My ipod 5th gen is not being recognised by any PC

I have tried connecting to 3 different PCs with several different original cables. I have tried disk mode, reinstalling itunes, resetting ipod, restarting the apple services - every suggestion I have been able to find. When connected it charges but no message appears on the ipod screen. Haven't been able to restore the ipod as it is never recognised. It plays music normally and was connecting normally up until last week. It hasn't ben exposed to water or dropped etc (to my knowledge).
Any suggestions?

Start with these articles and see if that gets you anywhere...
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iPod shows up in Windows but not in iTunes
http://support.apple.com/kb/TS1363
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Also this interesting post by a user here for a work around when an iPod is in the "recovery mode" looping state...
http://discussions.apple.com/thread.jspa?threadID=1679535&tstart=0
good luck,
Patrick

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My ipod 5th gen is not being recognised my windows or itunes

My ipod was fine working on windows vista, but i recently bought a brand new computer, operating system windows 7 premium 64bit. Tried most things, resetting ipod or using disk mode has no effect either.
Plugging my ipod in never got detected, not even as a storage device. So after installing the latest itunes software (itunes for windows 64bit) it still would not be detected by both windows in my computer and itunes.
in device manager though under disk drives it shows "apple ipod usb device".
under storage volumes it shows "unknown device"
and under USB controllers it shows "Apple mobile device USB driver"
I searched the internet before coming here, all i could find was uninstall every single bit of apple software, unplug the ipod then reinstall itunes etc, i tried all this but had bo success.
Obviously the ipod is fine as it works in my old pc and charges in this new one.
Thanks to all who can offer advice.
Message was edited by: xuiton

Start with these articles and see if that gets you anywhere...
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iPod shows up in Windows but not in iTunes
http://support.apple.com/kb/TS1363
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Also this interesting post by a user here for a work around when an iPod is in the "recovery mode" looping state...
http://discussions.apple.com/thread.jspa?threadID=1679535&tstart=0
good luck,
Patrick

My iPod dispalys this message: "Connect to a computer. Use iTunes to restore." When I connect to a computer, iTunes doesn't recognise it. The iPod 5th Gen does not work at all. How do I fix my iPod without losing any data?

My iPod dispalys this message:
"Connect to a computer. Use iTunes to restore." When I connect to a computer, iTunes doesn't recognise it. The iPod 5th Gen does not work at all. How do I fix my iPod without losing any data?
I have seen the Apple webpage suggesting the "five R's" (including restore). Before doing anything, I want to be sure that restoring or any other action is not going to delete or risk my data.
I would be very grateful if anyone can suggest a fix for this problem, in a way that will not risk my data.
Thanks in advance!

Did you try a hard reset with the iPod still connected to your PC? Have you tried multiple USB ports, preferably high powered USB 2.0 ports?
To do a hard reset, first make sure the hold switch is in the Off position, then press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
Have you also worked through each and every single troubleshooting suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

My iPod 5th gen is not turning on after iOS 8 update!

My iPod 5th gen is not turning on after iOS 8 update! Before this all happened, I noticed that my apps crashed unexpectedly, it was laggy, and it decides to reset on its own at times. I CAN'T charge or plug it into my computer. Also, my home button is sunk in but my sleep/wake button at the top is most definitely not. I know my iPod was not running out of battery and I did not even power it off. I am very disappointed but I really need it to turn on =/

Try:
- iOS: Not responding or does not turn on
Ignore the reset and when it says place the iPod in recovery mode
Place the iPod in recovery mode using one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iPod 5th gen will not completely turn on it shows the apple symbol then shuts off I have restarted it and tried to plug it into my computer but cannot find it to restart it

My iPod 5th gen will not completely turn on it shows the apple symbol then shuts off I have restarted it and tried to plug it into my computer but cannot find it to restart it
Its been like this for awhile and I can not fix it

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My Ipod 7th gen is not being recognized by itunes and Windows 8.1.

Hello. My ipod 7th gen is not being recognized by itunes and Windows 8.1. When I connect my ipod to my computer, itunes will open automatically and a message bar below will appear:
I have followed all the instruction in the support and itunes still unable to deted my ipod. The funny thing is, if i uninstall itunes, Windows 8.1. will detect my ipod but when itunes is installed, both itunes and windows 8.1. cannot detect my ipod. Thank you in advance for all your help.

the message box says like this:
An ipod has been detected but could not be identified properly. Please disconnect and reconnect ipod, then try again. If the problem persists, unisntall itunes then install itunes again.

My ipod touch 4g is not being recognised on my new toshiba laptop. The ipod touch starts charging then stops. This keeps continuing. Please help.

my ipod touch 4g is not being recognised on my new toshiba laptop or itunes. Its not being shown on my computer and its not shown as 'unspecified' in the 'devices window'. The ipod touch starts charging then stops this keeps continuing like a ongoing circle. Please help.
I have tried on my family members laptop and its seems to be picking up. So the ipod or the usb wire is not the issue.
I have tried everything from reinstalling itunes and updating windows.
I have tried the diagnostics test and its still says the ipod cannot be found.

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

6th gen ipod nano serial number not being recognised by support

I have just tried to register my 6th gen ipod nano on Apple's website and I get a message that says the number is not recognised, recheck and try again. At first used number from nano box, then tried again after connecting nano to computer (same number appears of course) but still not being recognised. The fact that the serial number is not being recognised is not helpful when you need help from support as they also require this information before they will contact you. Why is my nano's serial number not being recognised? More to the point, how do I get apple to recognise it?

Are you sure aren't mistaking I's for 1's or O's of 0s?
If you head to Settings - General -> About, does it list the same serial # there?
B-rock

IPod 5th Gen will not reset to factory defaults - "Device is Busy"

I am trying to fix an iPod 5th gen. So far I have gotten iTunes to recognize it, but it needs to be restored to factory defaults. I try reseting it and I get an error message saying that the "device is busy" and it fails restoring. Any idea on how to fix this? I get the same error on three computers, so it isn't my Mac.

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

Ipod nano 3g is not being recognised by my laptop(running win XP sp2) nor it is getting charged by an AC adapter

My i pod nano is not being recognised by the computer(XP SP2) nor it is getting charged by an AC adapter..iTunes does not recognise it.
Used all the troubleshooting tips and enabled disc use too..all these efforts were in vain....Need some quick tips!

Big Big thank you to Varun at Apple Service & Support e-mailed me the following article and after following the instructions, I'm up and running. Thank you ......
Link: http://www.info.apple.com/kbnum/n305136
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date

IPod 5th gen will not play (clock stuck at 0:00)

So I've seen similar postings here about this. My 30GB 5th gen iPod just started acting up by not playing any song at all -- the song timer stays stuck at 0:00.
First I've reset the iPod -- doesn't play afterwards.
Then I restored the iPod -- still doesn't work.
I tried playing with earphones plugged in -- nope.
How about through the iPod dock connector? -- nope.
However, I can tell the HD drive inside is OK -- I can sync the iPod, erase and add songs, and even play songs within iTunes from the iPod.
Has my iPod gone or is there a way to salvage the situation? I use my iPod every day! Any guidance would be much appreciated!

First, to Athena53, these forums are user to user forums and besides Apple employees who monitor the forums for content, they generally do not answer questions here.
Second, my own experience with the counter stuck at 0:00 is there is a bug in the 5th generation iPod firmware where when you wake up the iPod, plug in the headphones, then try to play something, it will often get stuck at 0:00. A reset of the iPod gets it out of that state.
The work around is that the problem is plugging in the headphones first. Instead I start the iPod playing, THEN plug in the headphones and I never get the problem. And I have verified that it always occurs when the headphones are plugged in first then hitting play after the iPod wakes up.
Regards,
Patrick

Ipod 5th Gen will not sync movies from Itunes...

I've had this Ipod for a couple of years now and the only way I've been able to put movies on is through a few programs that I've downloaded. I've bought a few movies off of the Itunes store and every time I put it on the iPod, the iPod freezes up, and then sometimes my iPod loses all of it's content. The iPod and iTunes are both up-to-date, is this just an issue with the 5th gens?

Are these HD movies? iPods can only handle SD movies.
Some store downloads include both versions. They will show HD-SD next to them. If so, right-click > Version and make sure SD is checked.
if it just shows HD, you should be able to use the Advanced menu to create an iPod or iPhone version.

My iPod 5th gen is not showing up in iTunes

My iPod touch 5th generation is not showing up in my iTunes and I do not know what to do.

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?

IPod 5th Gen will not recognize the fact that it actually has music on it

This question has been asked before, but not answered. With that in mind, I will ask you this: Though my iPod does definitely have 18 gigs of music on it, as I can see them when I choose to view it as a portable media device, or whatever, and search manually through windows explorer, it will not recognize the music in either iTunes or on my iPod. I have not restored my iPod because that would be a pain. I have had it for no more than two weeks and this occurrence has made me very upset. It happened when I was working on a playlist. There was a beep sound as if it had ejected and then the black and white screen with the apple came on as if it had been reset. Subsequently, all music disappeared from the iTunes sub menu of my iPod. Furthermore, even though in the "about" on my iPod it says there is music there, I can not see it. When that happened there was a windows message saying that there was a corrupted file and that I should use the "chkdisc" feature. I did that, and nothing was fixed. Please help. Costumer DISSATISFACTION!!!
iPod 5th Generation Windows XP
Windows XP

Welcome to Apple Discussions!
We are customers too. Sorry if Apple is not SATISFYING you, but we are not Apple.
If you want to try to "repair" your iPod to get the music to show back up...
http://www.yamipod.com/main/modules/docs/help/corruptedipod.php
But again, it would be better to restore. Also, 3rd party software does not always work flawlessly.
To fix the error that came up, along with getting your music to show back up properly (without the risks of 3rd party software), you need to restore your iPod. If all of your music is on your computer/in iTunes, you won't loose any of it.
See this for more info...
iPod: What to do if Windows displays an "itunes.exe - Corrupt File" message
And if the problem persists...
Da Gopha: What to do if Windows displays an "iTunes.exe - Corrupt File" message
If the iPod was just not showing you the songs even though they are there, the first option would be better. However, since you are getting the chkdsk error, you should/need to restore your iPod.
btabz

Ipod not being recognise by any computer

i have a 4GB nano and about a month ago it froze on me and i had to do a Menu and Enter reset to retrieve it.Since then when i try to connect the nano to any computer,a message pops up which tells me that the device has malfunction and it doesnt recognise the device.Therefore itunes dont see the ipod and i cant put any files on the ipod.Is there any solution to this problem

Have you had a chance to look at these troubleshooting pages? They may be of some help:
iPod missing in My Computer and in iTunes
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
Microsoft Support - A computer that is running Windows XP cannot detect a USB thumb drive, an Apple iPod, or an external hard disk drive
If you are using a laptop, this page might help: iPod not recognized when connected to Windows laptop over USB

My ipod 5th gen is not being recognised by any PC

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