My iPod display is completely blank but I can still unlock it and hear the click. I know where most of the icons are so I can put on music sometimes. Is there anything I can do?

Is there anything I can do

Next try resoring the iPod from backup
The try restoring the iPod to factory defaults/new iPod
If still a problem you have a hardware problem and an appointment at the Genius Bar of an Apple store is inorder.

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HT1349 My one week old iphone 4S went dead and will not turn on even by plugging into wall outlet or MacBook Pro, besides taking back to Verizon is there anything I can do?

I have a week old Verizon iPhone 4S and it went dead and I have tried plugging into the wall outlet and into a MacBook Pro and pushed all the buttons but nothing. Besides taking back to Verizon is there anything I can do?

Thanks. I also found that holding the home button and on/ off button at same time for 15 seconds turned it back on.

Why does firefox sometimes just stop talking to the internet and just set there with the connection icon spinning and spinning and not going anywhere, when Thunderbird can still get email and any other program is not having trouble accessing the internet

sometimes fire fox will start talking again, most of the time it take a reboot to fix it, as it may set there spinning, for hours, and i do not have time to fool with it, and a reboot is a pain

Hi,
Do you have this problem with the ethernet and wireless connection ?
Did you installed any windows updated on your Windows 8.1 ?
A+
HK.
Hicham KADIRI | Just Another IT Guy

Dropped phone in water phone was working put it in rice for 2 days screen was black but i could still call people and hear them whats wrong with it

I dropped my iPhone 4 in water put it in rice and turned it off for 2 says then when i turned it on it was black but i could use voice control to call people and hear them perfectly and they could hear me but i couldn't see anything on my screen. Whats wrong with it?

If you can backup your phone before using the below option then I would back it up and use the out of warranty option:
Out-of-warranty* cost:
iPhone 5s, iPhone 5c, iPhone 5: $269
iPhone 4s: $199
iPhone 4, iPhone 3GS, iPhone 3G, Original iPhone: $149
Plus a $6.95 shipping fee. Fees are in USD and exclude local tax.
*Accidental damage isn’t covered under the Apple One Year Limited Warranty.
If you have important data that is still on the phone and you do not have a backup, and unable to do a backup, then try what I described earlier because the geniuses at the bar WILL NOT recover your data. Seeing that my technique worked for me, I will stand by my earlier response (the one that was removed).
Also, I would use silica/desiccant packs https://www.youtube.com/watch?v=ly-o7sAsFtI over rice any day.

I was updating software i06 and plugged in my iphone to computer but then a error came up and I unplugged my iphone know it wont leave the the itunes and USB plug in on my iphone

I was updating my iphone 5 for know software and when I plugged in my iphone everything was fine. Then a error came up and I unplugged my iphone. Know my phone froze with the screen showing itunes plug in with USB cord. I cant get it off that image and I don't know what to do

Hello there Stmalo23,
I would recommend reseting the iPhone using this procedure.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
From: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting http://support.apple.com/kb/ht1430
When the reset is done the phone will return to recovery mode. Here is some info about recovery mode:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808.
All the very best,
Sterling

Have some kind of virus or trojan horse -- dozens of spam messages are being sent out from my PC. Is there anything I can do?

The messages do not show up in my Sent folder. Many of them are sent to dead email addresses and the only way I know that this is happening is from the "failure to deliver" messages from the Mail Administrator.

General Malware SCAN for your System
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Create a new profile as a test to check if your current profile is causing the problems.
*https://support.mozilla.org/en-US/kb/profiles-tb
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird
*http://kb.mozillazine.org/Profile_Manager

Recently purchased a Canon T5i and now my Elements 11 will not work. Just purchased this program before I updated my camera. Is there anything I can do to get it to work?

How do I get my Canon T5i to work with Photoshop Elements 11? Do I need to update? I just purchased 11 just before 12 came out so am not that anxious to purchase the new one.

Hi Kathy,
If you do have the MAC App from the Apple store, you can always download the free Adobe DNG converter and use that to convert your CR2 file to DNG files. The DNG files can then be used by PSE 11.
DNG Converter 8.4
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5738
Alternatively, you could use the Canon software (DPP) to conver the raw files to TIF files and use them in PSE 11.
Brian

I keep getting an error message when I try to update my apps telling me to wait, but it's still not working and I am having problems syncing my phone when the is computer is already authorised

The message says "There was an error in the App Store. Please try again later. (20)"
It also says that not all my stuff on my iphone is not authorised for the profile on my computer when it's all the same one.
I've noticed other posts satying to go to library> caches, to remove the apple store cache and re-start but I can't find a library or cache file on my mac (running OS X 10.9)
Can anyone help me pretty please?

Hello Chad176
If you are constantly Authorizing your Apple ID, the article below will assist with getting that resolved for you.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Thanks for using Apple Support Communities.
Regards,
-Norm G.

I'm trying to use FaceTime but when I try to log in, the system tries to verify and gives me a number to call Apple to complete registration. Is there anything I can do?

I'm trying to use FaceTime from my IMac OS Version 10.8.5 but when I try to log in, the system tries to verify and gives me a number to call Apple to complete registration. Is there anything I can do?

There is no official public documentation of that alert as far as I know.
If you're trying to sign in to FaceTime, try to sign in to iMessage in the Messages application, or vice versa.
Otherwise, do as the alert directs. According to reports, you won't be charged for the support call if you select "Apple ID"—not the hardware model—as the product you're asking about, and cite the "customer code" in the alert as the "validation code" when you speak to the Apple representative.

So my phone got wet the other day. I dried it out completely, but the touch screen still isnt working. Is there anything I can do short of getting a new phone? Anything that can be done at the nearest Verizon store? I am one of three phones on our plan an

So my phone got wet the other day. I dried it out completely, but the touch screen still isn't working. Is there anything I can do short of getting a new phone? Anything that can be done at the nearest Verizon store? I am one of three phones on our plan and I am trying not to need to get a new phone before our contract expires next month.

Hello wetphone!
We're sorry to hear that your phone isn't working. It's very important to have a functioning touchscreen! Let's explore your options OK? If the phone is taken to a store, troubleshooting can indeed be done. The store representative can even contact us while you're there. Do you have insurance on the device? Or, do you maybe have a prior vzw device that can be activated until the upgrade is available? You can also check your My Verizon account to see if your line( or another line on the account) is eligible for an upgrade. VZW always has options for you.
Thank You,
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Currently I have 10 bookmark folders, but when I try to bookmark a new webpage, I only get the option of 5 of them. Is there anything I can do to make them all visible?

Currently I have 10 bookmark folders, but when I try to bookmark a new webpage, I only get the option of 5 of them. Is there anything I can do to make them all visible? I am now having to bookmark it to the "bookmark menu" and then manually moving it to the folder I want cause it is not being displayed.

No there is no arrow besides any of the folders (I do not have any sub-folders); I do have a "choose..." option, but that does not work either in showing all of the folders.

I backed up my itunes files to disk on my cpu and then I bought a new computer when I went to transfer the files I found that all the disks were blank. Is there anything I can do now

I backed up my files on dvds before buying a new computer. When I went to tranfer teh files onto my new cpu the dvds were blank. Is there anything I can do to get my files back. Oh and I live in Canada.............

It would probably work if the thumb drive was still connected when you tried to play the song.
Go to iTunes preferences Advanced tab. There is a checkbox for Copy files to iTunes Media folder when adding to library. If that checkbox is not checked, iTunes adds songs to your library but links to the song file from where it was added (which would be on the thumb drive). When you disconnect the thumb drive, iTunes says "the original file cannot be located."
If this is the reason for your problem, check that checkbox. You may also want to check the other checkbox for Keep iTunes Media folder organized, if it's not checked already.
With the thumb drive NOT connected, remove all of the songs you recently added from the iTunes library. Then, connect the thumb drive and add the songs again, like you did before. This time, iTunes will make of copy of the song files and put them in the iTunes Media folder.

I recently got my moms friend old iphone5 that he had for like a month. Everything is fine with it but it wont let me update any of my apps because it asks for his apple ID password. Is there anything i can do to change/fix that?

I recently got my moms friends old iphone5 that he had for like a month. Everything is fine with it but it wont let me update any of my apps because it asks for his apple ID password. Is there anything i can do to change/fix that?

sabrinabriii wrote:
I recently got my moms friends old iphone5 that he had for like a month. Everything is fine with it but it wont let me update any of my apps because it asks for his apple ID password. Is there anything i can do to change/fix that?
You should remove his AppleID and restore it as new.

There's a black and white striped glitch on the left side of my screen on my Macbook Air! Its happened before and has been an easy fix, usually just restart or turn off my computer but don't know what else to do. Is there anything I can try now?

There's a black and white striped glitch on the left side of my screen on my Macbook Air! Its happened before and has been an easy fix, usually just restart or turn off my computer but don't know what else to do. Is there anything I can try now? I wont be able to make it to the Apple store until tomorow and would prefer if there was something I could do that didnt cost money, my computers very new and I really need help.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I suggest that you try to repair the phone software using PC Companion..
Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?
If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

I tried to update my iPhone 4S but I nowkeep getting an error saying I need to restore my phone before it can be used because it's in recovery mode! But if I restore it I lose all my media and data and I don't want to do that! Is there anything I can do??

I tried to update my iPhone 4S but I now keep getting an error saying I need to restore my phone before it can be used because it's in recovery mode! But if I restore it I lose all my media and data and I don't want to do that! Is there anything I can do?? Somone please help, i'm freaking out over here!

Anything that was on the phone is already gone. You have no choice but to restore. If you were backing up and syncing the phone on a regular basis, you should be able to restore your backup with minimal data loss.

My iPod display is completely blank but I can still unlock it and hear the click. I know where most of the icons are so I can put on music sometimes. Is there anything I can do?

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