My ipod is frozen...any suggestions?

my ipod classic is frozen.  it won't charge, itunes doesn't recognize when it's connected and the screen is stuck on.  i tried resetting it but no response.  i tried the other things the website suggested but nothing.  does anyone have any ideas? 

Need some info to help.
When you reset, do you get from the Apple Logo to the welcome sign?
Have you tried using another cable or another USB port to charge?
How old is this iPod?
Are you using an iPod Dock?

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