My iPod classic is recognised by the computer but not iTunes

iTunes does recognise it when I disconnect it though, as then a message appears saying it cannot be synced as the required file cannot be found. Working my way through the troubleshooting steps but no joy so far. I'm beginning to suspect that there is a problem with the iPod itself as I get the same message on different computers and using different cables. Any helpful ideas would be gratefully received!

Assuming you have a PC, start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

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    .

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