My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download????

My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download can anyone please help me ????Plus it still has some of the previous owners pictures and videos on it that I want to delete and can't????? Also is there a way to kill the apps that u have used throughout the day the battery doesn't last long at all ??????

- How did you dlete stuff from the iPod? If you have a 1G or 2G iPod and deleted the stuff by going to Settings>Genera.>Reset>Erase aall contents and settings without being connected to a power source, the battery dies before he erase was comleted since it can take hour.
- In any event try the following:
- Connect to a chaging sour for three hours.
- Reset the iPod and then connect to the computer and try to restore va iTunes.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try placing the iPod in recovery moe and then try to restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore
- Last try DFU made and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

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I just bought a used iPad 2, how do I change the previous owners info for the app store? Whenever I try to buy an app it asks for the previous owners password for the iTunes account. I have my own account Nd would like to use it.

Need help Changing the previous owners settings for the app store. I can't buy any apps. Because it asks for previous owners information.

I had this same problem, and it was erased.
For some really odd reason iPads sometimes retain the last user iTunes account on first visit to the iTunes store.
I am thinking it is actually the iTunes store recognising the iPad, and so 'helping' by showing the last log in settings.
So I would also recommend Erase All Content and Settings to start.
If that was done then what you need to do is log in, or create your own itunes account.
This is in Settings, Store.
create your own iTunes account (or log in with an old one).
Purchase something.
Then (as long as you don't have any app from the last owner on) it should never ask for the old account again.

I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

If the machine was upgraded to Lion 10.7.x by the original owner then you bought an illegal license of Lion and also of any other applications that the seller said came pre-installed, this assumes the seller did not include original install media. In that case you need to contact the seller for the original install DVDs that came with the machine re-install up to Snow Leopard 10.6.8 and then purchase Mountain Lion ($20) and the applications you want or need. If the seller cannot come up with the original install discs then you can buy them from a nominal cost from AppleCare..

HT4759 I did a a factory reset to my I phone 4G but it ask for the original owner account but I don't know the original owner, how can I activate my device?

I did a a factory reset to my I phone 4G but it ask for the original owner account but I don't know the original owner, how can I activate my device?

Unfortunately, you can't. There's no way around it. You'll have to get the ID and password used to originally activate the phone or you will not be able to activate it again. If you can't contact them, try to get your money back because you won't be able to use it.

Hello, i bought an ipod 5 touch. and i restored it and turned iton, but when i turned it on its asking for the ex owners apple id and password. i have no idea who the old owner was, any help???

hello, i bought an ipod 5 touch. and i restored it and turned it on, but when i turned it on its asking for the ex owners apple id and password. i have no idea who the old owner was, any help???

I hope you bought this from a store, you can return it and get your money back. BUT if you bought from a person off the street or off the net, someone you don't know... I'm thinking you just got screwed! And are out the money and have an expensive paper weight. I hope I'm wrong, but I think you have a stolen iPod. If you can find the person that sold it to you return it and get your money back, but I'm thinking they are long gone. If you can not find the person report it to the police and turn it over. Sorry and Good luck.

I bought an ipad2 for my wife's birthday. When she trys to update an app, she is asked for the former owner's password. How do I fix this?

I bought an ipad2 from a private individual for my wife's birthday. When she tries to update an app, she is asked for the former owner's password, which we do not have. How can I fix this so it asks for her apple password?

If the app was bought with the formers owners Apple ID, you cannot update the app with her ID. Apps belong to the ID that was used to purchase them. The former owner should have erased the iPad before he sold it to you and his ID would not be popping up.
If these were apps that your wife bought, then her ID would be popping up, unless I am missing something.

When I go to update my software using the app store download, it always asks for the previous user's ID, not mine. Please help!

When I go to update my software using the app store download, it always asks for the previous user's ID, not mine (my IT guy at school's-I am a faculty with admin priviledges). I have signed in as me, have set the main preferences login user as me,and everywhere on the laptop I can use my apple ID except here. It always shows me a greyed out ID of my IT. How can I reset this to my ID? It doesn't give me an option to change the user ID, only a link to reset password. I reset it, but it did not change the problem. Can someone help me?

It's not an ID problem, it's an ownership problem.
When someone uses their personal Apple ID to buy and download content, the content is licensed to them and has their Apple ID engrained in it's DNA. It is an anti-piracy program. And when that personal Apple ID is used to setup a new Mac, it involves the Mac itself, the shipping OS and any pre-installed apps as well.
It's not the correct way to handle Macs that belong to a business or an institution. And had it been handled correctly they would not now be in this predictument needing a drastic remedy.

I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?

I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?

Please do not try to send attachments in mail responses to forum messages. Please return to the forum and click Reply. You can then use the CAMERA icon to add your pictures. Looking forward to seeing what is wrong with your license screens - the general advice is simply to sign in, and everything is done. Make sure you use the SAME Adobe ID that you used to purchase, and check your account details to be sure the subscription is active.

HT3702 I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

In AppStore.app for some reason when I try to update my apps, it asks for the wrong user account than the one that I am logged in with. This makes me unable to update my apps

In AppStore.app for some reason when I try to update my apps, it asks for the wrong user account than the one that I am logged in with. This makes me unable to update my apps

You would have downloaded those apps with the wrong Apple ID then created a new Apple ID which is the on you are on now. This is acting as normal because all content downloaded from the iTunes and App Store is attached to the Apple ID it was downloaded with. To stop this you would delete the apps and redownload them with your current Apple ID you are signed in with.

When setting up a Firefox Sync account I was never asked a secret phrase. When I try to use Firefox Home it asks for the secret phrase. What do I do? (using Firefox 3.6.10, iphone 4 and macbook OS X

When setting up a Firefox Sync account I was never asked a secret phrase. When I try to use Firefox Home it asks for the secret phrase. What do I do? (using Firefox 3.6.10, iphone 4 and macbook OS X

On the MacBook, open up the Preferences dialog and go to the Sync panel. Click the Manage Account button so it shows more options, then click on the My Sync Key link to show you the Sync Key.
The sync key is the same as the secret phrase, it was renamed in recent versions of Firefox Sync.

I just purchased a used ipad I am trying to set it up and it is asking for the previous owners apple ID is there a way to set this up with out this information?

I just purchased a used ipad I am trying to set it up and it is asking for the previous owners apple ID is there a way to set this up with out this information?

No, you will need to contact the previous owner, he/she is the only person that can remove it from their account : http://support.apple.com/kb/TS4515

Hi my iPad displays "iPad disabled connect to iTunes" when I connect it to iTunes it keeps asking for me to enter password but I can't because the iPad is disabled. Please advice how to resolve this problem. Thanks Best regards iPad 2, iOS 6.0.1

Hi my iPad displays "iPad disabled connect to iTunes" when I connect it to iTunes it keeps asking for me to enter password but I can't because the iPad is disabled. Can anyone please advice how to resolve this problem. Thanks
Best regards
iPad 2, iOS 6.0.1

You may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad and restore/resync your content to it

When I start m/ff browser, the pop-up prompt asking for the master security password appears twice. It was not doing this before. What is wrong?

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== This happened ==
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== Afew days ago

It could be this bug: https://bugzilla.mozilla.org/show_bug.cgi?id=499233 - - multiple master password prompts triggered by filling form logins in multiple tabs
If you have multiple tabs with form logins restoring when you restart Firefox, that could cause multiple master password prompts.
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Bought an ipod at eBay. But I cannot restore it.it is asking for the previous owner email password. I don't know what to do

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You are running into the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
Your choices:
- Get the Apple ID and passsword and enter it
- Get the previous ownder to remove the iPod from their account
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
- Return the iPod for a refund
- Keep th iPod and now yo have an expensive thin brick and have learned a lesson. It could be that the iPod was stolen or lost. Apple will not help.

My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download????

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