My iPod is in serious trouble

I think I am going to have to send for a replacement. My iPod is having serious issues. At first, it worked just fine. Then iTunes wouldn't recongnize the iPod but windows would and it wouldn't update. It said internal manager error or something. I tried just about ALL of the troubleshooting suggestions that applied to my problems and none of them worked. In fact, I think it made is worst. Now it is frozen in a white screen and I can't do anything. Not even reset it. HELP!!!
fifth generation iPod Windows 2000

your comment does not help in any way to solve her problem. people complain so much about how its stupid apple sends out ipods that don't work and blah blah blah, but do you seriously think they can make 42 million ipods and not have a single one with any problems? life has problems. deal with it. that's why you come here and have other people try and help you or you call technical support.
to answer your question, if you have gone through all the troubleshooting steps (5r's, etc.) and still have this problem, then either call apple (1800myappple) or go to depot.info.apple.com/ipod and set up a dispatch to have your ipod sent in for service.

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Serious trouble with new iPod - maybe you can help?

Please help if you can. 15 hours into troubleshooting this and I am desperate!!!
I just purchased a new 5th-gen, 60GB ipod. I already have a 1st gen, 10GB iPod. My old iPod is presently working great with no problems.
The new iPod, however, is not being recognized by my computer or by iTunes. And when I try to plug it in, iTunes freaks. It will stop playing music and freeze on me.
Here is what happened:
1. I knew I had the latest iTunes & iPod software on my computer, so rather than running the CD that came with the iPod, I just plugged in the iPod.
2. When I did so, the computer recognized it as a new device and attempted to (I assume - not sure) install a driver for a while. This went on for about an hour, something seemed wrong, so I disconnected the iPod.
3. At this point, connecting it always has the same behavior. It flashes "don't disconnect". ITunes freezes. Windows Explorer does not recognize or acknowledge its existence.
Here is what I have tried to do:
1. I first tried installing from the CD. This installed an older version of iTunes on my computer. This did not help matters and stopped my current iPod from working.
2. I troubleshooted this and managed to fix my old iPod by uninstalled all iTunes and iPod versions from my computer and reinstalling all of the latest bits.
3. I have doublechecked my USB ports to ensure they are USB 2.0.
4. I have tried restarting my iPod in file mode to see if the computer will recognize it then. No dice.
5. I have tried an iPod reboot, obviously.
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Hey, I've got a few questions for you. 1. What kind of computer are you using? (ie: laptop, desktop, whatever else there is..) 2. Have you ever had the 5th Gen. working on you're computer? 3. Have you tried you're 5th Gen. on another computer which, in the past, has detected an iPod?
Done with questions for now I believe. Here's my story. My girlfriend got her iPod (5th Gen.) in April and right when she got it, she hurried over to my house because she's "technologically incompetant". Booted up my Alienware (now an artifact after being purchased new around 1998-2000) and installed all the gadgets just like the instructions said. After finishing all that, I slapped the iPod into a USB2.0 port and WindowsXP detected, found, and installed the driver for the iPod. I used iTunes to put about 500MB's of songs on there then sent her off with her new WORKING (at the moment) iPod. A few weeks later, I guess when she killed the battery, she tells me that her iPod isnt working.
Long story short...
She's using a brand new Dell Inspiron [some number and letters here] laptop computer with WindowsXP.
I did everything exactly as you had described in your first post. Few things are different, her computer has never detected the iPod, WindowsXP never found or installed a driver. When her iPod is plugged into her computer, the iPod either brings up a little battry with a lightening bolt (like it's charging) or brings up the "Do Not Disconnect" screen. After a few hours of leaving it like that and I unplug the iPod, it hastn't gained any charge. I checked to make sure everything, ie: plug and play, were all working correctly and all that good stuff; however, one thing phases me. I took her iPod back to my house and tried it on the computer that had the player working before. After a minute of plugging it in, it was detected and I could add or remove songs using iTunes, in other words: IT WAS WORKING.
I would like to see some kind of solution to our problem (which I believe to be the same) so that I don't have to drive an hour away to the only iPod (Mac) store around to replace it (luckily it is still on the warranty).
If you make any progress, please let me know.
Thanks.
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Hi,
I seem to have an issue with my iPod Touch 4G. Ever since upgrading to iOS5.
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Hi,
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berger34 wrote:
Do i need to sync with iTunes before using it ?
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Go to Solution.

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the most wierd thing was that when i was listening to music at school, it just all of a sudden restarted on me.
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Serious trouble..

I hope you can help me, you're kinda my last hope..
A couple of nights ago my macbook (running tiger) froze, I restarted by holding down the on/off button for a few seconds.. I went to sleep and the next morning the screen still showed the grey background with a black apple.. Start up screen..
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My iPod is in serious trouble

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