My ipod 5th gen is not being recognised my windows or itunes

My ipod was fine working on windows vista, but i recently bought a brand new computer, operating system windows 7 premium 64bit. Tried most things, resetting ipod or using disk mode has no effect either.
Plugging my ipod in never got detected, not even as a storage device. So after installing the latest itunes software (itunes for windows 64bit) it still would not be detected by both windows in my computer and itunes.
in device manager though under disk drives it shows "apple ipod usb device".
under storage volumes it shows "unknown device"
and under USB controllers it shows "Apple mobile device USB driver"
I searched the internet before coming here, all i could find was uninstall every single bit of apple software, unplug the ipod then reinstall itunes etc, i tried all this but had bo success.
Obviously the ipod is fine as it works in my old pc and charges in this new one.
Thanks to all who can offer advice.
Message was edited by: xuiton

Start with these articles and see if that gets you anywhere...
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iPod shows up in Windows but not in iTunes
http://support.apple.com/kb/TS1363
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Also this interesting post by a user here for a work around when an iPod is in the "recovery mode" looping state...
http://discussions.apple.com/thread.jspa?threadID=1679535&tstart=0
good luck,
Patrick

Similar Messages

I have MA147X 60GB ipod and it is not being recognised by windows or Itunes

I have connected my IPOD to the PC however neither windows or Itunes are recognising it.
Also getting an error message ACCESS DENIED

Thanks But all those options assume that my IPOD is being seen by windows.
I get this error when I connect and the software is trying to install the drivers

My ipod 5th gen is not being recognised by any PC

I have tried connecting to 3 different PCs with several different original cables. I have tried disk mode, reinstalling itunes, resetting ipod, restarting the apple services - every suggestion I have been able to find. When connected it charges but no message appears on the ipod screen. Haven't been able to restore the ipod as it is never recognised. It plays music normally and was connecting normally up until last week. It hasn't ben exposed to water or dropped etc (to my knowledge).
Any suggestions?

Start with these articles and see if that gets you anywhere...
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iPod shows up in Windows but not in iTunes
http://support.apple.com/kb/TS1363
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Also this interesting post by a user here for a work around when an iPod is in the "recovery mode" looping state...
http://discussions.apple.com/thread.jspa?threadID=1679535&tstart=0
good luck,
Patrick

My iPod dispalys this message: "Connect to a computer. Use iTunes to restore." When I connect to a computer, iTunes doesn't recognise it. The iPod 5th Gen does not work at all. How do I fix my iPod without losing any data?

My iPod dispalys this message:
"Connect to a computer. Use iTunes to restore." When I connect to a computer, iTunes doesn't recognise it. The iPod 5th Gen does not work at all. How do I fix my iPod without losing any data?
I have seen the Apple webpage suggesting the "five R's" (including restore). Before doing anything, I want to be sure that restoring or any other action is not going to delete or risk my data.
I would be very grateful if anyone can suggest a fix for this problem, in a way that will not risk my data.
Thanks in advance!

Did you try a hard reset with the iPod still connected to your PC? Have you tried multiple USB ports, preferably high powered USB 2.0 ports?
To do a hard reset, first make sure the hold switch is in the Off position, then press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
Have you also worked through each and every single troubleshooting suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

My iPod 5th gen is not turning on after iOS 8 update!

My iPod 5th gen is not turning on after iOS 8 update! Before this all happened, I noticed that my apps crashed unexpectedly, it was laggy, and it decides to reset on its own at times. I CAN'T charge or plug it into my computer. Also, my home button is sunk in but my sleep/wake button at the top is most definitely not. I know my iPod was not running out of battery and I did not even power it off. I am very disappointed but I really need it to turn on =/

Try:
- iOS: Not responding or does not turn on
Ignore the reset and when it says place the iPod in recovery mode
Place the iPod in recovery mode using one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iPod 5th gen will not completely turn on it shows the apple symbol then shuts off I have restarted it and tried to plug it into my computer but cannot find it to restart it

My iPod 5th gen will not completely turn on it shows the apple symbol then shuts off I have restarted it and tried to plug it into my computer but cannot find it to restart it
Its been like this for awhile and I can not fix it

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My Ipod 7th gen is not being recognized by itunes and Windows 8.1.

Hello. My ipod 7th gen is not being recognized by itunes and Windows 8.1. When I connect my ipod to my computer, itunes will open automatically and a message bar below will appear:
I have followed all the instruction in the support and itunes still unable to deted my ipod. The funny thing is, if i uninstall itunes, Windows 8.1. will detect my ipod but when itunes is installed, both itunes and windows 8.1. cannot detect my ipod. Thank you in advance for all your help.

the message box says like this:
An ipod has been detected but could not be identified properly. Please disconnect and reconnect ipod, then try again. If the problem persists, unisntall itunes then install itunes again.

My ipod touch 4g is not being recognised on my new toshiba laptop. The ipod touch starts charging then stops. This keeps continuing. Please help.

my ipod touch 4g is not being recognised on my new toshiba laptop or itunes. Its not being shown on my computer and its not shown as 'unspecified' in the 'devices window'. The ipod touch starts charging then stops this keeps continuing like a ongoing circle. Please help.
I have tried on my family members laptop and its seems to be picking up. So the ipod or the usb wire is not the issue.
I have tried everything from reinstalling itunes and updating windows.
I have tried the diagnostics test and its still says the ipod cannot be found.

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

How do I unlock ipod when it is not being recognized by computer and itunes

How do I unlock ipod when it is not being recognized by computer and itunes?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

My ipod nano4th gen will not download the purchased songs in itunes v11. Just upgraded to mac 10.6.8-won't synch new songs since this upgrade. The ipod is seen in the itunes as the devise, and the nano screens says synching when plugged into the macmini

my ipod nano4th gen will not download the purchased songs in itunes v11. Just upgraded to mac 10.6.8-won't synch new songs since this upgrade. The ipod is seen in the itunes as the devise, and the nano screens says synching when plugged into the macmini usb port, but the itunes window does not say it is synching like it has before so whats the culprit? Techno virgin in distress!
PS - I added an iphone5 which is whay these upgrades happened so this synching to the ipod error is since the iphone began synching.

I just learn in some post that the most common lapses in syncing is not checking if "sync music" in music section of the ipod is ticked. So double check if it is. Cheers!

6th gen ipod nano serial number not being recognised by support

I have just tried to register my 6th gen ipod nano on Apple's website and I get a message that says the number is not recognised, recheck and try again. At first used number from nano box, then tried again after connecting nano to computer (same number appears of course) but still not being recognised. The fact that the serial number is not being recognised is not helpful when you need help from support as they also require this information before they will contact you. Why is my nano's serial number not being recognised? More to the point, how do I get apple to recognise it?

Are you sure aren't mistaking I's for 1's or O's of 0s?
If you head to Settings - General -> About, does it list the same serial # there?
B-rock

My Ipod Nano 5th generation is not being detected by Widows and Itunes. I have tried everything based on the trouble shooting tips outlined. Has anyone had this situation before? How was it resolved. My Ipod is just out of warrenty

Have done all trouble shooting tech a through Apples and still have not resolved issues on Windows and itunes not detecting my Ipod nano 5th generation device. Tried restoring the device manually using disk mode and still not being detected by the computer. Device is our of warenty as when service repair charges are $125.00 dolars more than I paid for this device. There must be some way to restore the entire device to factor settings without having to be connected to itunes and Windows. I wish I could connect but again device is not being read. I have another Ipod that is 8GB instaed of 16GB and it works fine. The sad thing about this situation is that my 9year old daughter worked hard doing delivering fliers for a long time to save her money to buy this 16 GB 5th generation Nano. Otherwise the Ipod works well but will not syncronize songs as it is not being detected. Maybe this is a result of corrupt files that got onto my daughters Ipod somehow and thus causing it not the be detwected through the USB connection thus as a result not be understoud as a working device through Windows and itunes. If anyone can help me out there including itune techs that would be well appreciated, but for now my daughter is not able to add new or delete any songs on her ipod as well pictures, and everything. Thanks

Try changing the cord. I could NOT get my computer to recognize my iPod 5th Gen until I read somewhere that different apple devices use different cords. I was inadvertently using my iPad cord and that caused my computer to not recognize my ipod.

IPod 5th Gen will not reset to factory defaults - "Device is Busy"

I am trying to fix an iPod 5th gen. So far I have gotten iTunes to recognize it, but it needs to be restored to factory defaults. I try reseting it and I get an error message saying that the "device is busy" and it fails restoring. Any idea on how to fix this? I get the same error on three computers, so it isn't my Mac.

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

IPod not being recognised by Windows..cant change the hardis

All,
Pls help a iPod freak out. I recently recieved a new ipod via Apples Warrenty conditions sound good right... Wrong!
My new ipod is not being recognised on my pc.
I have:
Reintstalled the latest Ipod Sw 2005-26-6 (and the original version 2004 8-6)when the latest load didnt work. reinstalled iTunes and tried to restore my ipod.. when i do, i have a pop up that says that the ipod is locked!!. I have gone on the aple support website and it tells me to format my ipod for windows i need "iPod for Windows Software 1.0" but it states that this is not found on the Apple website! My original pacjkaging only had the one disc with itunes and ipd sw (no specfic Windows sw)... And even if this sw is on the disc.. it wont connect to my laptop as its formatted for a mac!! Im going on holiday in two days.... PLS HELP ME.

I have the same problem! My iPod worked for about 2 hours and then, it froze and turned off and now all I get is a sad iPod icon. I have done everything and it will not reset/restor/go into disk mode or anything. I have downloaded all new software and my PC won't recognize anything.

My nano 6th generation ipod is not being recognised by windows. have done all step recomended but no joy?

My ipod nano has suddenly stopped being recognised in itunes.Have uninstalled itunes and doenloaded again and installed latest version of vista,also installed google chrome.Also reset nano but still will not work.

Can't see your iPod in Windows Explorer or iTunes? Check Device Manager first (right-click on My Computer, choose Manage, and then select Device Manager). If no devices appear in the Windows Device Manager, then keep reading.
Note: If this started right after you updated your Windows XP computer to Service Pack 2, look here first:
Microsoft KB #893249
SYMPTOMS
After you install Microsoft Windows XP Service Pack 2 (SP2) on a Windows XP-based computer, the Device Manager window is blank or some devices no longer appear. If some devices do appear and you remove one device, all devices are removed from Device Manager.
Back to the top
CAUSE
This problem occurs because of a problem in the FixCSS.exe tool. When you install Windows XP SP2, the installer runs the FixCSS.exe tool to correct some mild corruptions. However, the FixCSS.exe tool does not delete the temporary subkeys in registry keys. Therefore, the temporary subkeys confuse the Plug and Play manager and many devices are incorrectly enumerated.
Back to the top
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

My ipod 5th gen is not being recognised my windows or itunes

Similar Messages

Maybe you are looking for