My Ipod needs hardware repair, but don't have proof-of-purchase
Hi guys, I'm new over here. I don't know if I'm even posting in the right place, or if these forums are here for this kinds of questions. Sorry If I'm using them the wrong way...
The thing is that I'm having some troubles with my Ipod Touch. I first realized that there was something wrong with it when I tried plugging to a car adapter. It kind of sounded over the radio, but with very low volume, lots of noise, and without announcing that it was charging.
Then, I went to my computer, plugged it in, and notice that it wasn't getting any charge neither, nor wasn't being recognized by Itunes nor the typical USB discovery. Then I went to my nearest Apple Store and the guy told me that he needed a proof-of-purchase receipt to validate the warranty and repair the Ipod, and that if I didn't have one, I'd have to pay for the repair, and that for what it looks, I'm better off buying a new Ipod.
The thing is that my mom bought my Ipod last November, in the Lenox Square Apple Store in Atlanta, and she then came to Venezuela and lost the receipt (maybe she forgot she needed it, or nobody told her about the warranty so she threw it away).
My question is this basically: what can I do? I've thought of contacting the Lenox Square Store (preferable via email) to explain them what happened, so that maybe they could help me get something that would work as a proof-of-purchase, but there're no email addresses easily visible and I don't wanna waste a Long distance call just to get bummed out.
What do you guys suggest?
Thanks in advance, I'll appreciate every kind of help you could give; even if it's just "Dude, you're screwed."
I did! And according to the link you gave, it says that my Ipod is Registered, Expired for Telephone Technical Support, and Active for Repairs and Service Coverage, with an estimated expiration date of November 26, 2010, which seems about right--that's the week my mom came back from her trip!
So I'm a little bit more hopeful now, but still a little worrisome: the guy at the Apple Store checked the Serial Number using the bar code beneath the Ipod Box and said, "I need proof-of-purchase 'cause according to the system, this Ipod left a Store on May 2009, so it's ALMOST out of warranty, and Apple will require them that I give them a copy of the receipt."
Still. I'm thinking of printing that screenshot and showing it to him.
Thanks a lot luvlabs!
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