My ipod is broken for the 4rth time

well, yet again my ipod is broken. same problem as last time, same $30 bucks down the drain to fix it. i dont get it, my computer has all the system requirements. when i plug in my ipod into the computer to upload songs, my ipod screen is blank, yet it makes cranking noises... and it totally freezes my computer. the second i unplug it my computer unfreezes. since this is the 4rth time, think if i complain... apple will repair this time for free? im so sick of losing my beloved music for like 2-3 weeks.
ipod 20gb click wheel   Windows XP  

Anyone else's case would be completely situational and may or may not apply in your case. Apple takes every request on a case-by-case basis, and evaluates based on a number of factors that may be complete different in your case. So it really won't matter what someone else might have been able to negotiate, since that could well not apply in your case.
Good luck.

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