My ipod classic has frozen. Have tried pressing menu/centre button and resetting, but still frozen. Can anyone help.

My Ipod classic has frozen. Have tried pressing menu/centre button and resetting, but still won't work. Can anyone help please.

Helen y s wrote:
We have tried the usual restart a few times but with no success.
You mean that you have put the iPod's Hold switch on, then off, and then press-and-held both the Menu and the Select (centre) buttons together for at least ten seconds.
Have you made sure the iPod is charged?
If you have tried the Restat procedure (above) three times, have you then tried connecting the iPod to your iTunes Library?

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