My Ipod Nano 7th Gen has a blank white screen.

I have tried to reset but still no change. even reinstalled the software. Is it time to return to an Apple shop?

Let the battery fully drain. After charging for at least an hour try what you tried already. If it still has the white screen that indicates a hardware problem an appointment at the Genius Bar of an Apple store is in order.

Similar Messages

  • Can any one advise me if the new ipod nano 7th gen has a sleep timer on it?

    I have just be giving a new style Ipod Nano 7th gen for christmas and wanted to know if it has the facility of playing music and setting up a sleep timer alarm so that it switches itself off after either 30min or 60mins?
    I have had an ipod nano 4th gen for about 4 years and it has this sleep timer facility on it which i absolutely love and use every night.
    So can anyone advise me on this and if it does still have this facility on the newer model that would be great and how i would go about setting it up on my new ipod nano 7th Generation.

    Thank you Chamar for replying to me, i will have a look at printing of the full manual and having a proper read throught it.
    Happy New Year to you all.

  • My ipod nano 7th gen has suddenly gone black and it wont turn on or connect to a power source.

    I was listening to my ipod nano 7th gen when it went black and the music stopped playing.  It wont turn on when i press the power button and when i connect it up to charge the screen doesn't turn on.  Can anyone tell me how to turn it on again or give me suggestions. 
    Much appriciated,
    MissC@t

    Hey MissC@t,
    Although the following article says 6th generation, most of the troubleshooting steps should still apply to your 7th generation nano. I'd go through the troubleshooting steps and see if that resolves the issue:
    iPod nano (6th generation): Hardware troubleshooting
    http://support.apple.com/kb/TS3474
    Have a good one,
    Delgadoh

  • Ipod nano 7th gen stuck on apple logo screen

    New iPod nano 7th gen.  At first attempt to upload songs, was prompted to update software.  So, software was updated and as I was installing software update to the iPod, I got a message stating that the iPod was in the process of a restore (I think this is what it said.  I didn't pay a whole lot of attention as i was not expecting any problems).  I continued with the restore because nothing had been uploaded to the iPod yet so nothing would be lost.  At this point, the device has been stuck on the apple logo screen for a couple of hours now.  The only response I can get from it is when I do a reset.  The screen will black as it should and then go right back to the logo and stay.  Please help.....Son not happy as this was one of his Christmas presents this morning.  Really not looking forward to a trip to the apple store on the day after Christmas.

    I am afraid yo need to visit the store and possibly ask for a replacement. In some cases, doing the reset will correct any issues, but by the way you describe it, it freezes with apple logo. Better to get a replacement.

  • How do i fix my ipod touch 4th gen. its a blank white screen?

    i have recently downloaded IOS 5.0 and my ipod has been doing wat everyone else`s has lagging. But this morning i got on to facebook and trying refreshing the screen my ipod went screwy it has currently just showed a blank white screen and will not do anything not even let me restart it will not sdync with itunes will not power down it wont do anything and it wont let me do anything help me plz.!!!!!

    Let the battery fully drain. After charging for at least an hour try what you tried already. If it still has the white screen that indicates a hardware problem an appointment at the Genius Bar of an Apple store is in order.

  • My ipod touch 4th gen froze! blank white screen and doesn't respond when turned off, or connected to my laptop

    my ipod touch 4th gen froze! only blank white screen and doesn't respond when turned off or connected to my laptop!

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    Finally, if the Restore doesn't work, let the battery drain completely.  Then recharge for at least an hour and Restore again.

  • Ipod nano 7th generation has a blank screen

    My ipod quit working in the middle of a song. I attached it to my PC and it still has a blank screen and I do not see ipod button on the itunes page. Tried holding down on/off button with home button. Help!!!

    contact apple and see if they can replace it.

  • My ipod nano 7th gen has a minor glitch.

    It works great, BUT for some reason it doesn't always play the next podcast automatically.  It's only on certain podcasts, and not on others and I can't find a setting to fix it.  It's a minor issue, but annoying.  I want it to play continuously, not be left with dead-silence when the podcast is finished.  If anyone can explain how to correct this, that would be appreciated. 
    Thanks!

    Hey MissC@t,
    Although the following article says 6th generation, most of the troubleshooting steps should still apply to your 7th generation nano. I'd go through the troubleshooting steps and see if that resolves the issue:
    iPod nano (6th generation): Hardware troubleshooting
    http://support.apple.com/kb/TS3474
    Have a good one,
    Delgadoh

  • My ipod nano 5th gen has grey 'scratches' underneath screen, fixes?

    Last night I was in bed and I turned my ipod on and the screen was lighting up with grey lines which were like marks covering the battery bar and the time, the rest of the screen was clear. I tried to reset it but it stayed, I continued to use it normally today but it carried on playing music although I paused it then turned the songs off, when I went to turn the ipod off again the screen had lots of grey scratch-like marks over the album artwork and a big grey circle over where the title, artist and album should be. There aren't on the outside screen and could be from screens within, however not sure. Is there any way that this problem can be fixed?

    Hello Emilyyandrews,
    To fix try this:
    http://www.apple.com/support/ipod/five_rs/nano5gen/
    This has the best chance of fixing your issue if its not hardware related. If it does not fix it then you may want to consider setting the ipod up for service:
    https://selfsolve.apple.com/GetWarranty.do
    Or you can call Apple and have them set it up for you. Have your serial number ready.
    1800 MY APPLE
    Hope this helps.
    ~Julian

  • Ipod nano 7th gen has has a blank white sreen? how can i fix this?

    turns on but only shows a white screen

    You can work through the remaining five 5 R's of troubleshooting.
    http://www.apple.com/support/ipod/five_rs/
    It might also be a good idea to let the iPod's battery fully drain. Then charge it back up and restore it once more in iTunes.
    Otherwise, it's likely a hardware issue with the iPod's LCD display.  Since the device is still under a year old, it should still be covered by Apple's 1 year warranty against manufacturing defects.  They should exchange it out for a new one at no cost.
    B-rock

  • My ipod nano 5th gen has blank screen

    Hi, my ipod nano 5th gen has a blank screen, will not switch on, and not recognised by computer. Have tried holding menu and central button but still dead. Any suggestions please.

    Hello Emilyyandrews,
    To fix try this:
    http://www.apple.com/support/ipod/five_rs/nano5gen/
    This has the best chance of fixing your issue if its not hardware related. If it does not fix it then you may want to consider setting the ipod up for service:
    https://selfsolve.apple.com/GetWarranty.do
    Or you can call Apple and have them set it up for you. Have your serial number ready.
    1800 MY APPLE
    Hope this helps.
    ~Julian

  • Ipod nano 7th gen problems synching

    hello,
    for the past 2 days, I have been battling an ipod nano synching issue. This ipod has been working flawlessly for the past year. And then all of the sudden, without warning, I tried to add additional music and I could not. I cannot remember the exact syntax of the error but it had something to do with the ipod not being recognized and required a restore to factory.
    I have corrected the first issue where the ipod was not recognized and had to be factory restored. Each time I restored, it would not be recognized by itunes.
    I installed itunes on another pc and the same ipod synched and reconnected just fine, pointing back to the itunes install on my primary machine.
    I resolved the first issue on my primary machine by following ht1923.
    However, now the problem I see is that even though the ipod connects successfully , to my primary machine , when I synch and add music, no music shows up on the ipod even though itunes says synch successful. The ipod says "no music".
    ipod serial number: C8NJRFX4F0GV
    my primary pc is an HP Elitebook, running windows 7 professional 64 bit version
    All itunes software completed removed and reinstalled clean.
    Thank you

    I would like to chime in that I've confirmed this as a reproducible bug on my iPod Nano 7th generation. I have an iTunes library with an offending compilation, and to avoid any possible tagging incompatability, I've converted the files to AAC with clean tags containing the album, artist, title, and track number. The album artist is "Various Artists" and I've checked off the "Part of a compilation" box for each track in my library.
    These tracks all show their correct artists when I sync this library to my iPhone. However, when I sync the exact same tracks to my iPod Nano 7th Gen, it choose a random artist from amongst all the artists within the compilation and shows that artist name on *every* track.
    iPod Nano 7th Gen has a bug in the firmware for displaying artists correctly when they are part of a compilation. The OP is likely doing nothing wrong. Apple needs to issue new firmware. Alternatively, I cannot think of any decent workaround short of splitting off each track of the compilation into a separate album, which, would be a huge pain and likely impractical for most people.

  • Using windows 8 - receive message "ipod detected but cannot be identified" when connecting ipod nano 7th gen. Have unisntalled and reinstalled itunes from apple site as advised with no luck. Has anyone else had this problem and resolved it please?

    Using windows 8 - receive message "ipod detected but cannot be identified properly" when connecting ipod nano 7th gen. Have unisntalled and reinstalled itunes from apple site as advised with no luck. Has anyone else had this problem and resolved it please?

    This is how it's displayed: http://i50.tinypic.com/nd7vk7.jpg
    And this is what happens when I click properties and 'search for solutions': http://i47.tinypic.com/2iu3vrc.jpg (the box disappears after that, apparently having done nothing, when I search online for software it informs me my computer already has the best/latest installed)
    I use a Toshiba Satelite L350-170, my Vista is a 32-bit Thankyou!
    Message was edited by: Martha11

  • IPod nano 7th gen (brand new) doesn't recognize Headphones

    I have a brand new iPod nano (7th gen), and it doesn't detect when headphones are plugged in. I have read that the problem can ocurr because the headphones are not correctly inserted or that the headphone jack has dust inside. As i always do on a regular basis with mp3 devices, i cleaned out the jack to be sure
    This is what happens:
    When music is not playing i hear a crackle pop sound every 2 seconds or so. My headphones are perfectly fine and work with my Samsung galaxy s4 and my old iPod touch, and my brothers iPhone. Just don't work with iPod nano. I have 3 pairs of headphones all which do not work but I do not have the original headphones. they are so uncomfortable and seems unfair to me that apple would have a one size fits al headphone that only works with the device. I do not intend on switching.
    When I play a song, and then press the sleep/wake button to turn off the display, the music stops. Or if I let the music play, it stops when the screen times out and turns off. These two things occur because the iPod "thinks" that there are no headphones inserted.
    When I try to activate the FM radio, the radio won't start because it says that there is no radio signal (which occurs when no headphones are connected).
    Needless to say, the microphone and volume controls of the iPhone headset, don´t work at all (they even work on the iPod shuffle!).. and because of this, no voice recording for me!
    I have also restored the device in iTunes, and updated with no luck.....
    Thanks in advance for any useful answer!
    iPod nano

    First, make sure the headphones plug is completely inserted into the nano's headphones jack.  It should "click" into place.  The fit may be tighter than expected, especially when new.  There is a sensor in there, and if the plug is not completely inserted, you may get some sound, but the nano will not "sense" the headphones.
    If that is not the problem, you should have the nano looked at under warranty.  It should work with any standard headphones. If there is an Apple Store nearby, you can make a reservation at the store's Genius Bar and take it there.

  • IPod Nano 7th Gen says "Unsupported. Accessory is not supported" when trying to charge / sync

    iPod Nano 7th Gen says "Unsupported. Accessory is not supported" when trying to charge / sync with official apple lightening cable.
    It worked for almost a year then suddenly began to say that. My computer [windows], lightening cable and my power brick [all apple official] are all the same as they were when it was working. The iPod is almost a year old now, and has worked perfectly up until about a week ago.
    I have tried resetting the iPod, plugging it into different charging sources but it keeps saying "Unsupported. Accessory is not supported"
    Does anyone have any ideas on how to fix it?
    Thanks.

    Your iPod Nano firmware and iTunes updated to the current versions? 
    It is very difficult to offer troubleshooting suggestions when the "os version" you are using is unknown as each os has their own troubleshooting solutions. 

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