My iPod is showing a USB cable with an arrow pointing to the iTunes logo
My iPod is showing a USB cable pointing to an iTunes logo, this happens everytime i turn it on, i can get nothing else. I have
done all the diagnostics and i have reset everything, nothing makes it work. It will not sync to the computer, but i know there is nothing wrong with my computer because i have an iPod nano which works fine. Please help.
Hey,
So you plug it into the computer with itunes open and nothing happens?
Make sure your iTunes is upto date and try again.
Jason
Similar Messages
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Can anyone PLEASE help me!!? I didn't realize that would be my title so, bear with me hear and read the title!!^^
The screen is telling you to connect the iPod to your computer and restore via iTunes. What happens when you do that?
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad -
I tried to update my 4s to the latest ios6. itunes came back and said there was an unexpected error. the screen on the phone is hung showing a usb cable and an arrow pointing to the itunes icon. itunes does not see the phone as being plugged into my computer. I restarted itunes, no difference. I can't seem to reset the phone. It comes up with the apple icon and then goes back to the usb plug screen. I'm totally hosed right now!!!
Error 1604:
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
From Apple Support page >
iTunes: Specific update-and-restore error messages and advanced troubleshooting -
I got a 8gig ipod touch from a freind and all I get on the screen is a usb plug with an arrow pointing towards the itunes logo. How do I resolve this? I don't know what operating system it runs, or what year it was manufactured, it is a chrome one.
http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
i got the iphone 5 today and plugged it into my laptop to look on itunes and buy some apps. i done this and disconnected my phone from my laptop however the screen is just coming up with a usb cable pointing to an itunes logo and wont go off? iv tried everything and it wont go back to the orginal home screen, just keeps coming up with the usb cable pointing to the itunes logo. please can some one give me advise as iv only just got it today
it has been into recovery mode. connecting to itunes will solve your problem. if it didnt work connect it itunes and restore your iphone.
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My iPad is. "Frozen"... Graphic of charger cord connector with an arrow pointing to the iTunes logo. This happened when I was updating iOS software.
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY. -
I recently did an update and now my iPad is stuck showing the cord with an arrow pointing to the iTunes icon. It won't let me clear this screen. What do I do to fix it?
Well, that illustration is suggesting you plug your iPad into iTunes (current version: 11.0.2).
Have you tried that? -
My iPhone turned off for no reason and wont turn back on but it will show me the apple logo then turn off again. I have connected it to the computer and attempted to reset it but it turns off before it can reset.
Ok. I have doen some research and I have some things for you to try.
First, what version iPhone do you have?
Second, Try holding the home+sleep button for ten seconds and you should see the apple logo come up.
Are you using your iPhone with a Mac or PC?
Have you upgraded to iTunes 11? -
i tried to restart and re download everything and it still is doing the same thing. this keeps happening alot and i have to end up taking the ipod to the apple store to have them erase everything on my ipod to restart it. is there anything i can do at home to fix it
Have you tried to put the device into DFU mode?
To put the device in DFU mode,
1. Connect the device to iTunes
2. Hold both the power button and the home button down simultaneously
3. After 10 seconds, release the power button but leave the home button pressed
4. iTunes should then recognize that the device has entered DFU mode and ask to restore.
I hope that helps.
~Lt. Leviathan -
i went to plug in into iTunes and it would not allow me to fix it by putting into recovery mode.I tried everything called apple care that did not help
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
i have tried to restart the phone, didnt work. anyone else have this problem?
- Try manually placing the iPod in Recovery mode and then try a restore.
- Next try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If you can't turn the iPod off, let the battery fully drain. After charging fro at least an hour try again. -
How do I fix my phone? I went to dowload ios 7.0.4 and it went to this blank screen wih a charger pointing up to the iTunes logo.
http://support.apple.com/kb/HT1808
you may have to do those steps a few times. -
I just bought my iphon last night & tried doing it`s first update this morning. I got an error message that the update failed & now my iphone only shows a pic of a usb cable with an arrow pointing to the itunes logo.
I already tried holding down the on off buton & the home button like the instructions say. Problem is that when the instructions say I should be at the part where itunes is again recognizing my iphone, my itune is not recognizing my iphone. So I am stuck. I follow the instrustions, but the resluts are different, so I can`t continue to the next step. Very frustrated, as the nearest Apple store is over an hour`s drive away.Open iTunes on computer. Connect iPhone to computer. Hold both home and power buttons until iTunes recognizes iPhone in Recovery Mode. Usually takes about 20 seconds of holding both buttons. Restore the Firmware. If the process Errors again, write down the error message and error #, on paper so you can solve the problem. If there are serious problems, all iPhone 4S have full warranty coverage with Apple.
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hello i have a trouble with my i phone... i was trying to update a new software and at the end it says that there is some error and i cannot turn my i phone bak on all it shows is itunes logo in the midlle and usb cable with an arrow pointing at the logo. If anyone knows what it is and what i should do please get back to me as soon as possible many thanks.
http://support.apple.com/kb/HT1808
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My Ipod is stuck with a picture of a USB chord with an arrow pointing to an itunes logo....what is this and how do I fix it? I did look at the "printers and devices" section on my computer. It shows an un identified "apple" device that is in "recovery mode" but that is. I tried to trouble shoot it there but no help....
Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
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