My ipod displays the sad ipod emoticon

Hello
i tried to turn on my ipod but the sad ipod icon came up when i tryed to restore my ipod my computer doesn;t say that my ipod is plugged in. i tryde to reset it and to put it in disk mode but my ipod won't do anything other than show the apple sign then the sad ipod icon and then a charging battery that doesn;t increase is there anything i can do at home or do i have to send it in?
thanks if you can help

Same Problem!! this really ***** because we're going on vacation in less than a week...3 hour plane ride...3 hour car trip...:(
iBook G4, iPod Mini Green Mac OS X (10.4.6) iPod 30GB- Black, iPod Mini- Green GRRR I want to just make my iPod work... I'll go to an apple store during our trip i guess (not that I woundn't go anyway!!)
Good Luck!!
~Lyv

Similar Messages

I was syncing my ipod (1st gen) while downloading an update to Itunes and now i get the sad ipod icon...can someone help me out or explain how to get it fixed? cause the Apple STore is acting weird and I don't know what to do

basically the title says it all...I've been using this for the longest time and now after i was syncing the ipod while downloading an update for Itunes the sad face ipod icon shows up and everything i try won't fix it. I'm wondering if anyone knows how they can help me fix it...please!

The Sad face icon is usually a very good indication of a hardware malfunction or failure usually with the iPod's Hard Drive, which would also explain the loud clicking noise you are hearing.
I assume you have seen this article yet?
iPod display's a sad iPod icon
If you are up for the challenge, you can also try all of the troubleshooting mentioned described by another forum member Mitch 751.
https://discussions.apple.com/thread/1193481?start=0&tstart=0
B-rock

I have an ipod classic and when i try to turn it on a picture of the sad ipod icon. How do i fix it?

my ipod is 20GB and the screen colors are black and white. the outside of the ipod is white and the back is silver. fisrt of all when i connect it to the computer it wont show up in itunes or in the finder devices. second, the ipod shows a sad ipod icon whenever i try to turn it on and it also makes this weird noise, i spent more than i should've on this so i want my money's worth. should i try to fix it or sell it? and if i should sell it, where are some good places to sell it to?
Thanks

Hello BigFanOfApple,
Thank you for the details of the issue you are experiencing with your iPod classic. In most cases, the sad iPod icon indicates a hardware issue. I recommend reviewing the following article:
iPod displays a sad iPod icon
http://support.apple.com/kb/TS1373
Thank you for using Apple Support Communities.
Best,
Sheila M.

Changed the headphone jack in my iPod and now it shows the sad face

It also shows the please wait very low battery message

Something either wasn't connected properly or was damaged when you swap out the headphone. As to what's it hard to say for sure.
iPod displays a sad iPod icon
B-rock

Help... Ipod display a sad Ipod icon..

Help me. My Ipod display a sad Ipod icon whenever I turn it on. I have already try the method here (Active Disk mode) but I can´t activate it. Don´t know what to do. I´ve bring it to an Ipod store, but they also don´t know what to do. How can I send it back to warranty? I´m in Germany.

See these troubleshooting articles.
Sad iPod icon.
What does this picture on my iPod mean?
PC doesn't recognize the iPod is connected.
Make sure you are attempting the disk mode entry correctly.
Putting iPod into disk mode.
This icon is usually indicative of a hard drive problem, and if none of the above help, it will need service.
You can arrange online service here.
Service request.

I have an ipod classic that gives me the sad ipod screen...

It gives me the apple screen, then the sad ipod thing.... how do i fix this? or attempt to fix this?

Hello sumiko7493,
You could try to work through the potential troubleshooting solutions provided in this extensive post by Mitch751 related to this issue. Otherwise, as he notes in the post, you will more than likely need to have your iPod serviced in order to gain full functionality again.
http://discussions.apple.com/thread.jspa?threadID=1591975&tstart=0
[iPod displays a sad iPod icon|http://support.apple.com/kb/TS1373]
B-rock

My ipod diplays the sad icon each time i plug it up what should i do?

is it a hardware problem or not?

See this article related to your issue.
iPod displays a sad iPod icon
And yes, usually this is a very good indicator of a hardware issue with your iPod. More than likely the hard drive.
B-rock

My ipod is going mad, giving me the "sad face" and refusing to restart!

The other day my iPod brought up the oh so familiar "sad face". I tried reseting it (the same way I fixed it the last time my ipod brought up the sad face) and got nothing but the start up screen...a prolonged wait, and the "sad face" once again.
I though maybe I could plug into my Powerbook and restore it to factory setting, but once again, the iPod decided to refuse. It is now displaying the lowest level on the charging sign and showing the sad face whenever I try to reset it. Also to be noted, it will not recharge at all when I connect it to the power adapter. The computer won't recognize the ipod so I'm at a bit of a loss. Any ideas? Do I simply have to take it into the Apple Store to get it looked at? Suggestions would be appreciated.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

I am trying to display the output from my ipod touch on apple tv. i can get the audio but no video. please help

i am trying to display the output from my ipod touch on apple tv. i can get the audio but no video. Thank you for any advice.

What output are you trying to get to your tv?

Hello all, I have a 6G iPod Nano that I currently use as my primary watch. A week or so ago I started to experience a blank white screen when I press the "sleep/wake" button instead of the watch face (I have it set to wake from sleep to display the cl

Hello all,
I have a 14.88G iPod Nano that I currently use as my primary watch. A week or so ago I started to experience a blank white screen when I press the "sleep/wake" button instead of the watch face (I have it set to wake from sleep to display the clock). When I hard reset it, it will come back fine and the screen will respond and work as normal, as soon as I manually put it to sleep by pressing the "sleep/wake" button and then try to wake it the same thing happens and I have a blank white screen that doesn't respond to touch gestures or anything.
What I have tried so far to no avail:
Numerous hard restarts (holding the "sleep/wake" button with the volume - button).
Tried this: iPod nano (6th generation): Hardware troubleshooting
Changed the watch face to display.
Recharged the device overnight (without full discharge).
Since none of this works I'm out of ideas. Eventhough I have a 6G Nano it should no longer be under warranty since I was sent it as a replacement for a different (older) product.
Any ideas? Is this a known problem? Thanks in advance for any insight any of you could provide. Also, what time is it??
Regards,

Hey,
I have the exact same problem as you have described. I also used my ipod as a watch but starting from today, whenever I unlock it the screen turns white until a reset is done. Even a factory reset through itunes didn't fix it.
Have you found any solution?
Bah, this is annoying.
//Gubbar

My iPod Nano 3rd generation suddenly no longer displays the menu. The music plays but I cannot bring up the display

My iPod Nano 3rd generation suddenly will not display the menu. It plays as usual but I cannot bring up the display.

Hi b ellen,
Thanks for visiting Apple Support Communities.
See this iPod Nano Troubleshooting Assistant for some steps you can try:
http://www.apple.com/support/ipod/five_rs/nano3gen/
Best,
Jeremy

HT201263 After updating to the ios6 my ipod was going on and off displaying the apple icon and then had a white screen that had multi colors on it. Then it had a blue screen.plz help me

I was updating my iPod touch 4g to the ios6 and it told me to hook it up to the iTunes and so I did. After doing that the computer told me to restore I tried and it didn't work. My ipod then was Turing on and off displaying the apple icon then my screen turned white with rainbow colors going down the screen then at some point my ipod had a multi colored blue screen. The screen was no longer blue after I let it die. Plz help I can't find any solutions.

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

CANT GET RID OFF THE SAD FACE ICON ON MY 30 GB IPOD VIDEO, HELP

HELLO, IVE JUST PURCHASED A BRAND NEW 30 GB IPOD VIDEO AND SINCE I FIRST TURNED IT ON, THAT AWFUL ICON WITH THE SAD FACE IPOD APPEARED. I DID ALL TIPS AND HELPFUL HINTS PUBLISHED AT APPLES WEB SITE BUT STILL CANT MEKE IT WORKS.
PLEASE HELP ME!!!!!!!

I can only suggest trying the steps here again: "iPod does not appear in iTunes or on the desktop, an exclamation point or sad iPod icon appears onscreen" http://docs.info.apple.com/article.html?artnum=61771
If after a couple more tries it is still malfunctioning then return it to the store, good luck

My daugther's ipod only displays the apple on the screen and we cant get it to do anything can anyone suggest what to do please?

my daughter's ipod only displays the apple on the screen and we can't get it to do anything. any suggestions ?

tia,
Click on the following link, which is an Apple tutorial which is related to the problem you are having:
http://support.apple.com/kb/TS3281

My ipod has the sad face

well my ipod got int the washing machine and anyway it was all messed up the screen was all foggy and wet, but now the screen looks normal and all and now the sad face won't go away. And i've tried putting it into disk mode like they say to but it won't go into disk mode and so does anyone know what i should do? Thanks
Dell Windows XP

I wouldn't do anything with it until it's dried out completely and that may take at least a week. If you mess with it, you risk frying it completely (if it isn't already).
Then check this post out.
http://discussions.apple.com/message.jspa?messageID=2369954#2369954

My ipod displays the sad ipod emoticon

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