My ipod is not responding to restore
when i switch my ipod on it shows me a picture of the charging lead with a arrow pointing to the itunes logo. once i plug it in it tells me that the ipod touch detected is in recovery mode and needs restoring, which i have done. but when the cycle finishes it reverts back to the picture of the lead and itunes and once plugged in again says that it is in recovery mode how do i get it back to normal can anyone help please
Restore loop (being prompted to restore again after a restore successfully completes): This issue is typically caused by out-of-date or incorrectly configured third-party security software. Please followTroubleshooting security software issues if USB troubleshooting does not resolve this issue.
Above from:
http://support.apple.com/kb/TS3694
Similar Messages
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Ipod touch not responding - tried restore function - no success - what do do?
ipod touch not responding - tried rstore function - no success - what to do now?
If you restored the iPod to factory defaults/new iPod and still have the problem the you very likely have a hardware problem and an ppointment at the Genius Bar of an Apple store is in order.
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iPod touch not responding and has white screen. Tried to restore, drain battery and re-charge etc but still nothing. What can I do?
Try what you have not tried so far. You may have tried all and the Apple store maybe in order.
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
IPod does not respond at all when plugged in
Alright, this topic is for people who have had this exact problem only. I don't want to get this confused with other problems and have people trying to help troubleshoot multiple problems and get things mixed up. Here's the problem.
After updating to v1.1.2 of the iPod software, the iPod does not respond when plugged in. The iPod still works fine when not plugged in. It plays music and both the standard and shuffle play modes work accordingly. The problem is when you plug the iPod in, it doesn't charge and it doesn't mount. The orange blinking light does not come on. While plugged in, it works the same way as it does when you're listening to music with it. It's as if the iPod's USB connector is dead. Here is my original post and description of the problem.
Alright, so here's my story. I bought my 512MB Shuffle in April. It has worked perfectly fine since I got it. Last night, I updated to v1.1.2 of the iPod software, clicked no when it asked if I wanted to restart, added some songs to the iPod, then restarted. As of this morning, I went to listen to some music while out for a bike ride, and I was greeted with the red battery light. I thought it was a bit odd since I had left it plugged in overnight. I figured, what the heck, I'll just plug it in and let it charge when I get back. When I got back, I plugged it into my PC and left for a while. I came back later and went to grab my Shuffle and I noticed it was cold, which was unusual after charging for a couple hours. I plugged it back in, a bit frustrated, and it never came up in Windows. I looked at the iPod plugged into the back of my PC (a high powered USB port) and sure enough, no orange light. No lights at all. I can still slide the switch to one of the play modes (standard play or shuffle) and play music for a couple seconds before it stops and says the battery's dead again. It works.. I mean it turns on and plays music, it's just not charging or mounting when I plug it in. I tried multiple computers and USB ports, none of which worked. I would really like some help with this considering it IS my only source of portable music and I'm not going to go pay $50 to talk to tech support or have it sent in for repairs. That's half of what it's worth.
I've tried uninstalling all iTunes/iPod related software from the PC I normally use it on and reinstalling it. That didn't work. I also tried uninstalling again and installing the last known working version of the iPod software, still no results. The only thing I havn't tried is giving it a good beating... Not that I would. Anyways, I hope there's a solution to this that doesn't involve buying a new one.
Here's a rundown of the computers I tested it with.
500MHZ G4 Cube (384MB RAM/Mac OSX Tiger)
400MHZ G3 iMac (384MB RAM/Mac OSX Tiger)
4.2GHZ AMD 64-Bit running Windows XP Service Pack 2 (my PC)
515MHZ Dell running Windows 2000 (256MB RAM)
UPDATE: The BIOS won't recognize the iPod, so it has nothing to do with my computer. Somehow, installing v1.1.2 of the iPod software made it so the iPod itself has USB problems. The iPod works to the extent of playing music and showing the battery charge level. I get no response at all when I plug it in, from the computer or the iPod.
I'm going to have to agree with Philip Harhay on this one. The original 10GB iPod I bought 3 years ago came with a full one-year warranty, no extra charges. I am disappointed to see the Shuffle only coming with a three-month warranty.
------------------------------------------------------------------Help! I just purchase an iPod Shuffle for my son's birthday and I cannot get the darn thing to show up on my iMac G5. I am running OS 10.4.2 and I have downloaded the latest iPod and iTunes software. When I try to restore my iPod to the factory settings it tells me to plug the iPod into the computer, but it is plugged in. I have tried different USB ports, too. I'm running out of ideas and so is the trouble shooting Apple site. I was hoping someone out there might have some ideas.
It showed up at first and I transferred a few songs from the iTunes to the iPod but I couldn't get them to play, so I plugged it back into the USB and the icon never came up. -
my ipod is not responding. It is giving a message pleases wait low battery and showing me a link to apple support
Hey,
Welcome to Apple Support Communities.
Well leave it for few minutes then try plugging it to the charger, if that does not work. Try restoring it from revious backup. This will change the software and hopefully earase the error. If that did not fix it i guess you need to take it to the Store for a check.
I really hope this helps you. Let me know if it does. If not feel free to give me a shout. Best of luck. -
All buttons of my ipod do not respond
all buttons of my ipod do not respond
- After charging for half an hour, when conect to its syncing computer does iTunes see the iPod? If yes, restore the iPod,
- If not seen, reset the iPod to see if that will make it visible.
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows
- If still not visible, try placing the iPod in recovery mode. For how see:
iPhone and iPod touch: Unable to update or restore -
HT1459 My iPod is not responding
My iPod is not responding to my actions ex.( when I try to slide to unlock it slides halfway and then go's back to the start) I think there're is something broken inside of it but I can't retrieve my serial number at the time
Hey ipoduser2247,
Thanks for the question. To troubleshoot this issue, let’s restart/reset your device:
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
If your issue persists, let’s backup and restore your device:
Choosing an iOS backup method (Should I use iTunes or iCloud to back up my iOS device?)
http://support.apple.com/kb/HT5262
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/HT1414
Thanks,
Matt M. -
I was updating my iPod and received error 1602, now my iPod is not responding. Can someone help me?
Error 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Above from:
http://support.apple.com/kb/TS3694 -
My Ipad is not responding. It has the small apple in the middle of the screen with the little "thinking" flower symbol surrounding it, and does not respond to restoring. We received an error message when trying to restore from itunes.
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom -
Ipod Classic not responding in i-tunes
My ipod classic is coming up with an error message in my i-tunes account stating there is a problem with this drive and that my ipod is not responding.
Also, before I plug my ipod into the computer the itunes is working fine then when I plug it in, it goes to a hault and this error message shows up.
I can't figure out why or what to do. We have uninstalled itunes and reinstalled and the same things are still happening.
I'm not sure if it is the new version of itunes that's the problem or if it's because our computer is now windows 8.
Any help would be appreciated. I'm hoping someone else has maybe come across this issue and would be able to help me.
Thanks!I had this problem with my iPod Classic a few months ago. I ended up reverting my iPod back to factory settings.
This may also help;
http://support.apple.com/kb/TS3716 -
After upgrade firmware my iPod does not respond to touch. Help me!
After upgrade firmware with iTunes my iPod does not respond to touch.
To be more precise - works, but very, very bad. And around the icons on the display is visible GRAY line of width 1 px.
Please HELP me! This iPod - the gift for my girl.
p.s. Maybe this problem arose because I reflash iPod with old cable from the iPhone?Thanks all, i solved the problem yourself.
I helped this one topic: http://discussions.apple.com/thread.jspa?messageID=12641053� -
If my apple ipod does not respond
If my apple ipod does not respond to on/off and screen does not respond to touch, does it go back to the shop where it was bought or does it have to be sent to apple?
For warranty work it depends on where you purchased it. Some resellers have a limited time for when it can be returned and after that you have to go to the manufacturer.
You can go to Apple at any time. Make an appointment at the Genius Bar of an Apple store. -
My ipod will not respond to anything. I tried to restore but unable to how can I fix this?
Itunes suggeested that my Ipod was coruppted and to restore I tried this and it uploaded software and tried to restore but an error message came back (I did not save the error message). I tried to look up how to resotre and when it shows to hold the menu and the on/off on the wheel for 6 seconds nothing happens just a black screen no indication that the Ipod is on or off. How can I restore this?
The error is an unknown error 1437I wrote this few years ago, see if this still helps
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
Hi everybody
my iPod was displaying the folder with exclamation mark
so I figured that I need to restore it
the problem is
whenever I open the iPod Updater and connect my iPod, the iPod Updater wouldn't respond
it just freezes
and I downloaded the latest version but I got the same problem
I've put my iPod in desk mode, but this wouldn't help either
does anyone has any suggesions?
thanks
samYou again? The poster of this topic WENT to that page, genius! I've been havign a very similar problem, I must have seen that page a zillion times! You are being incredibly patronizing, please stop.
To the poster of this thread: I had this problem, and I scoured the earth until I found this:
http://docs.info.apple.com/article.html?artnum=301267
I had the "firmware update failure" AND your "NOT RESPONDING" thing, and that page helped a lot. Hope it helps you. -
Hi can anyone please help me. My ipod just is not responding. i have tried resetting it and when i do the apple symbol shows up and then disappears and then the ipod shuts down again and reboots with the apple symbol visible again. i have tried to even restore the ipod but the updater wont allow me to click on the icon as the ipod does not stay on long enough for the computer to recognise it. HELP!!!
See these.
iPod shows only an Apple logo and doesn't start up.
Only the Apple logo appears when turned on.
I think though that if the iPod doesn't stay connected to the computer long enough for you to restore it, it will need service.
You can't put into disk mode?
Putting iPod into disk mode.
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