My ipod is acting on its own. It goes to voice command on its own and it will go to the home screen and possibly the search screen even when im in an app. also the multitasking will be brought up. and it turns itself on. what do i do to fix this.

i also tried the reset by holding the lock and the home button but it didnt seem to fix it. and this started after i let a friend borrow it for a night. and its not jail broke.

- Disconnect headphones if you are using them
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

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I installed Yosemite and now my computer is slow when logging in. Also when I type my password the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?

I installed Yosemite and now my computer is slow when logging in. Also when I type my password, a bar appears measuring the process and then all of a sudden the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?
Here is what the etrecheck results are:
Problem description:
slow at start up, screen is distorted while logging in, it is fine after
EtreCheck version: 2.1.8 (121)
Report generated April 5, 2015 at 9:42:01 AM PDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.3 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 297
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 384 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: 0:7:0
Disk Information: ℹ️
    Hitachi HTS545032B9A302 disk0 : (320.07 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 318.84 GB (174.85 GB free)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 319.21 GB Online
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /System/Library/Extensions
    [not loaded]    com.devguru.driver.SamsungComposite (1.1.0) [Click for support]
    [not loaded]    com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]
        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
    [not loaded]    com.devguru.driver.SamsungACMControl (1.1.0) [Click for support]
    [not loaded]    com.devguru.driver.SamsungACMData (1.1.0) [Click for support]
Startup Items: ℹ️
    HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
    Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
    [failed]    com.apple.ucupdate.plist
    [failed]    com.apple.watchdogd.plist [Click for details]
Launch Agents: ℹ️
    [not loaded]    com.google.keystone.agent.plist [Click for support]
    [not loaded]    com.hp.help.tocgenerator.plist [Click for support]
    [not loaded]    com.logmein.LMILaunchAgentFixer.plist [Click for support]
    [not loaded]    com.logmein.logmeingui.plist [Click for support]
    [not loaded]    com.logmein.logmeinguiagent.plist [Click for support]
    [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]
Launch Daemons: ℹ️
    [not loaded]    com.adobe.fpsaud.plist [Click for support]
    [not loaded]    com.google.keystone.daemon.plist [Click for support]
    [not loaded]    com.logmein.logmeinblanker.plist [Click for support]
    [not loaded]    com.logmein.logmeinserver.plist [Click for support]
    [not loaded]    com.logmein.raupdate.plist [Click for support]
    [not loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [not loaded]    com.adobe.ARM.[...].plist [Click for support]
    [not loaded]    com.facebook.videochat.[redacted].plist [Click for support]
    [not loaded]    com.google.GoogleContactSyncAgent.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Android File Transfer Agent    Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
    HP Product Research    Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
    HPEventHandler    Application (/Library/Printers/hp/hpio/HPEventHandler.app)
Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    LogMeInSafari64: Version: 1.0.660 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    LogMeIn: Version: 1.0.660 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    LogMeInSafari32: Version: 1.0.660 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    AdobePDFViewer: Version: 10.0.1 [Click for support]
    SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         7%    ocspd
         4%    WindowServer
         1%    kextd
         0%    ps
         0%    securityd
Top Processes by Memory: ℹ️
    137 MB    Microsoft Word
    120 MB    Safari
    86 MB    ocspd
    82 MB    CalendarAgent
    77 MB    WindowServer
Virtual Memory Information: ℹ️
    310 MB    Free RAM
    1.89 GB    Active RAM
    1.55 GB    Inactive RAM
    544 MB    Wired RAM
    1.13 GB    Page-ins
    8 KB    Page-outs
Diagnostics Information: ℹ️
    Apr 5, 2015, 09:32:47 AM    Self test - passed
    Apr 5, 2015, 09:30:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-05-093005_[redacted].crash
    Apr 4, 2015, 01:12:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-131241_[redacted].crash
    Apr 4, 2015, 08:13:57 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-081357_[redacted].crash

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

HT204266 I downloaded AirPlayIt yesterday from the app store. It was on my iPad yesterday. Today, however, the app icon does not appear on my home screen. When I go into apps it is there but it doesn't have an "Open" choice. There is only a cloud with

I downloaded AirPlayIt yesterday from the app store. It was on my iPad yesterday. Today, however, the app icon does not appear on my home screen. When I go into apps it is there but it doesn't have an "Open" choice. There is only a cloud with an arrow pointing down. When I click on the app it pops up but there is no open button. How can I remove it? Tapping it won't work as it isn't on my home screen.

You'll have to contact the developer about this. Apple doesn't make this app;

HT1688 i have restored my iphone 3gs and put my sim card in it but it will no longer activate. my power button is broken so i cannot turn it off. what can i do to fix this??

i have restored my iphone 3gs and put my sim card in it but it will no longer activate. my power button is broken so i cannot turn it off. what can i do to fix this??

Then the SIM may have failed. Try removing and re-inserting it. If that doesn't fix it, you will have to get the SIM replaced by your carrier.

I am using the Adobe Acrobat Reader on a mac and I followed all the directions to copy an image but when I press paste only half of the image appears or it appears as an empty square. What can I do to fix this?

I am using the Adobe Acrobat Reader on a mac and I followed all the directions to copy an image but when I press paste only half of the image appears or it appears as an empty square. What can I do to fix this?

Hello,
I would like to inform you that not all the browsers and online PDF readers support copying text from a PDF. If you have opened the PDF online, please download PDF file to your computer and then open the file in Adobe Reader.
Please share a screenshot if the issue still persists.
Regards,
Nakul

I cannot hear the vocals on downloaded movies on Apple TV. Ithe background music and sound effects only. What can I do to fix this please?

I cannot hear the vocals on downloaded movies on Apple TV.
I can hear the background music and sound effects only.
What can I do to fix this please?

Most movies have Dolby surround sound. Seems like you don't have all sound channels coming out of your speakers.
Is the AppleTV connected to a receiver or to a TV?
If you have a receiver that supports dolby surround you should configure the sound settings of the Apple TV and receiver accordingly.
If it's connected to a TV the audio setting "Dolby Digital" in the Apple TV should be set to off.

HT204384 The SD slot is not reading any of my memory cards, what can I do to fix this?

The SD slot is not reading any of my memory cards, what can I do to fix this?

Resetting your Mac's PRAM and NVRAM

HT3964 I did the SMC reset for my iMac intel-based and now it won't turn on. What can I do to fix this?

I did the SMC reset for my iMac intel-based and now it won't turn on. What can I do to fix this?

Well, first things first... is the power cord fully plugged into the back of the iMac (and the wall, for that matter)?
Make sure the wall outlet has power, too... I've scratched my head over stupid issues where I forgot to flip a wall switch.
If the outlet does have power, then try doing a pram zap. Command + option + P + R (hold those at startup).
If the machine is receiving power, you should be able to see some LEDs if you look through the bottom grate of the machine to the left of the RAM door.

HT5624 my I pod will turn on but it will not go to the lock screen it has a itunes symble and a usb cord symble what do i do to fix this

so how do i fix this promblem????? please help me

Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

My daughters Ipod touch was stolen and retrieved, but now it won't work. It only says Ipod is disabled when turned on. What can I do to fix this?

When device is started the screen says Ipod is disabled. It will not allow me to do anything. How can I fix this issue???

Place the iPod in Recovery Mode and restore via iTunes.
iOS: Wrong passcode results in red disabled screen
If not successful, try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

HT201210 with the latest version of OS my Camera is not working and my WiFi Greaid out what can I do to fix this issu?

with the OS 6.1.3 my Camera is not working the shutter is close out and My WiFi graied out need help
Thanks

Hello ffattah,
Thank you for using Apple Support Communities
I have a couple of articles for you to run through and test out. The first is to address the camera not working, take a look at this one iPhone: Hardware troubleshooting found here http://support.apple.com/kb/TS2802.
Camera is not functioning
If the screen shows a closed lens or black image, force quit the Camera app.
If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Third-party cases can interfere with the autofocus/exposure feature and the flash (iPhone 4 only); try removing the case if you have image-quality issues with photos.
Try turning iPhone off and then back on.
Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
Try to remain steady while focusing:
Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center. Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
Video: Adjust focus before you begin recording. After recording begins, you cannot readjust focus until you stop recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll. Note: Video-recording features are not available on original iPhone or iPhone 3G.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
For the Wifi being grayed out in your settings take a look at this article named iOS: Wi-Fi settings grayed out or dim found here http://support.apple.com/kb/ts1559
And if none of that works try resetting the device with this process from iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting found http://support.apple.com/kb/ht1430.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
Lastly you may need to backup and restore the device with iTunes:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
All the very best,
Sterling

I try to reply to hotmail and it crashes. I restore the session and it immediately crashes and continues to do so. what can I do to fix this? Thanks

I have a Mac with Snow Leopard. I open FF and go to Hotmail. I try and reply and it goes to reply page and then crashes. The alert shows up to start new session or restore. I try both and it opens and 15 secs later it crashes again. what can I do to fix it. I have gotten the alert about Java scripts not enabled. Thanks

I am on a Mac using Snow Leopard 10.6.7 and I had the same problem, but it was also indicating that Silverlight was crashing. So I searched for Silverlight using Spotlight and trashed all the Silverlight files. That seems fix the problem so far.

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My ipad 1st generation keeps going back to home screen on certain apps when i try to play games,but the same games play on my laptop.The games load up and when i press play it goes back to home screen.My software is 5.1.1,don't know processor speed or memory,storage is 5.0 GB.I have tried everything i know but can't get it to work any help would be appreciated.

Hi This is because the Apps need more power now and have been updated the iPad 1 cannot run new Apps Upgrade if you can. Cheers Brian

I recently updated to Firefox 8 and ever since I have done that, I can't get it to open. Every time I click on the icon on my desktop to open it, it crashes. What can I do to fix this?

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please install latest version of Roboform 7.6.2 and try
* www.roboform.com/support/news

I just got my new iPhone 16 days ago and when I try to download an app it always give me a message "Cannot connect to ITunes Store." What can I do to fix this?

Please if anyone can help me help....

Well folks I finally got my "can't connect to iTunes" issues fixed. Seems that there was an unauthorized change to my email address and account therefore not allowing mr to connect to iTunes.
Here is how I got it fixed.
1. Contacted iTunes store support
2. Followed their instructions and replyed with the following info:
An order number from one of my purchases
Last 4 digits of the c.c. Used for the iTunes store acct
Answer to one of my security questions
And 2 items from this list.
Birthdate
Billing address for Acct
Phone number on acct
It was after all of this that they saw that someone had made an account modification back in February when the issue began. Seems they changed my email address just slightly and that is what kept me from being able to sign in and not a password issue. This was likely due to a phishing email that came out in conjunction with iCloud asking users to change their passwords to a more secure form by adding a capital and number.
To get all of this cleared up it took about 4 days as we emailed back and forth. I also needed a seperate email address they could use to send me info. Once they determined the issues and went to get them fixed by changing the email address associated with the acct and I created a new password I was able to access iTunes with no issues and even my previously thought lost acct balance was there.
Hope this helps
Crash

My ipod is acting on its own. It goes to voice command on its own and it will go to the home screen and possibly the search screen even when im in an app. also the multitasking will be brought up. and it turns itself on. what do i do to fix this.

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