My iPod is not activating. it says the server couldn't be reached.
Every time i try activating my ipod, it keeps saying the activation server can't be reached. I restored my ipod recently and it won't activate. Help please?
Apple's servers are slammed right now with iOS 7 downloads AND activation requests.
Be patient and try again later.
Similar Messages
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How can I get my iPod to update when it says the server cannot be connected?
Whenever I try to update my iPod it says, "The iPod software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later." It does this every time. How can I get it to update? Any help is much appreciated, thanks!
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem -
Please help
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
Hi. How come iTunes keeps saying:"this iPod can not be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64 bit version of iTunes?" Wth...i am using the 64 bit version of itunes. Why does it keep saying that? Will someone Help me please!? This is is getting frustrating. I already had done a full removal of everything! I even removed and deleted my library...then had to put all 500 songs back on one by one. So, i don't have to remove everything again, just to get my ipod to work on here. You, know before the itunes update, my ipod and itunes were working just fine.
wow, that was a quick reply. lol. but i have removed everything. I wasn't even able to get iTunes on my computer for a little while. i kept getting errors on that. Now it's saying that the required software isn't installed. Hmm, could it be referring to Apple Mobile Device Support? That is supposed to be installed with when iTunes gets installed right? I only ask, because that didn't get installed with the itunes setup.
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Whenever I try to sync my iPod Touch 5th gen with iTunes I get an error message saying "The iPod "*****" could not be synced because the sync session failed to start". Is there any way I can fix this?
B-rock, thanks for posting the above. I actually have the same issue, running Windows XP and I don't have that backup location, \Application Data\Apple Computer\MobileSync\Backup\. When I go to Documents and Settings\(username)\ there's a AppData folder followed by:\LocalLow\DataMngr\ .
I have the latest update, 5.0.1 and I have the iPod Touch 3rd gen.
I have tried removing itunes and all that is associated with it then reinstalling and keep getting the same message. I've reset my ipod thinking that would help but still, no backup.
In iTunes, Edit, Preference, Device there are no backups.
What am I doing wrong, can you help?
Thank you! -
Hello, Im trying to update my ipod 3g 4.2.1 to ios 5.0.1.When I try to update,itunes says that 4.2.1is the lastest sofware for my ipod.I also tried to do it manually(shift+restor)itunes says that the"ipod could not be restore because the fimwire isnot compatible" I need some help on this.
The messages are saying you have a 2G iPOd. Those canonly go to 4.2.1. Apple only made 32 and 64 GB 3G iPOd. A 32 can be either. To further identify yours:
Identifying iPod models
Enter SN hee:
Apple - Support - Check Your Service and Support Coverage -
i want to sync my ipod with itunes but it says the ipod cannot be used because the required software is not installed. run the itunes installer to remove itunes, the reinstall itunes again. i have done as instructed few times but still persists.
Success!
By completely removing all reference to apple or iTunes/iPod/ Safari etc from my computer, it has at last installed. -
i was trying to restore my itouch because it showed on my itouch the itunes bar on top and the charger on bottom so i went on itunes and when i pressed "restore" and then pressed "restore and update", another sign popped up saying "The ipod "ipod" could not be restored. The disk you are attempting is full. Removing files and empty the recycle bin will free up additional space. What do I do?!?!?! please help me ASAP
Hi
I followed this guy's instructions and it worked:
http://evsiphone.blogspot.com/2009/05/iphone-iphone-could-not-be-restored.html
I did disable the security (AVG and Zone Alarm) when I tried on my own PC. My wife's laptop which eventually got it working also uses AVG and Zone Alarm but on an XP O/S whereas my PC is Vista - maybe this is why.
Cheers for you help.
Andy
Message was edited by: bigbadandy -
I am receiving a message saying the iPod "TRACER's iPod" can not be synched. The required file can not be found. I ran the iTunes program repair and restarted both the computer and the iPod. but still receive the same message. Any suggestions on what else to try?
That can sometimes be caused by a damaged ipod photo cache.
If you remove the current ipod photo cache, does that get you past the error?
For instructions on where to find it, see the following document:
iTunes: Understanding the iPod Photo Cache folder -
My ipod touch shows up under devices, and it always used to sync right but all of a sudden one day it started saying "You're ipod could not be synced because the sync session failed to start" and now it's not syncing anymore. How do I fix this?
See if this previous discussion helps.
Sync Session Failed to Start iTouch iOS5: Apple Support Communities -
my ipod is not syncing all of the songs in my library. it has before but i had to restore the ipod. if i click on the songs in the library it wont even play them any more ....says it cant locate the file?
Time you backed up so you can recover in the event of a crisis.
tt2 -
my problem is my iphone 4s is connected to wi-fi with full signal(3 bars) strength but freezes when browsing and says
"Cannot Open Page"
"Safari could not open page because the server stopped responding"
I already reset the iphone to its factory settings and erase all contents but still the browsing speed freezes or not searching at all. Sometimes it will work and fast but then the problem uccors every now and then. Iv'e been using iphone 4 for two years and I still have it and works fine compared to this IPHONE 4S.Settings → scroll down to Safari → in Safari settings, I selected both Clear History and Clear Cookies and Data.
IF that does not work -
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
Finally - if problem still present -
Go to Settings>General>Reset
Reset the network settings - you will need to add the password of your home WiFi in your phone once more
The device should turn itself off & back on then go into Settings>Wifi and join your network -
My daughter is away at camp and ipod is not working and says it needs to be connected to itunes. She does not have her laptop with her. Can she sync to her itunes on someone else's mac?
Yes, when she plugs it in to another person's mac, tell it transfer purchases, then authorize the computer by going to store, and click authroize computer. If the iPod is in recovery mode
Then I don't think she can have her music apps etc. on there after she plugs it into the computer. If it just needs a charge
When iTunes opens on the computer, quit it, and do not let the iPod sync with the computer, just answer no or ignore to any questions asking if you want to sync. -
The iPod could not be updated because the firmware file was corrupt.
So i kept having this problem in this thread here: http://discussions.apple.com/thread.jspa?threadID=1226490&tstart=255
I decided that maybe doing a Restore on my iPod would maybe sort it out however i got that message "The iPod could not be updated because the firmware file was corrupt." when trying to restore. I then searched apple and found out that deleting the 'iPod Software Updates' folder would sort it out, it didn't.
Now what's happening is when i try to restore it comes up saying i have to download this iPod Software 1.2.1 for iPod so it downloads and then when it's finished i'm still getting the error message saying the firmware file is corrupt.
What can i do now? any help appreciated please.this article actually sorted this problem out for me: http://docs.info.apple.com/article.html?artnum=304996
just to let you know -
When opening the Calendar app, I am greeted with a box that says "This calendar can not be refreshed," and after clicking ok there is another box saying "The server responded with an error." How do I get rid of this. The calendar functions all right, but just have to close both of those boxes after doing any action in the calendar app.
Please take each of the following steps that you haven't already tried, until the problem is resolved. Back up all databefore making any changes.
Step 1
From the Calendar menu bar, select
Calendar ▹ Preferences ▹ Accounts
Choose the affected account from the list on the left and uncheck the box marked
Enable this account
Then check the box again. Test.
Step 2
Make a note of the account settings, then delete the account and add it back with the same settings.
Step 3
If you can't add the account, the settings may be invalid. Verify them. How you do that depends on what kind of account it is. If it's a Google calendar and you've activated 2-step verification, you need to generate an application-specific password in your Google account and enter it in place of your old password.
Step 4
Quit Calendar. Triple-click the line below on this page to select it:
~/Library/Calendars/Calendar Cache
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a file named "Calendar Cache" selected.
Move the selected file to the Trash. There may be one or two other files in the same folder with names that begin in "Calendar Cache". If so, delete those files too.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
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