My iPod hang when I skip the song in shuffle mode

I always use shuffle songs and skip to find the song I wanted. I have used it for 11 months and this month my iPod hang oftenly. I send it to apple care in Thailand. They take 4 days and call me to get my iPod back. They said "There is no problem with my iPod". After I play it in the same way for a while, it hang again.
I have called my local support. They told me that iPod is not designed to use like that. We cannot use shuffle songs and skip the song oftenly. I do not think the iPod do not support this. I used it for 11 months and have no problem. When I have the problem, they say I cannot use like this.
Is there anyone find this problem? In shuffle songs mode, using skip oftenly. I would like to double check this problem before send it to apple again.
Thanks.

Hi tokepi,
I'm having exactly the same problem, and after upgrading to the latest iTunes Version it has gotten worse.
I'm trying to find the software to reformat the hard drive of the iPod as my suspicion is that the hard drive has errors on it, hence why the songs hang or skip to the next track.
Unfortunately I've been unable to find the utilities to reformat the drive, but I guess that Apple must have the ability to do it, or replace the drive.
Make sure you keep all communications with Apple as your iPoad should still be under 12 months warranty, and so if defective they should replace it free of charge.
Good luck and let me know if they get it fixed!

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- Reset the iOS device. Nothing will be lost
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Message was edited by: Spectra09

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