My iPod nano is not recognized by my itunes?!

Hello, i have a 5th generation iPod nano with a click wheel , i am using iTunes version 11.1.5.5 and windows 7 .. i have 2 problems
1) iTunes doesn't recognize my ipod when connected to it. iTunes tells me that i have to restore my ipod to factory settings in order to be recognized every time i connect it to iTunes....
2) Got problem with sync Music on the iPod even after i restore my iPod to factory settings and use it as a new iPod. I go to Music button and sync all playlists i require to be on the iPod, iTunes tells me it is synced and i can eject and disconnect my iPod. after making the eject and then disconnection, i found nothing in the Music on my iPod ... it gives me zero songs ?! even it gives me in settings of iPod that memory is filled by songs sizes, but there is no songs in Music on the iPod?
thanks for your help

an error message pops up that says "an iPod has been detected but it was not recognized" can anyone help me figure out how to fix that?
Doublechecking. Have you tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

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