My iPod Classic is Frozen and Won't Restart or do Anything!

I have a 16GB iPod classic, it was working fine until today when I updated my iTunes player and then plugged up my ipod to my computer. Then I got a message box that said my iPod was corrupt, now it's frozen and I can't do anything! I have tried to restart it but that does work and I don't know how or why my iPod became corrupt. Since I only loaded songs that I already had or bought of iTunes I don't see what the problem is or could be, except that the new 10.something iTunes player update has glitches that corrupted my iPod.
How do I get my iPod to unfreeze and respond?

Never mind I finally got it to reset!! Now it works just like before! I'mm so syched!!!
To do this, toggle the hold switch on and off(side to side), then press and hold the Select (Center) and Menu buttons together for a couple of seconds until the Apple logo appears. After the Apple logo appears let go of the buttons. If it doesn't work the first time, be sure to try a few more times.
Stupid iTunes update! I think it screwed up my iPod

Similar Messages

  • TS1425 My ipod classic has frozen and ive tried the suggested remedies but they havent worked please can you advise me how to unfreeze it?

    My ipod classic has frozen and ive tried the recommended solution but it remains frozen. Please can you advise?

    I don't know what the "recommended solution" is unless you describe it, so did you try a Reset
    http://support.apple.com/kb/ht1320
    This restarts the iPod, like rebooting a computer.

  • My iPod classic was frozen and I reset it. Now all it will show is an apple sign and when I try to  do anything it shows a big red X

    My iPod classic was frozen and I reset it. Now all it will show is an apple sign, and when I try to do anything It shows a big red X. What do I do?

    howdy katie
    good luck - deggie's advice is sound (no pun intended)
    be sure and take good care of your "Classic", as it truly is a classic (discontinued) - I have seen new-in-the-box on eBay for ±$499 / 160GB model - used around $150-250
    ÇÇÇ

  • My ipod classic is frozen and will not apper in itunes

    My ipod has a frozen screen and will not display in itunes sidebar.
    I have tried to reset using the orange slider button at the top, but no response.

    OKAY I MANAGED to get buy a screen replacement so i think i have that fix but it still wont budge

  • HT1320 my ipod classic is frozen and wont do ****

    I was just about yo use a wallcharger and right when i plugged it in it froze and i now i cant do **** with it... Can anyone help with my problem?

    Have you tried a simple hard reset of the device ? To do this, first make sure the hold switch is in the off position, then press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
    B-rock

  • My ipod classic has frozen. Have tried pressing menu/centre button and resetting, but still frozen. Can anyone help.

    My Ipod classic has frozen. Have tried pressing menu/centre button and resetting, but still won't work. Can anyone help please.

    Helen y s wrote:
    We have tried the usual restart a few times but with no success.
    You mean that you have put the iPod's Hold switch on, then off, and then press-and-held both the Menu and the Select (centre) buttons together for at least ten seconds.
    Have you made sure the iPod is charged?
    If you have tried the Restat procedure (above) three times, have you then tried connecting the iPod to your iTunes Library?

  • HT1320 Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

    Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/itunes/download/
    For old and other versions of iPod updater for window you can get here
    http://www.ipodwizard.net/showthread.php?t=7369
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
    http://www.ipodresq.com/index.php
    http://www.ifixit.com/
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    Exclamation point and folder and nothing else
    Spank your iPod
    http://www.youtube.com/watch?v=3ljPhrFUaOY
    http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    Cant put it into disk mode
    http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
    I think my iPod just died its final death
    http://discussions.apple.com/thread.jspa?messageID=3813051
    Apple logo & monochrome battery stay
    http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
    My iPod ism’t resetting and isn’t being read by my computer
    http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
    Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
    Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

  • I have an ipod classic 160 GB, and itunes 11.0.1. Itunes won't sync when I try to sync several cds I've downloaded into itunes. If I try to sync the same cds one at a time, it works. What's happening? What's the fix?

    I have a  sync problem when trying to sync multiple cd's I've downloaded into itunes, at the same time. I have an ipod classic 160 GB, and use itunes 11.0.1. If I delete the songs from itunes, reload the same discs one at a time, and sync after each individual cd, all goes well. What's going on and what's the fix?

    Thanks for your help Jim
    I found some info in other threads and read that some people had re-downloaded, re-installed and were now working OK. Unfortunately some others went through that pain and still had the issue.
    I found a reference to deleting the file 'iTunes Library.itl' and copying back the previous version of that file.
    I tried this and when I fired up iTunes I noticed there was a window pop up saying iTunes was updating the database to version 11. I then re-imported the CD and now the songs are there in iTunes, the artwork is there and song titles etc. The songs play and everything appears normal again.
    It would appear that my issue was the database was not correctly upgraded correctly durting the original upgrade, this theory is to some extent supported by the fact some people have had success re-installing version 11. This also suggests the upgrade process may be a little flaky.
    Anyway thank you to the person suggesting downgrading the 'iTunes Library.itl' file, sorry I did not take a note of your name.

  • HT1320 My Ipod classic is frozen with the "do not disconnect" logo on what can I do to un freeze it?

    Hi my ipod classic is frozen with the "Do Not Disconnect" sign on what can I do to unfreeze it ?

    I plugged my ipod video into my xBox 360 and
    disconnected it. My ipod froze with the do not
    disconnect sign on it, i tried to unfreeze it(I read
    the support section) but it won't do
    anything.
    Dell Optiplex
    GX1p   Windows XP  
    This happened to me aswell, but it happened to me when I plugged it into the PC but same problem. what you have to do is move the 'Hold Switch' to put it on hold and then move it back again and then hold both the 'Menu button' and button in the middle of the click wheel. then it will turn off and then come up with the Apple logo and then it will work fine and you can try again. (P.S: If it doesnt show the Apple logo just try pressing any button
      Windows XP  

  • I have a 4th generation ipod classic (click wheel) and it's giving me a sad ipod error as well as not mounting in itunes... I hear a clicking inside when it is connected to power but nothing is working. Help!

    I have a 4th generation ipod classic (click wheel) and it's giving me a sad ipod error as well as not mounting in itunes... I hear a clicking inside when it is connected to power but nothing is working. Help!

    You won't believe this but a friend of mine (who happens to be an Apple Genius) told me to put a towel or cloth on a sturdy countertop (I know this may sound weird) but hold the selct button (in the center) and menu part of the wheel at the same time until an Apple logo comes up on the screen and then quickly turn the ipod on it's side and wack it on the counter where the towel is so as not to damage anything cosmetically. It seems the clicking is the hard drive reader is stuck and this dislodges it. Mine works now (no clicking) and all seems to be well again. Who knew?

  • TS1363 My iPod Classic is frozen. it does not show up when connected to iTunes

    My iPod Classic is frozen. It will not open iTunes or show up when I open iTunes manually. How do I fix this?

    thanks. I followed all the steps but it said that itouch was unable to connect to itunes because a passcode needs to be entered first, but I'm unable to enter the passcode because the itouch is disabled and all I see is the red message Ipod is disabled. How do I get pass this message to where I can access a keypad to enter code? thanks!

  • IPod Classic 160gb frozen T.K.O. OK to Disconnect

    My iPod Classic is frozen with the message:
    T.K.O.
    Ok to Disconnect
    I've tried resetting but it doesn't work. Tried connecting it to the computer and resetting, but it doesn't work either.
    Any help?

    This time I connected the ipod to a Mac (I was trying on a PC) and this time it let me reset it.
    But I would like to know what T.K.O. means... Somebody knows?

  • My ipod classic has frozen on language screen going to restore or reset does not help

    My Ipod classic has frozen on the language screen. Resetting ipod has no effect and going to reset of restore on I tunes also has no effect. Anyone with any ideas.

    If restoring has not helped then it is a hardware problem and you will need to get it serviced.

  • HUGE problems. ipod isn't recognised AND won't switch off hold...

    Just bought a brand new 30GB video and not only is it frozen on hold and won't restore or do anything, after me installing it Windows says "One of the USB devices attached has malfunctioned and Windows does not recognise it".
    If anybody knows the answer to either problem I would really appreciate some help!

    I've had this problem, except for the hold stuck part, but with my brand new 60 gb 5g ipod. It only worked once and stopped being recognisable the same day! It's been a week since i bought it and i haven't been more dissappointed by a product in my whole life! Tried to fix it, nothing worked, and trust me i did a very thorough research! Tried to exchange it with a new one but the salesman refused, although he reckoned the ipod had a serious problem. Tried to contact Rainbow, which is the only Apple reseller in Greece, and unfortunately isn't in my city, and i'm still waiting for the service request papers to arrive. I'm very close to desperate. I hope i get it exchanged before 2006.
      Windows XP  

  • Help Please..Until recently I have owed 2 iPod Classics - 2007 80gb and 2009 160gb (which has since been returned). How do I transfer the library from the 160 to the 80gb in iTunes using Windows Vista (ie merge the 2 libraries)? Thanks

    Until recently I have owed 2 iPod Classics - 2007 80gb and 2009 160gb (which has since been returned as it had a very noisy hard drive).
    How do I transfer the library from the 160gb  to the 80gb in iTunes using Windows Vista.
    Nothing seems to help on the Apple support pages, so any help would be appreciated
    Thanks

    Thanks for the reply, but not actually sure how to sync a second iPod with the library of the first, as I thought it would not recognise a new iPod for copyright reasons.
    Also, the files are in a location on the pc but I had to do lots of formatting amendments in iTunes as most of the stuff was on mp3 files and the formatting was all over the place. I did not want to loose any of the work by simply asking the new iPod to look at the original file and would rather copy en masse from one device to another.
    Any help or pointers greatly appreciated
    Thanks

Maybe you are looking for