My ipod nano (6th gen)'s screen don't turned on... when resetting it, the screen turns to white.. the most worst is, it doesn't work out...

I really don't know to fix it... What happen was, when i played my ipod nano, it turns to white... i don't know if I accidentally clicked anything on the screen or the buttons at the side of the device... What i did was, I connected it in my laptap because I was thinking that maybe my ipod was in hang mode. When I was able to connect it, the itunes recognized it but I can't played the music and the screen in my ipod screen was still white... SO, I restored it in factory setting... the same thing happen... i don't know what happen, so I need your help...

You can work through the remaining five 5 R's of troubleshooting.
http://www.apple.com/support/ipod/five_rs/
It might also be a good idea to let the iPod's battery fully drain. Then charge it back up and restore it once more in iTunes.
Otherwise, it's likely a hardware issue with the iPod's LCD display, meaning you'll need to take or send your iPod in for service either via Apple or a third party repair service. Here is Apple's repair pricing.
http://www.apple.com/support/ipod/service/prices/
Note that they don't actually repair the device, but exchange it for one of the same generation, model, and capacity. A third party service will actually replace the damage part for a little less. Google "iPod screen repair" and you should get a number of results to work with.
B-rock

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Ipod nano 6th gen touch screen stopped working please help

Everything on the ipod nano 6th gen is working except the touch screen and once it goes to sleep i have to hold the sleep button and the volume down button to turn it back on. I went into the volume -, sleep, volume + menu and went through the tests and in the touch panel error check section it says i have IC error reported: 0xFFFFFFFF. Please help as i have reset and restored and update itunes etc. Do i need to send it in to apple? The touch screen was working at one stage and then i disconected from the computer while it said eject first (this is when the touch screen stopped working) and put the ipod on a different computer. The first computer was windows 7 which i used just to charge it a little and the second one im using is windows vista.

I have had the same problem and changed three Nano's. Each time the fault is diagnosed by Apple as "water damage".
If you take your Nano to one of their maintenance centres they will look into either the headphone socket or the power dock and and tell you that you have infringed the warranty by somehow getting the thing wet.
Basically is a poorly designed piece of kit whereas a simple shuffle is way more robust.
I have given up with my Nano and am now using an old model

Ipod nano 6th gen askinh for resore every time i connect and after the restore not showing the sysnced song on ipod

i have a ipod nano 6th gen, few days back when i tried to add few songs through iTunes it gave me error that it "can't connect to ipod . restore it" so i did and after that i synced al the songs and it showed that my my empty ipod has been up few GB's. after i disconnected , i could not see any song on the ipod . when it connected back the ipod the got same error about restore. i dont know what to do now , please help.

Hello Singhindia,
It sounds like you restored your iPod Nano when iTunes prompted you and it appears to sync. When you disconnect it and look at the content, the songs arent there, and when you plug it back into iTunes you get the same message again. I would recommend these troubleshooting sections from the following article to help isolate the issue to hardware or software:
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/TS3218
Verify that iTunes is installed and updated
Restart the computer
Verify that Apple Mobile Device Support is installed
Verify the device's USB connection
Verify that the Apple Mobile Device Service and iPod service are both running
Verify that the Apple Mobile Device Driver is installed
Remove and reinstall iTunes
If the issue continues, gathering iPod Diagnostics may be helpful for you or for support personnel in identifying the issue.
Additional Information
Certain phone connectivity software from vendors such as Samsung, Nokia, Bora, Novatel, and Sony may also cause this issue. If you have such software on your computer:
Uninstall your Samsung, Nokia, Bora, Novatel, or Sony phone connectivity software and test. Contact the manufacturer of this software for assistance in doing this.
Remove iTunes and all related Apple software by following this article (for Windows XP), or this article (for Windows Vista and Windows 7).
After reinstalling iTunes, test the iPod nano.
If you still need your phone connectivity software that was removed, reinstall this software and test your iPod nano to ensure it still functions with iTunes. Contact the vendor of your phone connectivity software if the issue returns.
While the error message is different than you are seeing, the troubleshooting is relevant for you.
Thank you for using Apple Support Communities.
All the best,
Sterling

IPod Nano 6th gen black screen / not recognized by Windows

Like a year ago I bought an iPod 6th gen. A couple of months later the screen wouldn't turn on anymore.
This is what I tried:
- Manual reset by Home key + Down Volume key
- Plugging it to different computers (with different versions of iTunes, 10 and 11). Windows only makes a sound when the device is attached, but it doesn't show it; iTunes is launched, though.
- With iTunes 10 it waits for a while in "waiting for iPod". Then it says that an iPod has been detected but it couldn't recognize it.
- With iTunes 11 (updated) it says that it can't contact the update server, which version is incompatible with this version of iTunes.
I used to use the iPod as a watch, so there's no chance of me dropping the device, or hitting it agains something.
It's really sad because I have no way of interacting with it to do a "recovery" or something.
I followed suggestions in a lot of discussions, but nothing helped. I'm willing to try anything.
I also have an Iphone, iPad and iPod touch, so I'm used to the most common troubleshooting.
Please advice.
Thanks!

if it works properly with iTunes, then the screen might be disconnected from the logic board or (worse,) be broken. Contact Apple for Repair: Apple - Support - Service Answer Center
<Edit>: did you change the screen before or after the problem arose?

Cant get any life in my ipod nano 6th gen

hi please can anyone help me i have an ipod nano 6th gen touch screen and can not get it to turn on or to reset have tried it on my computer and still nothing i have reinstalled itunes it does not show up on itunes or my computer no matter what i do it aint working please help

Hello there mrskam,
Here is the article that I would recommend for the issue you are describing. You have done some of the troubleshooting already, but thats ok, just follow it through to the end, and one way or another you will have a resolution.
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
Take care,
Sterling

Software update for the iPod Nano 6th Gen

Is there gonna be any software update for the iPod Nano 6th Gen for video playback??

Re: Software update for the iPod Nano 6th Gen
There is already new hardware for the nano (7th Generation) and it would take a hardware modification to put video on the 6th Generation Nano so no speculation was needed, Carl had the correct answer.
My Original iPod Nano received updates beyond it's generation, there is no reason to conclude this would not be possible for other models and generations. Why would the iPod Nano 6G need a hardware modification for video playback? It already can do analog composite video output for viewing slideshows with music and transitions on a TV and can handle full photo resolutions. The iPod Nano 6G seems more than capable from a hardware perspective of video playback, it's just that the screen is tiny small for viewing video realistically for any length of time with comfort. That can be rectified by using the onboard TV out feature, though battery life might be miserable. It has nothing to do with the release of the iPod Nano 7G.

My ipod Nano 6th gen crashes everytime

Hi,
My ipod Nano 6th gen has big problem: it crashes everytime:
When i do not use it for something like more than 2/3 hours, my Ipod crashes when I decide to get him back from the sleep mode.
On the same way, it seems buguy/crashes when i connect him to Itunes (sometimes).
Everytime it crashes, it is absolutely impossible to relaunch it. Everything I get is a message asking me to restore with itunes.
I already tried to re-install the firmware (restore); but when the installation is done it shows, again, a "restore message"...
+ I noticed that when I have this "restore message", I just have to let the Ipod off (or sleep) for 3/4 hours and then it can lauch properly.
Any idea about what could be the problem on my device? Thanks for the help and please excuse me for my poor english, which is not my mother tongue !
Good evening !

I have the same problem and can't seem to figure out what the problem is. I rebuilt my iTunes library and still my 6G nano crahes whenever I load an AAC tune onto it. MP3s and podcasts all work fine, it's just the AACs...
Just *loading* an AAC song will cause the Nano 6G to reboot as soon as it disconnects from Itunes. It will then reboot a few times and then go into recovery mode. :-(
Karen

New ipod nano (6th gen) cannot be identified

New ipod nano 6th gen replacement for a broken one and when plugged in a message says "An ipod has been detected but cannot be identified properly". How do you connect a new iod to an old playlist?

See here: iPod nano: Error message saying that iPod 'could not be identified properly'
B-rock

Will there be a download for existing ipod nano 6th gen owners?

I just wanted to know if existing ipod nano 6th gen owners will be able to download an update for the new features?

There seems to be some confusion about old vs new 6th gen nanos and this update.
What was announced was ONLY a software update. For those of you that bought your Nano 6th Gen last year, you will get ALL the features noted in the release yesterday.
The most common confusion seems to relate to the fitness app and using the step count dongle with Nike+. There is NO NEW HARDWARE in the Nano to allow the device to work without the dongle. The folks at Apple have worked their software Mojo to allow the accelerometer to do the job of the dongle that used to get stuck in your shoe.
Hope that helps,
i

How much will apple charge me for fixing a cracked ipod nano 6th gen screen??

Well I don't have any warranty and i want to get my ipod nano fixed! So how much will apple charge me to fix a cracked ipod nano 6th gen screen????

They won't actually "fix" the iPod, but instead will replace it with an exact refurbished replica. See this page for pricing.
http://www.apple.com/support/ipod/service/prices/
B-rock

My ipod nano 6th gen has white screen

please help my ipod nano 6th gen has white screen and wont go away, ive put into disk mode (dfu) and restored on itunes and still no resolution....ive tried hard reseting and still nothing

It might also be a good idea to let the iPod's battery fully drain. Then charge it back up and restore it once more in iTunes.
Otherwise, it's likely a hardware issue with the iPod's LCD display, meaning you'll need to take or send your iPod in for service either via Apple or a third party repair service. Here is Apple's repair pricing.
http://www.apple.com/support/ipod/service/prices/
Note that they don't actually repair the device, but exchange it for one of the same generation, model, and capacity. A third party service will actually replace the damaged part for a little less. Google "iPod screen repair" and you should get a number of results to work with.
B-rock

My ipod nano 6th gen fell out of my pockey and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed

My ipod nano 6th gen fell out of my pocket and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed? It is pretty frustrating, it fell from about 3 feet out of my pocket and now looks like it was beaten by a hammer.

Debbie:
deborahfromwindsor wrote:
he advises restarting by inserting the OSX disc and pressing down the C button to reboot from there then selecting disk utility, hard disk and repair.... Does he mean me to hold down the C key on the alpha keyboard or the ctrl key?
Should I just ask for my money back??? If it is a simple repair do I just literally push the disc in, push the power button and hold down the C button?
That's where I would begin, too, with
Repair Disk
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.TStatus of HDD at the bottom of right panel, and report if it saysanything but Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
If DU reports errors it cannot repair you will need touse autility like TechTool Pro,Drive Geniusor DiskWarrior
First we need to determine if the issue you are experiencing with the computer is software or hardware based. Once we have gotten things sorted out there should be time enough to make you decision about keeping or returning it.
cornelius

My Screen quit on my ipod nano 6th gen... still syncs to my mac but the screen functions wont work... Whats up with it?

My Screen quit on my ipod nano 6th gen... still syncs to my mac but the screen functions wont work... Whats up with it?

Read the PDF user manual for a possible solution: iPod Manuals and/or iPod Nano Support
Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase.
If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.

My ipod nano 6th gen doesn't start. When I plug it, only blink the apple logo on the screen. I try to reset it holding by 8 seconds start button and volume down and doesn't work. My Ipod doesn't have any shock or water damage. How can I do?

My ipod nano 6th gen doesn't start. When I plug it, only blink the apple logo on the screen. I try to reset it holding by 8 seconds start button and volume down and doesn't work. My Ipod doesn't have any shock or water damage. How can I do?

Hey rulosrojos,
The article linked below details a number of troubleshooting steps that can help restore functionality to your iPod nano.
iPod nano (6th generation): Hardware troubleshooting
https://support.apple.com/en-us/TS3474
Sincerely,
Allen

IPod Nano 6th Gen - Functional but white screen on pressing wake/sleep button

Hi
I have an iPod Nano 6th Gen (out of warranty & applecare) - hasn't been dropped etc & never had any trouble.
This morning I got the white screen after unplugging it from charging.
I have tried hard reboot (power button + vol down). I have put it into disc mode (hard reboot + both volume buttons) and restored it to factory settings from itunes (10.6.3) . I've even put it into diagnostic mode and looked around to see if there were any tests I could do.
Functionally the ipod works ok - plays music, volume changes, and it will shuffle on shaking/ play pause on double pressing the power button.
The problem is when I switch off the screen by pressing the power button once - if I try to switch the screen on again I only get the white screen (although this doesn't affect music playing etc).
The way to get around this is either doing a hard reboot (which is a pain as it removes all my settings) or by switching off the ipod, waiting 5 minutes, then switching it on again (this preserves my settings). If I switch off the ipod and try to switch it back on within 5 mins, it's straight to the white screen.
The only other odd thing I noticed was that the screen was shaky/jolty and graphics not quite lining up etc, but this only lasted 10s and went once I started playing music...
Any ideas as to what is causing this? I'm guessing maybe a hardware problem but it seems strange that there is no white screen on switching on, just from waking.
It was a present from my dad and I'm very fond of it so would like to keep it/fix it if possible!
Thankyou!

Hello bfsf,
Welcome to the Apple Support Communities!
I understand that your iPod nano (6th generation) displays a white screen after waking from sleep. First let my say that you have completed some great isolation and troubleshooting steps on your own. Because the issue is still present after the fantastic troubleshooting you already completed, it may be necessary to have this iPod evaluated for service. If you would like more information on this process, please read over the information in the attached link.
Apple - Support - Service Answer Center
Cheers,
Joe

My ipod nano (6th gen)'s screen don't turned on... when resetting it, the screen turns to white.. the most worst is, it doesn't work out...

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