My ipod cannot be recognized by itunes and it won't charge
I have a couple of problems with my 30g ipod. First of all it won't be recognized by my itunes( nothing is wrong with itunes at all). Second it has a sad icon. Third it has a charging icon but it is not animated and when i go and reset it, it just goes back to the sad icon.What should i do?
You can take it to an Apple store if that's more convenient. They have been known to exchange faulty iPods on the spot.
If you send it in, Apple usually aim for a one week turnaround, but it can be more (or less) depending on how busy they are.
Here's the service request page.
http://depot.info.apple.com/ipod/
Similar Messages
-
My ipod was not recognized by itunes and not does not power on after I restarted the ipod service in the Windows admin tools. I cannot restore the ipod since it is not recognized by my PC now. Any suggestions?
Time to replace it: $49 2nd Gen shuffle at online Apple Store...
-
IPod classic not recognized in iTunes and in Finder, doesn't charge
iPod classic not recognized in iTunes and in Finder, doesn't charge and even doesn't charge outside of Macbook. I've tried rebooting Mac, rebooting iPod, I installed once again iTunes but nothing works Everything was fine until the latest iOS and iTunes update. Please help me :-)
OS X Mavericks 10.9.5; iTunes 11.4Hello,
The cord might be the case, but first, try these suggestions:
Try putting your iPod into disk mode, then try connecting it to your computer again...
<a href="How to put your iPod into disk mode</a>
Do you have a wall charger? If so, then try connecting your iPod to that, and does it charge, or not?
Have you checked this link out?:
<a href="http://docs.info.apple.com/article.html?artnum=60941">iPod doesn't charge correctly
Does your iPod appear in "My Computer"? If so...
iPod shows up in Windows but not in iTunes
If not...
iPod missing in "My Computer" or in iTunes
Post back on what happens when you try these things out. I hope this helps!
~~Kylene -
Updated itunes to 11.14 and now my ipod cannot be recognized by itunes
I updated my itunes to the latest version. I have an old iTouch. 2nd generation itouch and now it cant be recognized by itunes. Like it wont appear there. But it's being recognized by my computer. Someone help please
Try
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests -
Ipod is not recognized by iTunes and will not sync
When trying to sync my ipod up with iTunes, it is not recognized as a device by iTunes and cannot be synced up. Any ideas? Thanks.
I had this issue. Basically, iPhoto would recognize my iPod Touch and my wife's iPhone, but iTunes would not. Thus, I knew it was not the USB cable or ports.
In one forum, I tried something and it worked.
In Applications > Utilities > Activity Monitor, I stopped iTunes Helper.
Then I downloaded and reinstalled a fresh copy of iTunes.
Once I restarted iTunes and plugged in my devices, they appeared just like they used to.
Hope this helps.
Jakers19 -
Video IPOD no longer recognized by Itunes and wont Update
This is a long complicated issue. My Ipod has been working flawlessly until 2 weeks ago. Someone tried to plug it up to their computer to charge it and it wiped out my library and added their library. At first i was thinking no big deal, i will just reconnect it with my computer and it will load my library back on. However once connected to my computer it is not recognized by itunes. So i did a reset , which seemed to be working great and it started "updating" about 80% through that process it gave me an error message that says " This disc can not be written to or written from" now I have no idea why it would say that? and although it seems completely wiped out and useless, it still shows that much memeory is missing in the "about ipod" screen on the ipod. So i know the information is there somewhere , somehow?... Anyway I dont know what to do, Does anybody have any suggestions?
Oh and I have also uninstalled and reinstalled the Itunes program to make sure it is up to date. WOuld adding new songs to my library have caused this problem?1. Try Resetting the iPod. Hold Select and Menu for 6-10 seconds - until you see the Apple Symbol.
2. Use iPod Updater to restore your iPod to factory settings.
See if those two steps clear up your problem. -
My iPod isn't recognized by iTunes and I want to update it but I can't. What do I do?
I plug in my iPod and it will charge but I have tried everything to get iTunes to recognize it and it won't. I want to update it to IOS 5 but I need the iTunes to connect with it.
Have you tried here:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X -
Ipod nano not recognized by itunes and won't charge
Ipod nano is about 3 months old, worked fine before with itunes, but now ipod doesn't start itunes, doesn't show up in finder, and doesn't charge.
I have switched usb ports, reset the ipod, downloaded itunes 6. I downloaded ipod update, but computer doesn't recognize ipod so it isn't updated. I tried "restore", but again not recognized. I tried Isync but it can't find ipod.
Do I need a new cable that attaches ipod to computer?
powrmac Mac OS X (10.4.6)Hello,
The cord might be the case, but first, try these suggestions:
Try putting your iPod into disk mode, then try connecting it to your computer again...
<a href="How to put your iPod into disk mode</a>
Do you have a wall charger? If so, then try connecting your iPod to that, and does it charge, or not?
Have you checked this link out?:
<a href="http://docs.info.apple.com/article.html?artnum=60941">iPod doesn't charge correctly
Does your iPod appear in "My Computer"? If so...
iPod shows up in Windows but not in iTunes
If not...
iPod missing in "My Computer" or in iTunes
Post back on what happens when you try these things out. I hope this helps!
~~Kylene -
Ipod is not recognized by itunes and I can't fix it
I updated to 1.2 sucessfully by just leaving it plugged into the computer while I took a shower and then when I got out it said sumthing like "your ipod is updating, just leave it plugged in" or whatever, and it finished. I didn't have any problems with that and I had to get off the computer so I did.
Come the next time I get on my computer, I plug in the ipod, open itunes, and it says "itunes cannot read the contents of the ipod "DYLAN'S IPOD". Go to summery tab in ipod preferences and click Restore to restore this iPod to factory settings."
This is really getting on my nerves cause I reset it by unconnecting it from my computer and under the ipod menu, but it still says I have to restore it from the ipod preferences menu. THERE IS NO IPOD PREFERENCE'S MENU ON MY ITUNES(7) OR ON MY COMPUTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PLEASE PLEAS pelase please PLEASE!!!!! help me get my ipod working again. I just want me music back, plz?
Ipod 5th gen and windows xp Windows XP 30 gig ipod video, got it 4 christmas last yearthe same thing happened to me, and no, itunes doesn't recognize it.
ephpod also doesn't recognize it, and neither does ipodwizard. i removed itunes and installed 6.0.5 and that also doesn't recognize it.
i downloaded an older ipod updater exe (from 3-23, before it became integrated into itunes 7) and even that won't recognize it.
i went back to itunes 7, and when i run an itunes diagnostic i get all green lights except the bottom, which means itunes can't tell that it's hooked up.
but i see it in my computer, and the details still say that it has the data on it.
also, when i try to use it normally there are no songs on it. the details say 0 songs, etc, but still says 22gb of space taken.
i'm running windows xp, service pack 2, itunes 7, and am using a 5g 30gb video ipod. the ipod says that it is firmware version 1.2 -
Ipod is not recognized by itunes and my computer
can anyone help me? My computer and itunes is not recognizing my ipod touch. it was working for about a year but now nothing. I uninstalled itunes and reinstalled it again but still not working. Can anyone help?
See:
iOS: Device not recognized in iTunes for Windows -
IPod isn't recognized by iTunes and iTunes opens very slow!!
Hey!
So here's my very urgent problem (go on vacation tomorrow!!!):
Everytime I click to open iTunes, it takes about 5 minutes until it opens! I have a Windows XP and have also updated iTunes to the newest software. I don't know what the problem is...
And second, my iPod doesn't connect with iTunes, it won't be recognized by iTunes! Windows recognizes it, but iTunes doesn't. I've already tried at every USB connection, but it doesn't work! Well, once it worked and I thought that was it, but the next time it didn't work anymore!
I've got a pink iPod mini (4 GB) and I dropped it some times, but the man in the Apple Support store said, it's got nothing to do with the hardware. Really?
Who can help me please - very fast??!
Thank you!
ChrissySorry, don't real understand! ;-))
OK, I closed all other background applications when using iTunes. But the problem is that I couldn't do the next step because iTunes always tell me: "The software required for communicating with the iPod isn't installed correctly. Please reinstall..." So I can't drag the iPod icon from my computer (and anyway: where is "my computer"??) to iTunes application (where is that one??)
But at least it's good news that nothing's wrong with the hardware (couldn't afford a new one! ;-))
Please reply soon, it would be real cool if you'd help me with further steps... and everyone else too of course! ;-D
Chrissy -
IPod isn't recognized by iTunes and won't let Windows format it
I have an iPod classic that won't do much of anything. It won't turn on and rarely gets past the apple logo. It it does get past the apple logo though it asks as if you just bought it and asks your language and has nothing on it. If you go into settings though it says that all of the memory it used up. It also has the games on it but if you try to play them the iPod crashes. If I plug it into the computer iTunes won't recognize and and Windows will not format it.
I do not care about getting any of the previous data on the iPod back I just wish to use it again.Hi Pigwarts5ever,
If you are having issues with your iPod Classic not being recognized by iTunes on your Windows machine, you may find the following article helpful:
Apple Support: iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
If you are able to get it recognized, your best next step would be to restore it to factor settings:
Apple Support: Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Regards,
- Brenden -
IPod Touch not recognized by iTunes and not charging when plugged into computer
I plugged in my iPod touch to my Mac computer. My iPod doesn't charge and iTunes isn't recognizing it. I have turned my iPod on/off, I have reset it, I have the newest version of iTunes, and I restarted my computer. Nothing has helped. What do I do?
Did it sync to the computer before?
What model iPod do you have and what iOS is installed?
Your post states that your have OSX 10.4.11. If you updated the iOS on your iPod on another computer your computer may not recognize the iPod. The newer iOS require 10.5.8 or higher. -
IPod Not Being recognized in iTunes and hangs in iPod Update
My Shuffler was working fine this morning, then I took it to work and plugged it in a new computer. This time, however, it was not recognized by iTunes. Windows caught it as a USB Mass Storage Device and it shows in My Computer as a Removable Drive. However, it does not show in iTunes and when I open the updater to Restore back to factory install and it hangs saying Initializing...
Any ideas? I have tried it on another computer with the same result. I reset it and followed many instructions from the support pages. I have uninstalled both iTunes and the iPod software and reinstalled it with the same results. I am out of options and getting ready to send this in for repairs, but I wanted to see if anyone had any ideas. Thanks!
iPod Shuffler (512 MB) Windows XP ProNo data on web site concerning this problem and no contact mail available,, I tried the chat but :
“Our records indicate that you purchased your product on 28-Jul-2005. Based on this data, your product is not eligible for chat or phone support. Get instant chat support by purchasing a support agreement:
Purchase an AppleCare Protection Plan (APP) 449 DKK (incl. VAT & taxes) (learn more)
Purchase an AppleCare Support Incident 399 DKK (incl. VAT & taxes) (learn more)
If this date is incorrect, please update your purchase information. If you’ve purchased APP but haven’t registered it, please register your agreement to activate support.”
So no information is available to solve this problem and nobody to contact, this is pretty bad service...... -
Ipod cannot be recognized by pc and wont turn on! help
my ipod video is only a month and a half old and then just yesterday i was still using it around 12 noon then around 1 pm it wont turn on! i tried to reset it, made some simple troubleshooting but it wont respond waaaa when i connect it to my pc the pc cannot recognize the ipod that as if nothing is connected to the port! help please very freaked out ;(
Hi geaneshe!
Have you seen if these articles help with that issue of your iPod not turning on?:
iPod won't turn on
iPod stops responding or won't wake from sleep
-Kylene
Maybe you are looking for
-
2 problems the FIRST DAY of the purchase!!!! Seems to be the worst choice.
After several months of deciding whether to go against my parent's advice, I purchased the macbook. I took it home and right away found a problem. The black plastic or whatever material it is pushes/pops in when it is supposed to be sturdy. There is
-
Write data from waveform chart to excel
Hi, I am trying to create a button that save de real time values recieved in a waveform chart. I don't know how to save it alls, because I don't know if is needed a buffer to save all or how can I do it. It wil be faboulous if someone give me ideas!
-
Anyone can tell me how to design a stack for post order traversal
about the post order traversal of binary tree any one can give me a tips thank u so much
-
Has anyone used JBuilder 9 to compile to a "stand-alone native executable"? We are considering JBuilder 9, and this would be useful in some small utility projects. I'm just wondering if it works like the marketing propaganda says it does. Does it rea
-
Accessing itunes store message?!!
every time i go on my itunes the accessing itunes store message box pops up but it pops up constantly and its driving me insane it is making it impossible to search anything cause it just keeps popping up what do i do?