My ipod nano (5th gen) will not show up in my computer or in itunes, what shall i do?

when i plug my ipod nano (5th gen) into my windows 7 laptop it makes the noise to say that it has connected with teh usb port but does not show up in my computer or itunes? i dont know what to do but have already tried the troubleshooting guide on your website...

Does the iPod appear in device manager when you plug it in? If not, what appears there?
iPod: Does not appear in Windows or iTunes and Device Manager is empty
B-rock

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