My ipod has stopped responding there is nothing on the screen just light is glowing and the screen is black and none of the buttons are responding and even the ipod is not connecting to itunes?what to do help.....
i cant restore and the buttons are not responding?
- Try a reset Nothing is lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then connect to your computer and see if yo can restore the iPod.
- Next, place the iPod in recovery mode and then try to restore. for recovery mode se:
iPhone and iPod touch: Unable to update or restore
- If screen is still on, let the battery fully drain. After charging for an hour try the above again. If the screen is still on then it is time for an appointment at the Genius Bar of an Apple store since you likely have a hardware problem.
Similar Messages
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my 3rd generation will not connect to itunes when i plug it up to the computer by USB. i have tried to do it with itunes open and closed. it wont recognize it but it is recognizes in the my computer screen. it even makes a jingle when plugged up. on my ipod i can download music wirelessly from my itunes. other than this issue my ipod works just fine. what should i do?
Try
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem -
I cant download any app from appstore my pad notifying me can not connect to itunes whats happening
my pad notifying me can not connect to itunes store while am trying to sign in or am trying to download any app today only iam experienced please try to solve my problem
Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
Do not change your settings. -
Whenever I buy something in game, it says that " can not connect to itunes store". Why???? I fill all my payment information in app Store, bt I couldnt buy any thing. Why???
Additonally, at this point I really want to talk to someone who cares about how a customer like I might feel in such a situation and when I call corporate would like to talk to someone who is interested in hearing my input as it really sucks to think I really don't feel like going to the store anymore and would rather just buy stuff on amazon or newegg these days instead;/ When I know how much i used to enjoy going into the store and getting friendly with kind staff who worked with me to get the best deal on the items I got--perhaps this was because it was at a more desperate time when Best Buys fate as a company was more precarious prior to price matching taking origin. Also, on an aside, would like to add that obviously there is always the one or two people who go out of their way to make sure you have an excellent expeirenece so I am not trying to make any sweeping generalizations here. In fact, I find the forum contributors to be among the most kind and helpful, but that might be because they don't have to deal with the now seemingly dreaded "pricematch" epidemic;D
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Can't download an app candy crush for my daughter, it starts then cancels, the message I get: can not connect to iTunes store. Please help
See if a reset works?
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. -
TS1363 ipad not connecting to itunes....help
When I connect to itunes by a lead the ipad shows in the computer section but not on the itunes site so I am unable to synchronise. A question 'Trust this computer also appears on my ipad'. I confirm trust but it still does not show as connected. I have also tied a different lead.
I have also rebooted my ipad and and Computer and also reloaded the itunes programme to no avail. Diagnosis showas 'no ipad found.' Any suggestions please.Hi Gerry 75!
I have an article for you that should be able to help you troubleshoot this issue a little further:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
I updated an iPhone 4 on my computer with no problems. Now I put another iPhone 4 on the same computer and it wouldn't register with Windows or iTunes. Any tips on how to get my phone to sync?
If you were to plug the phone into a wall charger, would it recgonize the power source and charge?
Follow the steps in this article, http://support.apple.com/kb/TS1538, and see if that helps.
you may have to try a different usb cord or different usb port. -
I attempted to update my iphone 3 using itunes. I'm not certain but I believe I did a backup on my pc first. I am now unable to use the phone at all - the slide bar won't move and I have a camera icon next to the slide bar which is not responsive. I have tried to sync and even left the phone connected to the pc overnight. The phone is going flat within a couple of hours and won't stop beeping every few seconds and seems to be syncing all the time, even when disconnected from pc. I am fearful that I have lost all my contacts - nothing is working - can anyone help - please?
Try resetting it if you can: hold the on/off and home buttons until you see the Apple logo (ignore the off slider that appears first), then release. If you can't, try to connect it to iTunes, go to the Summary tab of your sync settings and click Restore to restore it. If that doesn't work you'll have to force it into recovery mode to restore it as outlined here: http://support.apple.com/kb/ht1808.
You can check in iTune to see if you have a backup. They are listed in iTunes>Preferences>Devices. However, the backup may not bring your contacts back as contacts are only backed up as necessary to preserve the recent call and call favorites lists. -
TS3694 Error message in App Store saying "Can not connect to iTunes Store"?
Just started using my iPad 3 that I just recieved for my birthday a few days ago. Last night went to download a new App from the App store, which was free. After hitting the "free" button and continuing on and hitting the "download App" button I received an error message saying "Can Not connect to iTunes Store" and the word "OK" under that to make it go away. I continued on with other games to see if it was just an issue with that one but no matter what i hit it says that same error message. I spent hours on the phone with Apple Support only to have the gentlemen have me save everything on my iPad onto my iTunes on my PC and then start to Restore to Factory setting and then was told if had any issues to call them back. I left the room for about 5 min. only to come back to have an error message saying "The ipad could not be restored, an unknown error occurred (3014). I was just wondering if anyone else is having any issues similiar to mine. Please advise. My next step is to call back up and ask to speak to a Support Specialist the gentlemen said..once it goes to the "restore" point regular tech support can not help he explained.. Just frustrated after spending over 1 1/2 hrs on the phone to have gotten nowhere and now have to call back and start again with something brand new.. I just think i got a lemon!!
This what Apple's iTunes specific error codes support article says about that particular error.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
we have a disabled ipod, we have followed directions but will not connect to itunes what else can we do
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. -
I was updating my iphone 4s on my computer and there was an error and my phone has the connect to itunes symbol but will not connect to itunes on my computer. I am unable to use my phone and im not sure what to do..
See this support document for help. You may have to do this more than once. http://support.apple.com/kb/HT1808
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Hi, needing advice, my phone today has contacts and photos from nearly a year ago that were deleted. I have not connected to itunes lately and icloud backup is switched off.. Its only annoying as some of my family have changed there phone numbers and now i cannot tell which is the correct number as there are now multiples. Any help would be great. Thanks
Have you recently added your Facebook credentials? If you haven't synced with your PC recently, this is likely the reason.
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Unfortunately, I keep getting the error "can not connect to iTunes. Code:0" I've tried rebooting, signing out of my apple ID, can someone please help or advise me on what to do? Many thanks, Ryan
hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo
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A few days ago i small piece of plastic got stuck and subsequently fell out the charger hole of my ipod classic, although it still connects to itunes and syncs itunes says it has synced but there is nothing on my ipod! I have done this a few times and nothing seems to work! HELP! :/
Transfer all of your content to the computer:
Tunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
http://support.apple.com/kb/HT1848
Then try turning the device off and on again. I'd leave it off for 10-15 minutes, but that is up to you:
http://support.apple.com/kb/HT1430
If the item is still there, you may need to restore the device:
http://support.apple.com/kb/HT1414
Hope that helps . Worst case scenario, you may need to write into iTunes support to see if they can also help!! -
one day i loggged on and all it said was acssecing itunes store but never got there. then a message came up saying "could not connect to itunes server. check your connection and try again later". what should i do?
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)
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