My ipod is showing ont he desktop of my mac but not in the itunes side bar very annoying and itunes do not support me here in saudi arabia but happy to take my money for products

My 120gb ipod will not synch with my itunes just keeps appearing on the desktop gett ing very frustrated as i cannot get any assistance from itunes as i am currently working and living in saudi arabia.  Tried to pay for this on one off support but funny enough they will not call me here.  They are happy to take my money but not offer any support to me I have 4 ipods 2 i phones a mac and various other apple items this is annoying seems to be a recurring problem for people but looking through forums cannot find a solution

When you connect the iPod to the Mac, what do you see on the iPod screen?
Is there any message from iTunes?
Check and enable that the iTunes Alert is not switch off.
refer to this Apple support article on alert switch.
http://support.apple.com/kb/HT2527?viewlocale=en_US
Have a nice day!

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