My ipod nano doesn't show up in itunes..."could not be identified properly" . i've followed the troubleshooting guide, but nothing has worked. please help.

can anybody help with the issue i'm having please.

Hey there rondulecki,
It sounds like you are unable to sync your device to iTunes because the device could not be recognized properly. I do not know if this is the guide you are referring to, but I would recommend the troubleshooting from the following article to help troubleshoot what is happening named:
iOS: Device detected but not identified properly on iTunes for Windows
http://support.apple.com/kb/ts2818
Thank you for using Apple Support Communities.
All the best,
Sterling

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My ipod nanos are not being recognized in iTunes. I have tried everything! Changed the drive letter, the disk to FAT32, resetted it, downloaded itunes again, but nothing has worked! HELP please.

Somehow my nano now lost all its music so now its empty! Also, before windows used to recognize my ipod and i'd get a pop up saying "open to view files" but now I don't even get that anymore. I have also tried syncing it by putting them in disk mode but NOTHING has worked. I am getting so frustrated.
I followed all of the "steps" on the apple support page but none of that has worked too. PLEASE help me because I literally feel like just throwing my ipods out the window. I never had this problem before.

When you connect your iPod to your PC, what appears on the iPod's display? Does the iPod charge when you have it plugged into the PC?
Are you running the latest version of iTunes (10.6.3)? It wouldn't hurt to also make sure your Windows OS has all of the latest patches and updates as well.
I assume you have plugged the iPod ino different USB ports located directly on your PC and tried using another 30 pin dock connector cable to rule out the possibility of a bad cable?
B-rock

I have updated to windows 8.1 from windows 8. My ipod nano (6th gen) is no longer identified properly in itunes. I have tried all steps in the troubleshooting guide but it has not resolved the issue. What can I do?

My ipod nano (6th gen) is no longer identied properly in itunes. I have followed all steps in the troubleshooting guide (uninstall and reinstall itunes several times, Apple Mobile Device running ok, verified USB port runs) but the issue is still not resolved. What can I do?

Universal Serial Bus controllers
     Intel(R) ICH9 Family USB Universal Host Controller - 2934
     Intel(R) ICH9 Family USB Universal Host Controller - 2935
     Intel(R) ICH9 Family USB Universal Host Controller - 2936
     Intel(R) ICH9 Family USB Universal Host Controller - 2937
     Intel(R) ICH9 Family USB Universal Host Controller - 2938
     Intel(R) ICH9 Family USB Universal Host Controller - 2939
     Intel(R) ICH9 Family USB Universal Host Controller - 293A
     Intel(R) ICH9 Family USB Universal Host Controller - 293C
     USB Composite Device
     USB Root Hub
     USB Root Hub
     USB Root Hub
     USB Root Hub
     USB Root Hub
     USB Root Hub
     USB Root Hub
     USB Root Hub
I'm not sure if it charged when I hooked it up to my roommate's computer, but it definately didn't register either. If I put it on the dock it plays so the port is fine, but that still doesn't help me sync it to my computer.

My Ipod nano doesn't show up in itunes and in finder just like an extern unit. What has happened??

Just like above. The history is
An old ipod (4, 5th generation)
A few months ago my friend tried to sync it to her windows computer and had to erase all music (it's been compatible to mac always before) but then she could't put in any new music either.
Then it's just been laying around uncharged.
Now I try to sync it to my new macbook pro (itunes 1.11) but it doesnt show up in itunes. When i plug it in itunes show up over all the other programs but i cant find the ipod in it. In finder it's just a device with "NO NAME"
i don't know how to fix this, please help me!

Hello Solverlona,
Thank you for using Apple Support Communities!
It sounds like your iPod Nano is not recognized correctly in iTunes, but is recognized in Finder but seems to be seen as a storage device.
First, I would start with the iPod 5rs for your model iPod Nano
http://www.apple.com/support/ipod/five_rs/
I would next try the steps outlined in this Troubleshooting Assistant if the above steps do not fix the issue:
iPod nano (6th generation) not appearing in iTunes
http://www.apple.com/support/ipodnano/6th_generation/assistant/itunes/
Take care,
Sterling

"An iPod has been detected, but it could not be identified properly" error

We have had five iPod Nano's installed via our home computer (Dell PC - Windows Vista):
one 2nd generation (currently being used)
one 3rd generation (not in use - was lost)
one 4th generation (not in use - was stolen)
two 5th generations (currently being used)
The iTunes 10.0.1 Update was installed during the first of the two 5th geneartions installation process.
We recently bought another 5th generation. When we went to install it, we received the error message "An iPod has been detected, but it could not be identified properly". The 2nd generation can access the entire library and download music but the two 5th generations are no longer able to access the library and download music. Basically, they can only be used to listen to the current music within does 5th generation iPod Nano's.
We tried everything that's been recommended in the Support section but nothing has worked in order to restore the capability of accessing the library and downloading music for the 2 generations....This is where we need HELP!!!
As for the new 5th generation, we have installed it into our laptop instead with no problems (so far). We've read that there is a way to move the iTunes Library from one computer to another which we hope this will be an option once we fix the issue of the two 5th generations.
If anyone can provide any recommendations please post. We have spent the better part of our weekend trying to fix this problem with alot of frustration along the way.
Thank you

Uninstall everything from your pc that is published by Apple. This includes; iTunes, Quicktime, and Bonjour. I also had this problem and it is VERY frustrating. Then re-install iTunes of course.

HT4623 on the screen of my phone its showing a usb cable attaching to iTunes,ive done this and it wont update and the phone wont move from this screen,please help

my phone is showing a cable connecting to itunes and wont do anything else,i have done what it implies but nothing is happening,please help (iphone 4)

You will have to restore using itunes.... if that doesn't work, try entering dfu mode before restoring

Itunes states "ipod detected but could not be identified properly" when I plug in my new nano. tried uninstalling/reinstalling itunes 6 times - get pop-up "itunes helper error" with abort, retry, ignore options. retry doesn't work

I am trying to connect my new nano to my iTunes account. I keep getting msg "ipod detected but not identified properly. disconnect and reconnect. if problem persists uninstall/reinstall iTunes". I've uninstalled/ reinstalled iTunes 6 times but keep getting the same msg.
when installing iTunes I get a pop-up "iTunes helper error" check access. with options to abort, retry, ignore. retry doesn't work. ignore installs iTunes but it doesn't recognize my nano. abort shuts down the download.
how do I fix these problems??

Hello, KenaiK9.
Thank you for visiting Apple Support Communites.
I see you are receiving an error and have processed some troubleshooting steps with the issue persisting. There are just a couple more in the article below that covers this specific error.
iPod nano: Error message saying that iPod could not be identified properly
Cheers,
Jason H.

TS1363 "An iPod has been detected but it could not be identified properly" iPod Nano 7g and 3g won't work with Windows 8 PC. worked fine up until a month or so ago and now they are not recognized.

"An iPod has been detected but it could not be identified properly" iPod Nano 7g and 3g won't work with Windows 8 PC. worked fine up until a month or so ago and now they are not recognized.

Hi cueball819,
Thanks for using Apple Support Communities. This article has steps to try if your iPods aren't recognized by iTunes or Windows:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Cheers,
- Ari

I have the ipod touch 4th generation and the screen is white, i was going to charge it and it turned white. I have tried to reset it but the apple logo will not show up and it will not turn on! i just got it for christmas... can you please help?

i have the ipod touch 4th generation and the screen is white, i was going to charge it and it turned white. I have tried to reset it but the apple logo will not show up and it will not turn on! i just got it for christmas... can you please help?

The way I did it was I got the free app sync:stream from the App Store and then added my ipod to my ps3's Bluetooth devices. Then went to audio settings and set output and input to 'Skaggs iPod' you then open the app and it will be listed under music as a media service. You then go to all tracks and click copy (press triangle) it will then begin to copy all of your songs onto your ps3 via Bluetooth. I haven't tried but I assume the same can be done with photos. I hope this was helpful reply if you have any questions :) good luck

When i connect my iPod to my computer(windows xp) it shows an iPod has been recognized but it could not be identified properly? What should I do to fix this?

Please can anyone help me..I am not able to sync my iPod.!

Have you carefully worked through all the troubleshooting in this Apple support document?
iPod nano: Error message saying that iPod 'could not be identified properly'
Did this iPod previously work with this iTunes installation/library?
B-rock

When i try to open my ipod nano in ituned it says "an ipod has been detected but it could not be identified properly"

what do i do when i try to open my ipod nano in itunes and it says "an ipod has been detected, but could not ne identified properly"

Hello rachel167,
I would use this:
iPod nano: Error message saying that iPod 'could not be identified ...
Ensure you use every step.
Hope this helps.
~Julian

My ipod is disabled and say connect to iTunes when i connect to computer it say enter the pass cod but the ipod browser it's not showing ..any one can help me please, ty

my ipod is disabled and say connect to iTunes when i connect to computer it say enter the pass cod but the ipod browser it's not showing ..any one can help me please, ty

Place the iPod in Recovery mode and then restore

I have two ipod nanos. And i have 2 itunes accounts and we are accessing both accounts from the same PC. One of my ipod works fine, it gets detected as a device and sync fine. The other one does not. Need help.

I have two ipod nanos. And i have 2 itunes accounts and we are accessing both accounts from the same PC. One of my ipod works fine, it gets detected as a device and sync fine. The other one does not. Anyone knows what this may be?

The music sync is one way - computer to ipod. The only exception is ituens purchases. The ipod is not a backup device.
Copy everything from the old computer or your backup copy of your old computer, to the new one.

IPod could not be identified properly

Please help. I'm running Windows XP Pro X64. I just got my new 5th Gen Ipod Nano, and updated to itunes 9.0.
Every time I plug the ipod in I get the following error:
"An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again."
I've uninstalled itunes and reinstalled, still same error. Note: the ipod does not show up as a USB drive, until the following:
1) I get the above error
2) I restart the ipod service
3) Unplug and replug in the ipod
4) Now the ipod shows up as a USB drive
I've also tried:
1) changing the drive letter of the nano (saw it in a post somewhere else)
2) restarting
3) changing USB ports.
4) Reset the ipod, hold 'menu' and the center button
5) Reset the ipod using itunes on the mac mini
I realize itunes has some compatibility issues with X64, and I've been successfully using my 1st ipod mini for a few years, yes even on x64. I sync it almost everyday (update my podcasts). This is incredibly frustrating. My mini still syncs just fine even with itunes 9.0 on x64.
I have successfully sync the new ipod nano on a mac mini using the same USB cord.

It's possible to install MacDrive 7, XPlay 3 or higher on the Vista o/s, & use their later USB driver to see the iPod nano in disk mode.
Things to check are any USB device not working properly from Control Panel, devices; uninstall these and any network adapter devices prior to connecting the iPod.
On the DELL E6400 & Business Vista, installing iTunes 9 to recognize the iPod nano 5th Gen, kept on bringing up the message 'could not be identified properly'. Strangely, now I cannot sync any Music from Media Player to the iPod or have songs recognized on it from a straight Explorer file copy in the iPod's disk mode! I have had to de-install iTunes, and lost my library of 2 years worth of music.
This is quite poor s/ware compatibility. I have to say; don't buy the E6400 either!!

Upgraded to 11.1.4.62. Now iTunes is saying "An iPod has been detected, but could not be identified properly. Disconnect then reconnect ..." I removed iTunes and reinstalled. I stopped and started the service. I reset the iPod. When I put it in disk

I upgraded to 11.1.14.62 this morning. Not iTunes is saying "An iPod had been detected but could not be identified properly". I unlugged/replugged in. I reset the iPod, I removed iTunes and reinstalled. I'ver tried three different cables.
When I put the iPod in disk mode it shows up briefly as a disk then goes away.
Any ideas?

Hi there - I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
1) iTunes
2) Apple Software Update
3) Apple Mobile Device Support
4) Bonjour
5) Apple Application Support
Then you restart your computer.
Then you install the latest version of iTunes (which will reinstall all those things you uninstalled).
Then you restart your computer again.
Mine is working perfectly again now.
I hope it works for you,
Carmen.

My ipod nano doesn't show up in itunes..."could not be identified properly" . i've followed the troubleshooting guide, but nothing has worked. please help.

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