My Ipod is frozen on a blank but lit up screen, no response to holding buttons for 10sec??

Ipod is frozen on a blank but lit up sreen with no response to holding buttons down for 10sec...

If a hard reset does not work by holding the Sleep/Wake + Home buttons at least 15 seconds or until the Apple logo lights up, then try a restore.
Basic troubleshooting steps  
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  • My ipod has frozen tried to reset but no luck please help??

    Ipod has frozen I have tried to reset it but no luck, please help?

    Let's ensure you are doing the reset process correctly.
    How to reset the iPod if it appears frozen or doesn't respond.
    It may take quite a few attempts and is best done connected to power.
    If this doesn't work, try restoring the iPod to factory settings.
    Restoring erases the iPod hard drive, so you will need to reload your songs from iTunes.

  • Ipod touch frozen on and blank

    my ipod touch froze with a blank, backlit grey screen when my daughter clicked on an app she regularly plays. the wake/home combo doesnt help...wont turn off etc. just blank backlit screen. any ideas? thanks in advance!

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
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  • Ipod Mini Screen is blank but lit.

    I have an Ipod Mini about 18 months old. Recently the screen lights up but is totally blank, no apple logo, no menus, etc.
    Reset does not do anything. Totally discharging the battery
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    available is "Restore", "Update" is grayed out. I can hear the songs, just no way to choose one.
    Can anyone help?

    Coolsdad wrote:
    I am having the same problem.
    My extended warranty ran out about 4 months ago.
    I can no longer even access the music, as I can't
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    Coolsdad wrote:
    I am having the same problem.
    My extended warranty ran out about 4 months ago.
    I can no longer even access the music, as I can't
    tell what function is being highlighted.
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  • IPOD Nano 4th Gen still plays but has black screen after being washed

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    Welcome to the Apple Support Communities
    Your problem isn't covered by warranty, so you will get a refurbished iPod. See how much it will cost > http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod

  • Hi, my ipod has been not allowing me to touch the screen. Also the volume buttons are locking the ipod instead of turning up the music.

    Hi! Yesterday I was at the gym, and i wass going to get my iPod touch and it wasnt allowing me to unlock the screen. I let it go for awhile then I went to go look at it again and still wasnt able to unlock my iPod. Then I did;t really bother with it, and I wanted to music to turn up loudeer and I started pressing the button it went quieter and quieter, and the it began to turn off the iPod like the top bottun does. So  I went to go turn it off and I could not slide it too shut off. So I then forced quit it, and then turned it back on. It went to the screen and I still wasnt able to unlock it. I went back home, and plucked it into my computer, and had to restore the whole thing. But after the whole proccess it still wasn/t letting me to touch the screen.

    Try restoring the iPod to factory defaults/new iPod.  If you still have problems you likely have a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • IPod abrubtly cuts off and only comes back on when you unlock the hold button. why and how can i fix this?

    I listen to my iPod Classic at work and it kept cutting off today out of nowhere and this hasn't happened before. I have it in my pocket so I have the HOLD button in the lock position so the wheel won't get pressed while in my pocket. I figured it died on me but I had just charged it last night so I took it out and unlocked the HOLD button. Well, the music immediately came back on. It happened a few more times and i figured maybe it was the song or something so I changed albums and it kept happening. Every time it would cut off, I'd unlock the HOLD button and it'd come back on every time, almost like it was paused or something. Has anyone experienced this? if so, how do I fix it? I really don't want to buy a new iPod since I have little money because of school, bills, and photography/film equipment. Help? thanks.

    I'm having a hard time finding an answer to this too.  This is what is going on.  Sometimes the iPod (iPod Classic 160GB) does not "like" the songs I've downloaded from cds.  Sometimes it does.  I think it always plays whatever songs I've purchased on iTunes though.  The other day I synced it to add two new cds and somehow the iPod was wiped clean--no songs, no pictures, nothing. I did a reset and the songs came back but now these problems: 
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    3. Everything just stops, the iPod is still 'on' but won't play anything.
    4. Right now it's playing an Aimee Mann album that I downloaded but it wouldn't play the Joni Mitchell album just before.  Is the iPod making a comment on my taste in music? 
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    I bought this device less than two years ago; I really hope it's not permanently messed up. Should I just go to the Apple Store (please I beg of you, don't make me!) and throw myself at their mercy?
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  • HT201406 What do I do if my Ipod touch 4 will turn on, but the touch screen won't work so I can't unlock it?

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    Did you try to connect in recovery mode and set it up as new device?
    iOS: Unable to update or restore
    How to back up your data and set up as a new device

  • My Ipod has frozen showing apple symbol and bar on screen, how do i fix it

    my ipod touch has frozen showing the apple symbol anb a bar on the screen how do i fix it

    Hello Norm,
    Try a hard reset of the iPod.  To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear again.  Keep in mind, this troubleshooting procedure may take a few attempts.
    B-rock

  • HT1414 IPad less than 1 year old was working perfectly & was fully charged. Went back 2 hours later & it was blank screen & will not respond no matter what I do. Have fully charged but still black screen & non-responsive with nothing happening when I try

    IPad was working fine & fully charged. Screen is now black & non-responsive. Is there something I can try or should I take to service center?

    Try reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.

  • Ipod touch 4th gen. won't load to home screen. Stuck on apple logo for two days. Help?!

    My ipod touch's battery died, so I plugged it in to charge. After awhile it turned on to where the apple logo shows up. After a day the logo was still on the screen with a loading sign there. It won't load to the home screen after 2 days. Help?

    Try:
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    - Also try DFU mode after try recovery mode
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    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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  • Black screen with white rolling back continuosly. I can shut it down after holding buttons for 45 seconds but when I turn it back on it starts again.

    I am trying to save my pictures on my PC so I can get the iOS7 upgrade. I plugged it in to my computer to do so and my screen is black with the white rolling ball. I can reset after holdign home and off for 45 seconds btu when I turn it on the same thgin. I cannot shut it off. How do I get this tos top so i can move forward?

    1)  Connect to iTunes on the computer you usually Sync with and Restore
    http://support.apple.com/kb/HT1414
    2)  If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

  • I just signed up and paid for one a one year membership to ACC.  But now the screen is asking me to pay for the photo editing program.  What did I buy?

    I'm having trouble figuring out what I signed up for.
    Any help will be most appreciated.
    Thanks!

    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • When i plugged in my ipod to itunes it told me to upgrade the software which i agreed to but now my ipod is frozen and i can't do a thing with it,any ideas?

    i plugged my ipod touch into itunes and it asked me to upgrade software which i did but now the ipod is frozen with the apple logo on the screen and it won't let me do anything, any ideas on what i can do?

    Did you try to connect in recovery mode again? iPhone and iPod touch: Unable to restore

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