My iPod 7th gen has no sound

My new iPod nano 7th gen will not give out any sounds,

Hi guys,
I have just received my second iPod nano from Amazon.  I had to return the first one as I had no sound coming out and the Apple Support guy - after resetting and restoring the original factory settings, said that it was probably defect and that I should send it back - which I did.
Just received the replacement and surprise, surprise, there is no sound coming out of this one either!!
I've reset this one with the Power and Home buttons, made sure that the Volume Limiter in the Settings is set to OFF, and turned the volume up to the max, but still no sound.
If I have to send this one back, it's the last device I buy from Apple.  There is of course the possibility that I am completely stupid and I'm doing something fundamentally wrong, in which case shine a light guys, shine a light!
Other than that I have been all over the Internet before I landed here and there really does seem to be a problem with iPod nanos.
Yours, in deep frustration,
Lyra

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