My ipod classic has the red x and apple cant help me

I have a classic 80gb ipod. I disconnected it from player and reset it because it wasn't working right. Once i reset it, the x came up. I reset it multiple times and nothing worked. I looked online for solutions and all that came up was hit it until the disk realigns for the hard drive or just restore it. I brought it to my local apple store and they told me what they tell everyone else, "we can trade it in for a refurbished one or give you ten percent for it." Well i went home and tampered with it and managed to get the red x to go away and it showed a picture of the connection cable and it said connect to restore. Once connected to the computer, it registered there was a device connected was unable to do anything with it from there. Once connected from there, it showed the old connection screen where its not fancy and is in black and white. I disconnected it, reset it, and repeated everything over. After another hour of messing with it, i managed to get it to the menu of the ipod and had to choose the language and everything over again, but the first letter in every word on my ipod was missing for some reason. Since it had the menu I figured i could have the computer pick it up and it did, but it showed I had 11kb of memory left and the hard drive was corrupt. From there I restored the ipod, let it update the software, and then it had to reboot. Once it reboot itself the red x was back again. Obviously the hard drive is still readable otherwise the main menu would not have come up. Whats going on?

i have this problem too. nothing i do works to get rid of the red X. someone help us!!! ive only had mine 9 months

Similar Messages

  • HT1363 My 120 GB ipod classic has a white screen that I cant get off. What can I do to fix this problem

    My 120 GB ipod classic has a white screen that I cant get off. What can I do to fix this problem

    Hello onemeeks,
    If your iPod is unresponsive, it may be best to run through the following troubleshooting assistant:
    Apple - Support - iPod - iPod classic Troubleshooting Assistant
    http://www.apple.com/support/ipod/five_rs/classic/
    Thanks,
    Matt M.

  • HT1539 I have tried to download a digital copy that came with a movie I purchased and I keep getting the an error about HD purchase vs. SD purchase.  I push redeem again and it has the same message and I cant download the movie.  What can I do?

    I have tried to download a digital copy that came with a movie I purchased and I keep getting the an error about HD purchase vs. SD purchase.  I push redeem again and it has the same message and I cant download the movie.  What can I do?

    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync all music and resync
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.

  • HT1339 My sons ipod classic has the music no longer has a menu!

    My son's ipod classic is completely blank and yet when I put it on to charge up it plays the music but you cannot select etc because there is no menu.  I connected it to my mac and tried to restore it but it says it could not be restored. An unknown error occurred (1418).  Can anyone help me or is it now useless?

    Are you saying that the iPod only shows a white screen? If so, that's usually a good indication that the LCD display may be damaged.  However, it could be a glitch of some sort.  Have you tried a hard reset yet?  To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
    If still no luck, we'll try to restore it. Have you seen this article yet related to the 1418 error?
    iPod: Cannot restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
    Sometimes a low level reformat of the iPod's hard disk resolves the issue. See this article for instructions on how to do this.
    http://www.methodshop.com/gadgets/ipodsupport/erase/
    B-rock

  • HT1339 My ipod classic fails the sync test on Windows 7. help say go to summary tab and check for updates. I cannot find a summary tab

    My ipod is failing the sync diagnostic on my Windows 7. The troubleshooting guide say go to the Summary Tab and "check for updates" I can't find a summary tab. I have no problem sync with windows vista.

    chicx wrote:
    This is the third time of writing this on your Apple Support Communities!
    Not with your current user id.
    Far too much uneccesary information in your post, which only confuses things, a vast amount!
    Let's start with iTunes.
    Have you updated iTunes to 11.1.5, because the previous version did appear to have an issue about seeing iPods?
    With iTunes 11.1.5 installed, look in Edit/Preferences/Devices, (or use the ALT key, followed by the E key and then the F key) and make sure that the box named Prevent iPods, iPhones and iPads from syncing automatically does not have a tick in the box.
    Once you have doen those two things, check to see if the iPod is seen by iTunes.
    chicx wrote:
    By the way, what does IOS mean? (I thought IO stood for operating system, but am flummoxed by the S on the end.
    Really?
    OS stands for Operating System. (In computer speak, IO means Input/Output.)
    iOS originally stood for iPhone Operating System, but it now refers to the iPod Touch and iPhone. The iPod Classic, which you have listed in your profile as your iPod, does not use iOS.
    I assume that you have been listening to the Podcast in your iTunes on the computer as you cannot transfer it to your iPod. It's what I'd do.

  • Ipod classic 160 suddenly locked itself and I cant unlock it

    My ipod has the lock symbol on the screen (it just suddenly appeared one day) and I've tried everything I can find to unlock it. I've tried resetting with the menu and centre button, this does nothing. I've tried restoring from itunes, it does this ok, but is still locked.
    Does anyone have any ideas to help?

    wierd, other than sliding the lock back & forth numerous times, which I'm sure you've done, I can't think of anything.

  • Ipod Touch has the logo sign and wont turn on

    Hello,
    My ipod touch is giving me problems. It had low battery today and suddenly just out of nowhere turned off. I plugged in for charging however it appears that the logo sign is only on and doesnt do anything else. Could anyone please tell me a solution for this. I have already tried holding the power button as well as the home for several seconds but nothing seems to work. Any help on this would be greatly appreciated. Thanks

    First, charge it up and try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    Finally, if the Restore doesn't work, let the battery drain completely.  Then recharge for at least an hour and Restore again.

  • My iPod Classic has been stolen - can Apple block the thief from using it?

    My iPod Classic has been stolen. Can Apple stop the thief from downloading new tunes to it?

    No.
    (121028)

  • How do i reset my ipod when it has the apply simply and a white line undernest

    how do i reset my ipod when has the apply simply and a white line undernest

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                                                       
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • My ipod classic has stopped working, won't even charge. why?

    my ipod classic has stopped working suddenly and now switch on or charge, any ideas?

    The community need more info, from you to be of any help.
    Stopped working?
    1. What do you see on the iPod screen?
    2. When was the last time you charge it successfully?
    3. How old is your iPod?
    4. What version is your iPod?
    5. When was the last time your iPod was working?
    6. Are you using a Mac or Windows iTunes?
    7. Which version of iTunes are you using?
    As you can see in the discussion list, some Post don't get a response, as the regulars don't know how to help without the relevant info.
    Have a nice day!

  • Ipod Classic 80gb won´t work with apple universal dock and remote

    I own 2 ipods a 5th generation 60gb and an ipod classic 60gb. I've just bought an apple universal dock with remote and the original apple component and composite AV cables. I connected the universal dock to my TV via the composite cable, with my ipod 5th gen I can watch videos on the TV and control the ipod with the apple remote but when I connect my ipod classic to the universal dock it will charge but I can´t get any video out or control the ipod with the remote. It's as if the ipod classic doesn't recognize the universal dock and it keeps showing the connect the video accessory screen, even when i tried using the apple component AV cable. I dont think the problem is with the universal dock because it works fine with my Ipod video 60gb, but with my Ipod Classic 80gb the remote control and video out won't work at all, i can´t even control the playback of audio playlists. Does anyone know why that is happenning? Please help me!

    I have the Classic 80gb also...same probem. I retuned the Apple Universal Dock and purchased one that was half the price. Pluged it in and it works perfectly! So my advice would be to save some money and get products that work.

  • Ipod classic has a big red o with a x in the center , says at the botton of the screen apple support ? how do i fix this

    ipod classic has a big red o with a x in the center , says at the botton of the screen apple support ? how do i fix this?

    Hi valdez425,
    I understand that your iPod classic is displaying a red “X” icon on the display. I would recommend restoring your iPod classic from Disk Mode. There are steps to following in this article to assist you.
    iPod Displays a Red "X" Icon
    http://support.apple.com/kb/ts1463
    Restore iPod from Disk Mode
    Disconnect iPod from your computer.
    Manually put iPod into Disk Mode.
    Open the latest version of iTunes and connect iPod.
    Restore iPod.
    If you restore your iPod and the issue continues, you may need to set up service by following the links at the bottom of the article.
    Thanks for reaching out,
    -Joe

  • My ipod classic has started making a mewing sound and all it does is scroll through the songs.  It will not play except when connected to my computer.  I tried resyncing and that did not work. How do I fix this problem?

    My ipod classic has started making a mewling sound and all it does is scroll through the songs.  It does not play on my Bose sound dock or through earbuds.  It will play when connected to the computer...but that makes it hard to take it on a walk with me   I thought it might be a synching problem so tried that--still doesn't work.  How do I fix this problem with out restoring it to the factory setting?  I do not want to lose all my music content as some of it I cannot replace easily.  Please help with suggestions and advice. Thanks.  Karen in GA

    Have you recharge your iPod for at least 2 hours, preferably till the Full charge Battery symbol comes ON.?
    See this Apple support Article
    http://www.apple.com/support/ipod/five_rs/classic/
    You did not by chance bought the Hello Kitty special edition?
    Have nice day!

  • Ipod classic has been wiped. cannot see it on the 'device list' in my itunes. I have tried restoring to factory settings and reloading...it reloads some of the music, but when I plug the Ipod back in, it wipes it again.

    Ipod classic has been wiped saying 'no music'etc.
    Cannot see it on the 'device list' in my itunes. I have tried restoring to factory settings and reloading...it reloads some of the music, but when I plug the Ipod back in, it wipes it again. Ocassionally Itunes freezes when I plug in the Ipod.

    Make sure your headphones are plugged in all the way, meaning you cannot see any of the silver still showing from the headphone's plug. 
    A feature of the Nano is to put it to sleep when the display goes out and it does not detect any headphones.
    B-rock

  • Ive had my iPod classic for some time now, and up to now have been using my laptop to sync songs from iTunes.  Unfortunatley, the laptop has died and I'm thinking of buying a iPad.....but how do i now get any songs downloaded from iTunes to my iPod?

    I've had my iPod classic for some time now, and up to now have been connecting it to my laptop to sync any downloaded tunes from iTunes.  Unfortunately, the laptop has died and I'm thinking of buying a iPad.....but how do I now get any songs downloaded from iTunes to my iPod?

    If an iPod is set to update automatically it will be associated with a particular library. If you connect that iPod to a different computer or a different library on the same computer you get the the message you are referring to. "The iPod "iPod Name"is linked to another another iTunes music library. Do you want to change the link to this iTunes music library and replace all existing songs and playlists on this iPod with those from this library". To use an iPod on multiple computers you change the update method to "manually manage songs and playlists". You can also use multiple iPods on a single computer so you will be able to connect both of your iPods to your existing iTunes. Connect the new iPod and follow the on screen instructions, iTunes will open and update your iPod.
    For info:
    The iPod offers three ways to transfer music from your computer. You can select one of the following update modes from the iPod Preferences menu in iTunes (Edit=>Preferences=>'iPod' tab):
    1) Automatically update all songs and playlists. This is the default mode, in which your entire music library, including playlists, is automatically synced to your iPod. If the music library on your computer exceeds the iPod storage capacity, you are prompted to select a different update method.
    2) Automatically update selected playlists only. With this option, iTunes automatically copies the playlists you have selected to the iPod when you connect it to the computer.
    3) Manually manage songs and playlists. You can also choose to transfer music to the iPod manually. This allows you to drag and drop individual songs and playlists from iTunes to the iPod.

Maybe you are looking for