My IPOD is not connected but computer says it is

I had a IPOD nano 2GB but I decided to upgrade to an IPOD 4GB so I can play videos. So far I am not impressed with it. On my old nano it was very organized. I had 2 playlists and and audioobok category. On my new IPOD I have a million categories and I can't seem to get it organized. I have music I don't want and can't seem to delete( songs aren't highlighted) I can't add a new playlist. So far I have music everywhere. I can't seem to add either I can't put the video where I want it. ETC ETC ETC. What is the problem? My old Nano seem to be so easy to use. Just plug it in the computer and voila. I tunes says it is pluggged in and updated, but nothing seems to working properly.
IPOD Nano 4GB Windows XP Pro
My new IPOD acts like it is not connected. That is why none of my songs are highlighted and I can't make a new playlist. Right now I have my new IPOD hooked on the computer to Itunes but it is not playing through itunes like the old one. I have tried to download the newest version of Itunes but it says I have the latest. The computer(Itunes) says it is connected and insync but for some reason not taking it. Do I need to take this back to the apple store?

Do the iPod Disk Diagnotic in this excellent post by tt2.
If the report is good
Try using the USB 2.0 port at the back of the PC
Disconnect all other USB devices
Dont use any other Apps while you are syncing or Restoring.the iPod.
Disconnect from Internet and stop the Antivirus or other monitoring software.
Have anice day!

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    ~~~~~~~~~~~~~~~
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