My Ipod 5 wont play purchased or downloaded music

Recently bought my daughter the new Ipod touch 5 and it wont play her downloaded or purchased music. When you go to play it just loops back to main music screen. Anyone else having this problem or know of a fix.

First I would try:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings      
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:                                 
iOS: How to back up           
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar          

Similar Messages

  • Help! ipod wont play purchased songs!

    my ipod has decided not to play all my purchased songs that i downloaded off itunes!instead it just skips past them! not v happy as theres a lot! can anyone help me pretty please? x

    See these links:
    Songs That Skip On iPod
    iPod Does Not Play Content from iTunes Music Store
    I hope this helps!

  • Ipod wont play purchased i-tune songs

    Recently updated my ipod to the latest version and the ipod will not now play or download the songs which were purchased from the itune store. Can anyone help sort this problem as it is a little frustrating.
    ipod nano   Windows XP  

    Try this. It's worked for some.
    Enable the iPod for disk use. See How to enable disk use.
    Go to "my computer" and from the tools menu/folder options/view tab, enable "show hidden files and folders" in the advanced settings pane. Open the iPod in "my computer". Look for a file called "iEKinfo". Is it there? If so, make a copy of this file and save it somewhere easy to find (the desktop for instance). Do this also with the "iTunes DB" file. Don't worry if you can't see these files.
    Create a new administrator account. Log out of the current account and log in to the new one. Then restore the iPod to factory settings.
    Open iTunes, connect the iPod and set the transfer preferences to manual transfer. Then download the free single of the week from the iTunes Music Store. Verify that song plays in iTunes.
    Now, drag this song only to the iPod, and eject the iPod from iTunes and disconnect it from the computer.
    Does the song play on the iPod ok? If so, log out of the new user account and log back in to your normal one (the one you have issues with) and reconnect the iPod to the computer. Keep manual transfer selected for the moment. Drag some of the older purchased music (the ones that wouldn't play before) to the iPod.
    Eject the iPod and disconnect it. Do those songs now play ok?
    If not, first try this step.
    Delete the SC Info.sidb file. Open iTunes again.
    Now transfer some of the affected music to the iPod again. Does it play ok?

  • I accidentally uploaded songs from cds to the wrong itunes library. i would like to move those songs to my regular itunes library that i use to purchase and download music, since my ipod cant sync to both libraries. how can i do this? please advise. thank

    i accidentally uploaded songs from cds to the wrong itunes library. i would like to move those songs to the regular itunes library that i use to purchase and download music, since my ipod cant sync to both libraries. how can i do this? please advise? thank you.

    See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
    https://discussions.apple.com/thread/2452022?start=0&tstart=0
    B-rock

  • My ipod wont play music solely through the ear phones it will only play through the main speaker and quietly through earphones. Is this fixable??

    My ipod wont play music solely through ear phones it will only play through the main speaker and the earphones together. Is this able to be fixed??

    I am also experiencing some problems with the new software version, I bought the Belkin TuneBase for my car 25 days ago it had been working fine since I upgraded my Ipod 2 days ago, you know that sometimes if you don't get good reception you can change to a diferent preseted station on this Belkin Transmitter but since this Ipod upgrade I can't change to a diferent station and also i can't disconect it like before because before it said you were ok to disconect and I'm afraid to return because perhaps afterall is a software problem.

  • My ipod wont play music. it runs slow and will not unlock itself past the home screen since updating to ios5. and i dont know what to do. please help.

    Please help me! my ipod wont play music or unlock itself. i updated to ios5 thinking this would fix it and it wont work still. it is now locked at the lock screen and the little slider bar thing wont slide over. its stuck. and i dont have an apple protection plan because i bought this ipod touch off of a friend 8 months ago. i really dont want to have to spend 300 dollars for a new ipod touch. please help.

    I also live an hr away from the Apple store, so its not the best thing to go there just to ask a question and find out what to do

  • My ipod wont play music on my ihome and I know it is not the ihome because I put my brothers ipod on it and it worked I dont know what is going on please help me

    my ipod wont play music on my ihome and I know it is not the ihome because I put my brothers ipod on it and it worked I dont know what is going on please help me

    Reset the device:
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    If that doesn't help, tap Settings > General > Reset > Reset All Settings

  • I just bout music but my ipod wont play it

    i just bout music on itunes and it down loaded but my ipod wont play it

    What happens when you try to play it?
    Does it play in iTunes on the computer?

  • HT4623 I updated to 7.0 and now my ipod wont play in my car stero. I have reset, bought an itunes song and reset again but nothing is working. Pandora wont play. I can hear it on my phone when I unplug but not anything thru the stero except static. Help!

    I updated to 7.0 and now my ipod wont play in my car stero. I have reset, bought an itunes song and reset again but nothing is working. Pandora wont play. I can hear it very slightly in my speakers if I turn up the speakers but it is so faint. It plays thru its own speakers and my radio plays thru my speakers in my car so my its not my speakers.Help! Thank you!

    Hi Novagurl2369!
    I have an article for you that can provide some helpful troubleshooting steps to address your issue:
    No sound through stereo headset1
    Inspect the headset jack for debris and clean if necessary.
    Connect the headset and make sure the connector is pushed in all the way.
    Check the volume setting. Adjust the volume by pressing the volume up and down button on the left side of the iPhone.
    If you are trying to listen to music and cannot hear any audio, make sure that the music on iPhone is not paused. Try squeezing the headset microphone to resume playback. Additionally, from the Home screen you can choose iPod > Now Playing, then tap Play.
    Make sure the latest version of iTunes is installed on the computer that you are syncing the iPhone with (songs purchased from the iTunes Store using earlier versions of iTunes won't play).
    Try another Apple headset (some third-party headsets require an adapter to be used with original iPhone).
    Try a different song or video.
    Check to see if the iPhone alert sounds or other iPhone sound effects exhibit the same audio issues.
    Disconnect the headset from the iPhone and see if sound comes from the built-in speaker.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • WONT PLAY PURCHASED TUNES?? (Product Red)

    Ipod nano wont play purchased tunes? Shows them on screen but skips past them
    Please help?
    Laura

    See: iPod does not play content purchased from the iTMS.

  • New songs synced to my ipod wont play, the songs play fine on itunes and appear on ipod but wont play..any help appreciated

    New songs synced to my ipod wont play, the songs play fine on itunes and appear on ipod but wont play..any help appreciated

    So, if you select one of these songs on the iPods screen, and try to play it, what happens?  The iPod does nothing?  It skips to the next song?
    It's possible you will have to do a Restore on the iPod, if there is data corruption on the iPod causing this problem.  The Restore erases the iPod, and removes any corruption.
    NOTE:  There may be a hardware problem, such as the iPod's hard drive becoming unreliable, that is causing this problem and data issues.  It may continue to operate as long as its data stays mostly unchanged, but if you do a Restore to update the hard drive's data in a major way, it is possible that the Restore will fail and leave the iPod non-operable.

  • Help please...U2 Ipod  wont play when selected

    my u2 ipod wont play certain sonds, its not on shuffle and i click certain songsand i can see it going past the one i want on its own and it starts playing a totally different one, Ex: i selected Back Then and it played Bang Out
    help i need help my ipod is only one year old

    If your iPod is still in warranty you may get it fixed by going to:
    http://depot.info.apple.com/ipod/
    and filling in the form there to get it sent off.
    J.

  • Cannot play purchased movies or music videos on ATV3 via AirPlay

    Music, photos, and mirroring work fine.  When I try to play purchased movies and music videos from iTunes, I get "Operation could not be completed -3".  Everything is updated to the latest iOS.  The router is a Belkin N450DB wireless on factory settings.  This location also does not have internet, just the home wi-fi network.  I have even plugged the ATV into the router via ethernet and still no video.  I have tried and gotten the same results with iPhone 4s, iPad 3, PC laptop with iTunes with same Apple ID as ATV. 
    If it makes a difference, I setup, updated, and added my Apple ID to the ATV from a different location with internet, but moved it after I thought it had been set up.  Thanks in advance for any tips, I am clueless!!

    Hi there Upchucknit,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Troubleshooting AirPlay and AirPlay Mirroring
    http://support.apple.com/kb/ts4215
    -Griff W. 

  • Can't purchase or download music

    I am signed in and can't purchase or download music on iTunes.

    Apple ID security issues -
    Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.
    1. Go to www.apple.com/support
    2. Choose Contact Support and click Contact Us
    3. Choose Other Apple ID Topics and choose the appropriate topic for your issue
    4. Follow the onscreen instructions

  • I have a 2nd generation ipod nano.  Will it download music from itunes v.12.1.1?

    I have a 2nd generation ipod nano.  Will it download music from itunes v.12.1.1?

    Yes, unless a problem occurs.
    (123220)

Maybe you are looking for

  • OS Command feature in FTP receiver

    HI Experts, This is regarding the Command line feature available in FTP channels. Scenario : File to File 1. Is it possible to create a copy of the output file onto another directory in the target FTP server using this feature? Or is this not possibl

  • Sent boxes in Gmail and in Mail are not the same

    Hi, I am using Gmail and Mail in OS X lion.  When I send a message through Gmail (on Firefox), the message is not in the sent box in Mail. The sent box in Mail keeps messages sent through only Mail. Is there any way to "synchronize" sent boxes in Gma

  • How can I browse my safari browser history going back more than a month?

    I'm looking to,see howmimcan search farther back in my bob browser...I know,I ordered something on line and I can't find it anywhere? My history only goes,back,a,week, and I get back,further to,see,what,happened?

  • CS5 issues in Liquify

    Sorry if I have this in the wrong place but this forum is really confusing not like any other I have ever used in the 20+ years of using a PC. Regardless here is my question, and feel free to move this post to the correct area if your an admin. my sy

  • How to create NC data by using API?

    Hi, all I want to log NC by using API.  but can't complet succsessful . please help me check the following source code. thanks. NCProductionServiceInterface ncPSI = Services.getService("com.sap.me.nonconformance", "NCProductionService"); CreateNCRequ