My ipod no longer recognized by computer

I updated the iTunes program a few days ago, and when I connected my ipod to the computer, the ipod's light doesn't blink and the computer doesn't indicate that a removable disk (ipod) is installed. My son's 5th gen ipod is working fine, no problems. Up until the iTunes update, my shuffle was working fine. I can still listen to my ipod, so it does still work.
Windows XP
Windows XP
  Windows XP  

I finally took it to the Apple store's Genius Bar and was told that it was broken, and needed to be replaced. Fortunately, I still had 4 months left on the warranty, but was charged a "processing fee". So besides my shuffle 512 mb now costing me a totol of $132.00, I will have a new replacement. Hope this one lasts more than a year. If not, I'm moving on to something more reliable. Thanks for the help.
P.S. Just in case, how do you use the updater on the cd?

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