My ipod is frozen. Its stuck on the picture of the ipod cord and an arrow pointing to the ipod symbol thing. I try plugging it in and it says that because its locked with a passcode it can't do anything. How do I get it unfrozen?
my ipod is frozen. Its stuck on the picture of the ipod cord and an arrow pointing to the ipod symbol thing. I try plugging it in and it says that because its locked with a passcode it can't do anything. How do I get it unfrozen?
This will help: http://support.apple.com/kb/HT1212 : iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
Similar Messages
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my kids entered the passcode several times wrong and now it is disabled and written on it"connect to itunes" , when i did connect it to itunes it said "can not connect to ipad because it is locked with a passcode" what can i do pls?
You may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad and restore/resync your content to it.
If you do it via a different computer that it's not normally synced to then (from here) :
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. -
I am trying to upload photos from my iPhone to my macbook but each time I plug my iPhone into the macbook, a message comes up which says my device is locked with a passcode and I cannot load the photos. When I plug my phone in, it is on the home screen and unlocked so I don't understand what I am doing wrong. This has never occurred before. Please help.
Get a powered USB hub.
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents -
I was downloading the new IOS and message could not find Iphone appears in Itunes window - Now my my phone is stuck with the power symbol and an arrow pointing to the Itunes symbol, I have tried turning off my phone and turning it back on but nothing seems to work
So when you plug it into your computer, you're not getting a message in iTunes that it has discovered a phone in recovery mode?
Reboot both the computer and the phone and try again. -
I tried to upgrade to ios4 by plugging my Ipad into Itunes on my desktop. I got an error message as it was downloading. Now my Ipad won't turn on at all. All I get is a pic of the plug and an arrow pointing to the Itunes logo. I tried to reset, but nothing works. When I try to plug the Ipad into my desktop and access Itunes, my Ipad doesn't show up on the Itunes screen.
You need to restore your iPad using recovery mode and the process is covered in this article.
iPad: Unable to update or restore.
http://support.apple.com/kb/ht4097 -
i have a license for all adobe files but recently i had a virus and all my files were deleted.Now when i want to have them back with my redemption code it says that i cannot use it anymore.But my license is not expired.How do i get my files back??
Your redemption code was used to acquire an activation code. The activation code is what you need to use when you want to reinstall/enable the software again. Check your Adobe account online to see if the number(s) can be found there.
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I tried to update my 4s to the latest ios6. itunes came back and said there was an unexpected error. the screen on the phone is hung showing a usb cable and an arrow pointing to the itunes icon. itunes does not see the phone as being plugged into my computer. I restarted itunes, no difference. I can't seem to reset the phone. It comes up with the apple icon and then goes back to the usb plug screen. I'm totally hosed right now!!!
Error 1604:
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
From Apple Support page >
iTunes: Specific update-and-restore error messages and advanced troubleshooting -
Ihave aol and cannot acesss my email after updating to osx 10.6. the help says that I need mail 4.6. I have 4.5. How do I get the correct version?
Run all software updates.
http://support.apple.com/kb/TS4424 -
I purchased a ringtone and it is not visible in my cloud, etc, but when I try to purchase it again, it says that I have already purchased it. Where can I recover my ringtone?
Try Here > https://discussions.apple.com/docs/DOC-3792
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I purchased a ringtone and it is not visible in my cloud, etc, but when I try to purchase it again, it says that I have already purchased it. Where can I recover my ringtone?
Try Here > https://discussions.apple.com/docs/DOC-3792
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the iphone 4s is disabled - it says "connect to itunes". When I connect to itunes, I get the message "itunes could not connect to the iphone because it is locked with a passcode. You must enter your passcode on the iphone before it can be used with itunes"....the phone is disabled because the wrong passcode was typed in too many times and when I try to go to itunes, it won't connect the phone because the phone is locked, so how do I unlock the phone since it's disabled???
You can restore the iPhone from backup on the last computer your iPhone synced with, this will allow you to reset the passcode http://support.apple.com/kb/HT1414. If you do not have access to the last computer the phone synced with, you will have to force the phone into recovery mode & restore as a new device, all data on the phone will be erased http://support.apple.com/kb/HT1808.
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can anyone help me please, my ipod had an update so i clicked install it did all the usual stuff but when it came back on ther was the itunes icon and an arrow pointing to it coming from a usb lead the ipod is frozen it wont do a thing iv tried turning it off an on aqn resetting it but its still the same can anyone tell me what to do? at the min iv got it plugged into my laptop via a usb
The screen is telling you to connect the iPod to your computer and restore via iTunes.
iTunes: Backing up, updating, and restoring iOS software -
Why does my ipod have on its screen the itunes symbol and the cord with an arrow pointing to the itunes symbol. I can't do anything with my ipod now!
Plug it into iTunes. If that does not work hold the power and home button untill the screen turns off then let go of the power button but KEEP holding the home button... this should bypass the connect to iTunes screen. Hope it helps.
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Hello all, I got my ipod two weeks ago and it was ok.However, whilst charging it yesterday, I was buying something from Amazon and all of a sudden a message came up on the computer screen that i tunes had been encountered a problem.Since then all I get on the ipod is a picture of the i tunes logo, and a picture of the cable, with an arrow pointing to the i tunes logo, as if ive got to plug it in.Also since this happened, ive downloaded songs, but am unable to load these on to my ipod as the line on my page which allowed me to do this has disappeared.HELP!!!!
The unit is in factory reset condition. Connect to a computer that is running ITunes.
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I need to restore my iphone but itunes can't connect to it because of my password which I can't input becasue it has no service and needs to be restored. what can I do to restore it? Is there a way to input the password?
You will need to put the iPhone into Recovery Mode to be able to restore it in iTunes.
To put your iPod/iPhone into recovery mode:
1. Make sure the iPod/iPhone is connected to a computer with iTunes installed on it.
2. Hold down the sleep/wake button(top button) and the home button at the same time until the iPod/iPhone screen goes black then shows the apple logo( usually 10-15 seconds).
3. Once the apple logo appears on the screen, let go of the sleep/wake button and keep holding the home button.
4. The ipod/iphone screen should show an itunes logo and usb cable if you were successful. A dialog box will appear in iTunes that states an iPod/iPhone in recovery mode has been detected if you are successful.
5. Click ok, then click the Restore button
After that you should be up and running in no time!
I hope that this is helpful.
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