said that I have a valid credit card entered into my iCloud account.
toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Can no longer download apps, constantly get "cannot connect to iTunes Store"
Can no longer download apps, constantly get "cannot connect to iTunes Store"
Can connect to iTunes, Safari, Google et etc. No issue with our wifi/network, we also have another iPad which fas no problem downloading apps.Try syncing your iPad with your computer, that way it can update its version of iTunes.
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I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
When updating my apps on the iphone through the App Store I keep getting "Cannot connect to iTunes store". Any suggestions?
100% solved the problem; thanks for the help friendo!
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Why am I getting 'cannot connect to iTunes store' message when going to App Store?
I recently purchased a refurbished iPad 1 (iOS 5.0) from the Apple Store. I've downloaded one free app from the App Store. But today when I returned to the App Store, the following message displayed: Cannot connect to iTunes store.
I have an Apple ID which I can see via Settings. The software is up-to-date (checked software update). I can access the App Store via my iPod Touch.
Any words of wisdom? Thanks in advance.iPad 1 (iOS 5.0)
Tap Settings > Store
Make sure Apps is switched on under Automatic Downloads.
If you download an app on one device it should automatically sync to the other providing they are both running iOS 5. -
when i try to update an app a box pops up and says "cannot connect to itunes store" what am i doing wrong?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
my brothers iPod touch will not open up app store apps. we have tried to reset the iPod, but the apps still not open. it looks like the apps are trying to open, but something is stopping them form doing that. what can we do????
- Download/install a new app
- iOS: Troubleshooting applications purchased from the App Store -
Attempting to update apps get "Cannot connect to iTunes Store" Need help. iPhone 3GS
Get error "Can not connect to iTunes store" when attempting to update apps on 3GS iPhone.
Hi Marcello10,
Thanks for visiting Apple Support Communities.
If you see an error message when you try to update apps, the troubleshooting steps in this article can help:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best Regards,
Jeremy -
When trying to download an app I get cannot connect with iTunes store
When trying to download an app I get a message (can not connect to iTunes store) any ideas?
There are a number of threads from other people reporting the same iTunes connection issue, it looks like there might be a problem at Apple's end - but you could try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works, but it probably won't until Apple's fixed it
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IPod Touch apps will not open (through no fault of my own)
I'm really starting to get frustrated. I just got my new iPod Touch 2 days ago. I loved it. However, today I tried opening several of my apps but they won't open.
1. I tried connecting the iPod back to iTunes to see if they just didn't synchronize correctly... didn't work.
2. I tried to reset all settings in the settings menu... didn't work.
3. Tried resetting the iPod by holding the sleep and home keys... didn't work.
The last option is to delete all the apps and download them again, which I don't want to do. I feel like of I have to download them again after 2 days, then how many more times will this happen? (Understand what I mean?)
The music and video playback is fine, but if this was all I wanted, I would have saved $150 and bought an iPod Classic.
I'm sure this problem has a reasonable solution that doesn't involve deleting or re-installing anything. I'm just hoping that one of you know what that solution is.
Hope you can help me.
Thank you for your time.It could be that you are trying to run apps that require version 3 software, and although you've only just bought your Touch, there are several posts on the forum which suggest that they are still being shipped with version 2.
To find out which version your Touch is running, go from the (Touch's) *Main Menu* to Settings/General/About and look at the version number towards the bottom of that list. If it's version 3, then there's a different problem, but if it's version 2 (or 2.2.1), read on.
Go to the *iTunes Store/apps* section and look up the apps that don't work. (Once in the store, you can type the app name into the *Search iTunes Store* box at the top right.) Towards the bottom of the screen, on the right hand side is the heading REQUIREMENTS and under here is says *Compatible with ...* & also *Requires iPhone OS ??? or later.*
Many apps only require 2.2.1, but if obviously, if you have one that requires version 3 and your Touch is only on version 2.2.1, that's likely to be the problem. (A less likely problem is the *Compatible with ...* An app that is only compatible with the iPhone, but not with the Touch is usually because the app makes use of the phone parts of the iPhone which are not on the Touch.)
So, is it the version number? If so, the solution is to upgrade your Touch to version 3. The bad news is that you have to pay for it. It's approximately 10US$ or £5.99 here in the UK. (I know what you're going to say, "why am I paying again when I've only just bought it?" The Apple view is that version 3 is a major upgrade to the operating system that offers new features and is not part of "maintaining" the existing OS. I cannot answer why new Apple are shipping new Touch's with the old OS - because I don't know, sorry.)
If you do require the new OS, I recommend that grit your teeth and buy it. To do this, connect your Touch to your iTunes and look (in iTunes) on the Summary pane. Somewhere at the top of the pane will be information about whether your Touch is "up to date" and you should be able to see the option to upgrade.
Phil -
I have tried to correct error message by updating iPad, iTunes and security but still get same message "cannot connect to iTunes store?
it only happens for previous purchases - if you have a computer you can try to download your purchase history there and then just sync them to your device - http://support.apple.com/kb/ht2519 - http://support.apple.com/kb/ht1386.
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