My ipod nano 7th generation is not recognized

my ipod nano 7th generation is getting detected but not recognized . it prompts that i should get latest version of itunes . i tried that but the problem still persists

im with you
I got a new laptop a couple months ago, now have a new ipod nano and it wont recognise it. Ive been to genius bar about 3 times on this, they were useless, and didn't really want to bother to spend  time with me, and then went on phone other night for two and half hours to a person in apple ,new mexico, and now last night got a new ipod nano from apple shop and it still wont sync. ive spent hours again reading up on it but it just ownt recognise the device to sync it
this is getting really frustrating

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