My ipod nano is not being read by my itunes account

I have an ipod nano -  i believe it's the 6th generation - and I tried plugging it into my new laptop (it runs off of Windows 8.1), iTunes displayed a message saying that it could not read my ipod and if the problem persists I should uninstall and reinstall iTunes - I have done this twice and its still not reading it.
Nothing is working, so if anyone knows what I should do please let me know. Thanks.

1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4. Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job.
7. Check for third-party software conflicts.

Similar Messages

  • My 3rd gen ipod nano is not being read by itunes when I plug it into my mac laptop.  It says "no name" on the mac screen, I lost all my music on the ipod itself.

    My 3rd gen iPod nano is not being read by my iTunes on my mac.  When going to sync, the mac screen says "no name". Also I believe I lost all the music on the iPod.  When turned on it says "Welcome" as if it is new.  I tried to copy all my music into the "no name" folder and then sync.  The iPod said it was "syncing".

    So does iTunes see the iPod or not?  I couldn't quite understand from your post as you said it wasn't, but then said that the iPod was syncing...
    B-rock

  • My brand new ipod Nano is not being reconised on itune.I changed to the new itunes and now there is nothing on the left hand side as before and it just has the music. Help!

    My brand new Ipod Nano is not being recognised on itunes and i cannot download music onto it.
    \i changed to the new itunes and now there is nothing on the screen other than the music ie no options.
    help please!

    Try a different cable. And are you connecting directly to your computer or through a USB hub?

  • My ipod nano is not being recognized by my laptop

    dear apple community users,
    when i connect my ipod nano to my lapto (hp) it shows the charging sign but it is not recognized by the laptop.
    i have tried turning it on and off may times but has not helped
    i have the latest version of itunes on the laptop but due to this problem i am not able to sync the music files from the laptop
    plss help and reply asap

    Good Morning lavanyaroy,
    If your iPod nano is not being recognized by your PC or iTunes for Windows, follow the detailed instructions in the article below:
    iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
    http://support.apple.com/en-us/HT204095
    All the best,
    Judy

  • My ipod nano is not being recognized by any power source:(

    My computer and power cord for electrical outlet is not causing any response from my ipod

    Good Morning lavanyaroy,
    If your iPod nano is not being recognized by your PC or iTunes for Windows, follow the detailed instructions in the article below:
    iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
    http://support.apple.com/en-us/HT204095
    All the best,
    Judy

  • My daughters ipod nano does not show up in her itunes

    My daughters ipod nano does not show up in her itunes on her computer. It has error message ipod has been detected but could not be identified properly. we have uninstalled itunes and reinstalled with the same error message. Her itunes is 10.2 .1.1 version.  If you plug her ipod into my computer/itunes it works just fine. I am also using version 10.2.1.1 
    We have tried updating to 10.5.2 itunes but it runs for ever and then says it can't update.
    help please?

    iPod appears in Windows but not in iTunes

  • My Ipod touch is not being read by Itunes?

    I get this message about and Iphone (not being read) but my ipod touch just being read. It's a 32GB model.
    It was reading the first few times, and then it stopped all of a sudden.
    I also attempted to follow the instructions for getting help (No luck, uninstalling the Itunes resteting the Ipod, nothing seems to be 'working'.

    Did you follow the instructions here:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
    Have you tried another computer for troubleshooting purposes?

  • IPod Nano does not show under Devices (in iTunes) but is recognized in My Device and Printers (My Comouter) as "Unspecified"

    My ipod nano is not showing under the devices tab in iTunes however, is is recognized in My Computer (Devices and Printers) as "Unspecified" I just want to be able to sync and add/remove music!!!

    Hi there!
    have you tried any of the steps mentioned here?
    http://support.apple.com/kb/TS1363

  • TS3716 ipod nano is not being recognized by iTunes.

    My ipod nano 2nd generation (and working perfectly) is not being recognized by iTunes.
    Any suggestions?

    Does the iPod work OK?
    Have you tied resetting the iPod? Nothing will be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    Next would be to place the iPod in recovery mode and then restore via iTunes.  If iTunes does not see the iPod then the iPod is not usable. For recovery mode:
    iPhone and iPod touch: Unable to update or restore

  • My iPod Video is not being read as an iPod Video

    I have an iPod video 5th generation, and since I restored it, the video and photo tabs do not show up. It's being read as an earlier type of iPod than it is.
    I am getting very angry about this, especially since I bought it new.

    Never mind. It's fixed itself somehow.

  • Ipod nano 8g not detected by windows and itunes please help

    ok i recently got an ipod nano and i havent been able to put anything on it cuz it isnt detected by my pc. it just says usb device not recognized when i connect it. BUT i can still charge my ipod so i dont think its the ipod or the usb cable. the only thing i can think of is having the correct drivers. maybe one of em is corrupted or something? im gonna try to use itunes 7 and see if that works, but if it doesnt, idk what to do then. help is greatly appreciated. thank you

    If you have tried everything in these articles, then it needs service.
    iPod battery doesn't charge.
    Sad iPod icon.
    What does this picture on my iPod mean?
    PC doesn't recognize the iPod is connected.
    The sad iPod icon is usually indicative of a hard drive problem, and if under warranty will be repaired/replaced free of charge, although after 6 months of the warranty has expired there is a handling charge.

  • Ipod nano does not connect to Windows and itunes

    Dear All
    in my family we have 3 ipods: a shuffle, a ipod 20gb and a nano. While the first 2 are easily connecting to windows and itunes, the nano doesn't and does not recognise the USB port of my laptop[message 'unkwnon device']. I have tried, I think, most of the suggestion I found on the apple support and in the forum. Does somebody know any 'special' tip, my son is really getting frustrated by this situation because he can't get the same music. Please help. Thanks in advance
    ciao

    Hello franbat,
    Thank you for the details of the issue you are experiencing with your son's iPod nano.  I found an article with steps to address this:
    iPod not recognized in 'My Computer' and in iTunes for Windows
    http://support.apple.com/kb/TS1369
    Thank you for posting in the Apple Support Communities.
    Best,
    Sheila M.

  • Solved: New iPod nano 8g not seen in My Computer/iTunes after Apple Support

    I received this iPod as a Christmas gift and it has taken months to get it working but I am happy to say I finally did. I wanted to post what I did to solve the problem in case anyone else is having the same issue.
    Background Information:
    - Windows XP operating system (I had to upgrade to SP 2 just for this iPod)
    - Computer works fine with an older iPod nano
    - New iPod nano would simply bring up the "Install Hardware Wizard" and always resulted in "Cannot Install Hardware"
    - Nothing would show up in My Computer
    - iPod would say "Connected, Eject before disconnecting" when it was connected
    - Under "Services" iPod service was running & Started
    - Under "Device Manager" iPod showed up under "Other Devices" with an exclamation/question mark for "iPod" (note: this did not show up under USB controllers)
    What I Have Tried That Didn't Work:
    - Downloading new iTunes. I did this a few times and ended up with 7.6.1.9
    - Uninstall and reinstall iTunes and Quicktime
    - Tried Install Hardware Wizard option to search for drivers in c:\WINNT\inf (or c:\windows\inf if that's what you have)
    - Restarted computer several times and tried creating a new user in Windows XP
    - Tried going to "Right-click-My Computer"-"Manage"-"Device Manager" and uninstalled any instance of iPod (under "Other Devices") and tried refreshing / re-installing
    - Tried stopping and restarting the iPod service in "Services"
    - Tried restarting iPod, resetting it, all those 5 R's and other Apple support docs online
    - Tried finding answers in forums
    - Finally today I spent a few hours on the phone with Apple Support, and after repeating everything in their self-help documents online, and it still didn't work, they said "Call Microsoft and tell them you have a driver issue" and that my new iPod needed some additional driver (which is why old iPod works but not new)
    So that's where I left off this afternoon. I think I've seen people who haven't had much luck getting Microsoft support to help with iPod issues, so I continued searching online. I tried updating my Video driver from the Gateway.com website and that didn't work.
    On the microsoft.com website, the best I could find was a registry change which told me to delete registry keys for UpperFilters and LowerFilters, which I didn't even have so I couldn't try.
    Finally, here is the solution to what worked:
    I searched for iPod - specific drivers, and on some random help forum - http://www.computing.net/hardware/wwwboard/forum/43267.html
    You'll see they mention "usbstor.inf" which needs to be in c:\winnt\inf (or c:\windows\inf). I checked my computer and it was missing. Luckily, it was there on my work laptop which was also recently upgraded to Windows XP so I e-mailed it to myself (glad I didn't have to trust some one online).
    I also followed his directions to add "usbstor.sys" from c:\winnt\servicepack files\i386\ to c:\winnt\system32\drivers.
    Lastly, I saw some other usb*.inf and usb*.pnf files on my laptop so I decided what-the-heck, I'll grab them all since I only had usbvideo.inf, and thus I extracted the following into my c:\winnt\inf directory: usb.inf, usb.pnf, usbport.inf, usbport.pnf, usbprint.pnf, usbprint.inf, usbstor.pnf, usbtor.inf.
    I restarted my computer and right away my iPod magically appeared in MyComputer and when I opened iTunes, it was also successfully there. Funny thing is, Windows Install Hardware Wizard popped up and I pointed it to that directory -- guess what, it didn't work. Apparently that doesn't matter. Every time I plug in my iPod now, I will just skip the "Install New Hardware Wizard" and go straight to iTunes.
    I know this was lengthy but I thought I could save some one else hours of checking around--- just go look in your "inf" directory and make sure you have the usbstor.inf file!
    Good luck!!!!

    Take a look at this link, http://support.apple.com/kb/TS1410

  • IPod Nano does not show under Devices (in iTunes) but is recognized in My Computer and also iTunes opens up automatically when it is connected

    I dont think there is problem with iTunes; I uninstalled the right way and re-installed. And, moreover, my other iPod touch gets connected and synced perfectly fine. However the Nano 6th GEN just refuses to.. . Please help! Have tried all options under apple/support website, and uninstalled/ reinstalled drivers too.
    Using Windows 7, 64-bit operating system
    Some analysis that I did are below, with screenshots, hope it helps:
    Responses awaited....
    Snapshot of Devices when iPod Touch is connected:
    Snapshot of Devices when iPod Nano is connected:
    Snapshot of Device Manager when iPod Nano 6 GEN is connected:
    NOTE: This does not show when iPod Touch is connected.
    Under Device Manager-Portable Devices:
    When iPod Nano is connected: it shows up as "IPOD",
    When iPod Touch is connected: it shows up as "Apple iPod"
    Here is the screenshot for when iPod nano is connected.

    iOS: Device not recognised in iTunes
    Windows: http://support.apple.com/kb/TS1538

  • IPod nano does NOT appear on Desktop or iTunes

    My mac gave me a message saying Itunes, and quicktime need to updated. I did so and my mac restarted. Afterwards my iPod Nano no longer appears on my desktop or in iTunes. (Actually my nano only appears when iTunes is closed.
    When I remove my iPod Nano then there is a message saying a device was removed improperly.
    I also have a 30 GB iPod. It will appear on the desktop and in iTunes. My iPod 8 GB Nano will not appear on my G5 ( I have two. One is running 10.5.2 and the other is running 10.4.11. Both with iTunes 7.6. The problem appears to be centered around 8 GB iPod Nano.
    I also plugged my ipod nano into firewire that plugs into an adapter that plugs into electric socket. AND still no response from my iPod Nano.
    Please advise........................
    Noppie
    <Edited by Moderator>

    Well start with these articles and see if that gets you anywhere...
    iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
    http://docs.info.apple.com/article.html?artnum=305136
    iTunes for Windows: iTunes 7 doesn't recognize iPod
    http://docs.info.apple.com/article.html?artnum=304434
    iPod missing in "My Computer" or in iTunes for Windows
    http://docs.info.apple.com/article.html?artnum=61711
    Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
    Putting iPod into Disk Mode
    http://docs.info.apple.com/article.html?artnum=93651
    Patrick

Maybe you are looking for