My ipod 7th generation is not recognised by itunes and my computer. I am not able to transfer any songs. Please help me on this regard. I tried all the steps from apple website

my ipod 7th generation is not recognised by itunes and my computer. I am not able to transfer any songs. Please help me on this regard. I tried all the steps from apple website

This article should give you the options
https://discussions.apple.com/docs/DOC-3991

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    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting - http://support.apple.com/kb/HT1430
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    http://www.apple.com/support/ipod/five_rs/
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